I booked 2 rooms at this property for a recent family getaway and am thoroughly disgusted with my experience.
I advised the Hotel that I would be arriving early after a trans-con redeye flight. I was told that checking in early would not be a problem. Well....
The "General Manager" (who, incidentally was not) told me that it was unheard of in the hotel industry to accomodate early check in. At nearly 11A, he told me that nobody had checked out, and that since the hotel was full the night previous, I would have to wait until 4p to check in. Irritated, I placed my belongings in my family member's room and set out.
At 3p, I returned to the hotel, deliriously tired. My "assigned" room was not ready, but I was sent to another. 15th floor - VERY high ceilings - ok, great. I crashed.
At 5:30p, I attempted to take a hot shower. It was luke warm, but I didn't think much of it. (Read: delirious)
That night, I tried to put belongings in the safe provided. Whoops - it wasn't bolted down, nor did it have power for the key pad. Picky details! I hid things and hoped for the best.
The next evening, I asked for a wake up call from a nap - foolish me, I expected it. Never happened. Then, I attempted to take a shower - but had no hot water. I reported this to the manager on duty - incidentially also the hotel's restaurant manager. I checked in with him when I returned to the property, and he reported that I had hot water. By the time I got to my room - tepid at best. A parade of people and suggestions came through - ultimately what we learned - "You need to let the water run for at least 5 mintues to warm up the pipes." Fascinating!
The next morning....hot shower. Without warming the pipes.
I wanted a Chai tea latte - there was a "serving Starbucks" sign in the lobby. So.....tried, they dont have it. No worries - how about a hot chocolate? Sure! For $3, you can have 2 packets of Nestle and some hot water. Noooo thanks. Most hotels would hand you Nestle packets gratis.
There was nothing great about this property - the parking attendants were slower than anything I've seen and didn't manage to understand that in the US, cars are ALWAYS driven on the RIGHT side of the road. The rooms were OK, but the renovations didn't apply to providing clean tile for the bathrooms. Oh, and...they provide free internet, but at 256K bps. Neat!
Great location - especially for NIH folks - but really misses the mark on some very important issues.
- Official Description (provided by the hotel):
- The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more less
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- Also Known As:
- Doubletree Bethesda
- Bethesda Doubletree