We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible, obnoxious front desk”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Bethesda Court Hotel
Ranked #5 of 11 Hotels in Bethesda
Certificate of Excellence
A TripAdvisor Member
“Horrible, obnoxious front desk”
Reviewed June 1, 2006

Several family members stayed here becuase we were all going to a funeral. Arrangements had been set up prior to arrival for all family members to stay at a special rate! Ha, special rate was more than the rate in the book.
Quoted one price over phone and told something else upon arrival. Desk clerk said,"If you want to stay here,then that's the price" He said this knowing we were all on our way to a 12 year old relatives funeral. I went out to car and showed him my confirmation number to which he replied, "Well, the guy who told you this made a mistake" Finally, he agreed to confirmed priced.
Two girls behind the counter smirked and laughed through the whole thing.
Arrived at 2:58 and girl at desk told us, check in isn't until 3. They made us wait the two minutes until the lobby clock said 3!!! Again, knowing we had a funeral to get to!
I had children with me and was promised adjoining rooms and they said none were available. When my sister checked in they gave her adjoining rooms but overcharged her for them. She was then told they would give her the quoted rate (after a long arguement)as long as she didn't show anyone her room.

The soap and moisterizer were already used in the room. Small rooms, noisy hallways, noisy air conditioning unit that is old and big.
Had to call 3 times for a crib. First time the maid came in with one washcloth and I told her I called for a crib. Then she never came back. I had to call again.
This was a terrible experience and I would rather sleep in my car than stay here again.
I could not believe how rude and snotty the front desk folks were.

Stayed May 2006
Helpful?
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

417 reviews from our community

Traveler rating
    176
    151
    55
    20
    15
See reviews for
118
74
44
119
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed May 18, 2005

May 17, 2005 - booked single room at $155 and got a $49 motor court type room in exchange. The room was very small (described on web site as "European style") with poor lighting, paint peeling off walls and ceiling (roof water damage no doubt), unstable water temperature -repeating scalding hot to freezing cold temperature cycles, and unusable wireless Internet access. (Hotel even supplied a test receiver that was no better than my wireless card.) There was a slight wireless signal throughout the hotel area, but not enough signal to maintain connection. The courtyard and lobby look fine, but I'd ask to see your room before staying here. Black's Restaurant behind hotel is a good spot for lunch or dinner. Hotel is about 2 blocks from Metro station for easy DC area travel.

  • Stayed May 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 27, 2005

I have seen some reviews in which a guest, having a combination of bad luck and unfortunate happenstance, has a bad experience and then vents through a bad review of the hotel. Sometimes a great staff and a reasonable price makes up for a below average property and sometimes a nice hotel makes up for a snippity staff. The most important thing is that a hotel does not misrepresent themselves and surprise you with lessser accomadations. I thought cometition had rendered this sort of practice obsolete, but someone forget to tell The Bethesda Court Hotel. The brochure and promotional signs outside the hotel are completely misleading and even untruthful. This in NOT a luxery hotel. It is a motor court with a bad facelift that basically includes a little marble here and there and ridiculous claims such as "european bed linens" and "top pillows".
It is a complete and utterly transparent front. Plus, as is also a dated practice, they seem to employ the bait and switch practice when quoting and processing your bills. For $79.99 it is worth it. But if you are a business traveller, do not be fooled into staying here for a cent more. Look other chain hotels in the area where you know they have company wide standards.

Helpful?
9 Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
21204
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 27, 2004

This is a very very nice hotel. Of all of the hotel along Wisconsin Ave, this is by far and away the nicest. The room was exceptionally clean and the appointments very much above par. The continental breakfast was terrific. Absolutely recommend!!

Helpful?
3 Thank drbdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, PA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 1, 2004

My husband had business in Bethesda and we stayed in the hotel for two nights. We requested a non-smoking room but it had a faint odor of smoke. I called the front desk and they were very nice. Not only did they move our room, they upgraded us to one of the European suites. It was a lovely hotel, incredibly convenient to the Metro station, and provided a good continental breakfast. A great stay!

  • Stayed August 2004, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank b0nnie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlsbad, CA
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed June 13, 2004

We stayed at the Bethesda Court Hotel in one of its deluxe rooms last week and thought it was a good deal for the money (I had gotten rates at numerous other places). The room was large and the bed was very comfortable. The air conditioning was old fashioned and a little noisy but we regarded it as "white noise," and it didn't bother us. The bathroom could have been larger but the shower was good (even spray, plenty of pressure, and consistent water temperature).
We had a room facing the inner courtyard and think that is preferable because it was quiet, and none of the rooms could have a good view. The hotel is only three stories tall and is in the middle of a commercial area.
The continental breakfast was fine and the cookies in the evening were an unusual treat.
The hotel is only four blocks from the subway and is surrounded by good restaurants.
The major concern was that when we got there, we were told the room rate would be higher than I had been quoted on the phone and that there would be a parking fee. However, the hotel agreed to honor what I had been told, even though I had no written proof and the reservation clerk to whom I had spoken no longer worked there.
All in all, we liked the hotel and would stay there again.

  • Stayed June 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MarkCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 16, 2004

Room was nice, but amenites were by no means above adequate. Continental breakfast consisted of cereal, stale pastries, oj and coffee in a VERY small room -- too small for a 75-room hotel. Often ran out of food. Surly staff. Do not necessarily get room asked for. In addition, heard staff ask to have room aired out so it could be given to a "Non-smoking" guest request.

  • Stayed May 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank murphycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bethesda hotels
0.3 mi away
Doubletree Hotel Bethesda
0.2 mi away
Hyatt Regency Bethesda
Hyatt Regency Bethesda
#7 of 11 in Bethesda
1,629 reviews
0.3 mi away
Hilton Garden Inn Washington DC / Bethesda
Show Prices
Show Prices
Show Prices
0.3 mi away
American Inn of Bethesda
American Inn of Bethesda
#8 of 11 in Bethesda
297 reviews
0.3 mi away
Residence Inn Bethesda Downtown
3.3 mi away
Bethesda Marriott Suites
Bethesda Marriott Suites
#2 of 11 in Bethesda
415 reviews
Show Prices
Show Prices
Show Prices

Been to Bethesda Court Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bethesda Court Hotel

Property: Bethesda Court Hotel
Address: 7740 Wisconsin Ave, Bethesda, MD 20814-3522
Phone Number:
Location: United States > Maryland > Montgomery County > Bethesda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Bethesda
#6 Business Hotel in Bethesda
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bethesda Court Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
Ideally located in a charming neighborhood outside of Washington DC, the Bethesda Court Hotel provides elegant European hospitality in an intimate, gracious environment. Enjoy the first-class amenities and accommodations of this stunning hotel, combined with the warmth and comfort of a traditional bed and breakfast. Few other Washington DC area hotels offer such an inviting experience. Consider our English boutique-style property as your private retreat - providing a quiet, comfortable haven just 8 miles from downtown Washington DC. Our premier Bethesda, MD hotel is ideally located just two miles from the Walter Reed National Military Medical Center and National Institutes of Health.Or set out and explore the exclusive shops and restaurants within blocks of our front door. Conveniently two short blocks away from the Red Line's Bethesda Metro Station, nine miles away from Union Station train station, & 11 miles away from Ronald Reagan Washington National Airport. Truly a gem among DC area hotels, the Bethesda Court offers the timeless elegance of another era in an exquisite setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TravelClick, Priceline, Expedia, Hotwire, Hotels.com, Orbitz, Travelocity, TripOnline SA, Cancelon, Hotel.de, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Bethesda Court Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Tulip Bethesda
Bethesda Golden Tulip

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing