I booked my hotel stay online. I booked a King sized bed room. When I got to the counter the person behind the counter told me that they had no king sized rooms available. I asked the person how could I book a room online and then when I get to the hotel they not have the room I booked available? She had no answers for me. She offered me a twin bed room. I had been driving since early that Am and was not able to travel to another hotel to stay at. I asked if I could get a discount on the room, she offered me a free breakfast in one of two restaurants. I get to my room finally and it is a pet room. The room was dusty all over, had hair in the bathroom and smelled like wet dog. I went to the front counter to complain and again there were no other rooms available. I assume there was some kind of high school dance or event that night in the hotel, as there were kids running around all over the place. The room next to ours had some loud kids in it and after calling and complaining 3 times to ask them to be quite seeing how it was 230am and getting to response I went next door myself and asked them to please quite down. And as I thought they were louder. They must have drunk all their beer because at 400am they either left or passed out and I was able to get some sleep. I was looking forward to the free morning breakfast at one of the restaurants, I called down to the front desk to ask how do I redeem the free item. They told me to go down to the breakfast area and once I have what I wanted to tell the person at the bar that mine was to be free… The “Free Breakfast” that I was to get was the normal breakfast that EVERY person got for free... I WILL NEVER stay at this hotel again and the owner/manager should be ashamed of themselves for letting staff lie to customers and for overbooking rooms.
- Official Description (provided by the hotel):
- A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more less
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- Also Known As:
- Hyatt Regency Bethesda Hotel Bethesda
- Bethesda Hyatt Regency
- Hyatt Bethesda