We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“No customer service” 1 of 5 stars
Review of Hyatt Regency Bethesda

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hyatt Regency Bethesda
Ranked #7 of 11 Hotels in Bethesda
GreenLeadersSilver level
A TripAdvisor Member
“No customer service”
1 of 5 stars Reviewed July 26, 2005

When I arrived at the Hyatt it was 98 degrees outside, and probably 85 or 90 inside the hotel lobby. They gave me a room on the 11th floor. Since heat rises the temperature in the halls were at least 95 degrees. It felt like the heat was on. It was hell getting up and down the only two elevators, which were also very hot and slow. The management would not say anything about the problem other than 'we're working on it', or 'the air conditioning' can't keep up with the heat outside. Sensor on aiir conditioning in the rooms, only worked as long as a person was in the room. Poor service and management. Dirty dishes sat outside several rooms for two days before anyone picked them up. No shuttle service, very rude responses from employees regarding trying to get a rental car, "we absolutely don't do that". I rate this hotel as a 1 or 2. The pool area was the only nice place, even has a life guard.

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,328 reviews from our community

Traveler rating
    363
    378
    319
    154
    114
See reviews for
303
165
80
620
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Minneapolis
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed June 12, 2005

I have stayed here twice in the past year. Large rooms and convenient to the subway. That about sums it up. VERY overpriced for what you get service wise. You could find something much better...and cheaper...in a much cooler place. I would keep looking if I were you. You could easily find something less expensive and with a lot more pampering in DC if you try priceline or hotwire. Which is what I did, and never returned to this place again.

  • Stayed November 2004, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank elle55407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bethesda hotels
0.2 mi away
Hilton Garden Inn Washington DC / Bethesda
0.5 mi away
Doubletree Hotel Bethesda
0.2 mi away
Bethesda Court Hotel
Bethesda Court Hotel
#5 of 11 in Bethesda
4.0 of 5 stars 382 reviews
Show Prices
Show Prices
Show Prices
3.5 mi away
Bethesda Marriott Suites
Bethesda Marriott Suites
#2 of 11 in Bethesda
4.0 of 5 stars 360 reviews
0.1 mi away
Residence Inn Bethesda Downtown
2.2 mi away
Bethesda Marriott
Bethesda Marriott
#6 of 11 in Bethesda
3.5 of 5 stars 450 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Bethesda? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Bethesda

Property: Hyatt Regency Bethesda
Address: 1 Bethesda Metro Ctr, (7400 Wisconsin Ave), Bethesda, MD 20814-5325
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bethesda
#4 Business Hotel in Bethesda
#4 Romantic Hotel in Bethesda
#5 Family Hotel in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Bethesda 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Hotels.com, Cheap Tickets, Priceline, Booking.com, Odigeo and Hyatt Hotels Corporation so you can book your Hyatt Regency Bethesda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Bethesda Hotel Bethesda
Bethesda Hyatt Regency
Hyatt Bethesda

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing