I will not stay here again and am entirely disappointed with the entire experience. I thought the Double Tree was a quality hotel but I was wrong and won't be coming back. I was especially disappointed with the staff attitudes and their lack of attention to my requests. I was simply in shock when they called me at my 9 month old daughter's bedtime and told me they did not have any cribs and that they had to throw a bunch away because they were unsafe. I asked what I should do and the lady on the other end said she didn't know. I told her my daughter needs a place to sleep. She asked if I wanted to speak to a manager and I said yes. I was forwarded to a voicemail and left a message. I was not called back by the manager or followed-up with at all. My friend went down to the front desk and simply stated this is not acceptable, this is a baby, and they need to get a crib to us TONIGHT. After much pleading and protesting on our part, 1 hour later a crib showed up at the door after my daughter fell asleep on me in the bed. On top of that, we received mixed responses about our other requests (fridge, high chair) and they didn't show up until several hours (or a day) after our arrival. I was under the impression a request for these items would insure that they were present to make our stay with our family comfortable and convenient... I was wrong. If the Double Tree can't afford to make these requests available to guests, they shouldn't offer these amenities. If they have a finite number of cribs, fridges, etc., they should be able to figure out how many are going to be 'checked-out' and thus should not promise something they cannot provide. Horrible experience...
- Official Description (provided by the hotel):
- The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more less
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- Also Known As:
- Doubletree Bethesda
- Bethesda Doubletree