If Negative Stars were Possible, I would rate Steamers, with Several Negative Stars!!!
Bought A Groupon for all You Can Eat Crab Feast $39, (a $77.00 Value). I also purchased one for my sister as a gift and we were allowed to all sit together. Our party was a total of 4 people (3 adults and 1 child ). We also ordered a side of Hush Puppies and a round of drinks. Our Additional total purchase was $34.08. Service was very basic. Crabs were mostly small. Menus, condiments were very sticky.
When we got our final bill, we went ahead and paid, but then noticed an issue, which I thought to ask our Server, just to understand the breakdown. Our drinks and hush puppies were $34.08, Gratuity of $35.50 was automatically included for our table of 4. Although it is customary to tip on the total pre-groupon value), it was not stated on the Groupon Deal or anywhere on the menu, that Gratuity would be automatically added. Furthermore, an extra $2.00 (plus tax and tip) was added to our already paid Groupon Deal valued at ($154). Our Grand total for the "Feast" $223.58.
When I asked the Server why I was being charged $2.00 extra, she replied that the price of the Crabs Feast had gone up by $2.00 since the Groupon was offered and that she had to charge extra for it. I explained to her that she didn't have to adjust the bill since we had already paid, but that it was not right. She replied that she was not the owner and she would get the owner and I could speak with him.
When the owner (older male) came, I extended my hand to greet him and politely and calmly explained the issue. The owner was not apologetic at all and became defensive saying they were not doing anything wrong and that it was only $2.00. I explained to him, that I had no problem paying for my purchases, but being charged an extra $2.00 (or any amount) without my knowledge was not right, especially when I had already paid for the GROUPON. The Owner kept on insisting they were not doing anything wrong and it was it was only $2.00. I further explained to him that as a customer, I felt that being charged extra (regardless of amount), without my knowledge and consent, was not right and unethical. (How many other people Groupon Customers were being charged the Extra $2.00, plus tax and gratuity without their knowledge or Consent?). I insisted that it was NOT RIGHT. He kept on insisting it was only $2.00 and he was not doing anything wrong. In anger he proceeded to pull a stack of cash out of his pocket and said "since you are making such a big deal, here is your $2.00". I declined the $2.00 and told him he could add it to our Server's tip who was standing next to us the entire time of the conversation.
I ended the conversation and proceeded to leave. As I turned to walk away, the Owner of Steamers said "Don't come Back" and added "[--]" also clearly audible to my 11 year old child who was standing along side us during the entire conversation!!! I would NEVER go back to this place.. There are many other nicer establishments, with better food, cleaner environment and most important, better customer service in the DC Metro area... What can you expect from a place that has a sign on the wall that states something like.... No whining, $5.00 Extra charge!!
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