I checked in via the website, and upon arrival was given a room which was not clean. Curly hair on my bed, along with a stained bedding on my friend's bed, hair in the bathroom, and the just feeling that we were in a room that hadn't been touched. Susanne at the front desk was wonderful when we explained what we walked into and switched our room. She followed up with us and let her manager know what had gone on. Please give her a raise. It was okay, definitely a lot better than the first room, but just not what we expected from a Hyatt. I have stayed at several Hyatts and have never had a problem with rooming or anything. The rooms were not like the pictures depicted on the website. The manager sent my friend and I a bottle of wine along with fruit etc. That was appreciated but unfortunately the damage was done, but wasn't as bad as our initial reaction of sleeping in my Honda and cancelling our reservation. I travel a lot and this is the first time I have ever written customer service about a rather lackluster experience. I work hard for the money that I make and I feel that the money spent was a waste, as if I just threw it in the toilet. Again, the manager and staff did follow up during our stay, but the more we thought about it the more we were unhappy and probably won't ever stay at that hotel again.
- Official Description (provided by the hotel):
- A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Bethesda Hotel Bethesda
- Bethesda Hyatt Regency
- Hyatt Bethesda