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“Hotel was great, staff not so friendly”

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Hilton Garden Inn Washington DC / Bethesda
Ranked #1 of 11 Hotels in Bethesda
Certificate of Excellence
Reviewed June 19, 2012

I stayed here for 2 nights with my boyfriend. When we checked in, we were given a nice standard room. We did not have a good view, but not a big deal. I asked for a bottle of water upon check in and was told I can purchase it from the sundries shop.. I am a HHonors member and I am always given a 2 free bottles at HGI upon check in. The front desk did not inform us of anything or offer any further assistance. We had to ask about everything... The 2nd day when housekeeping serviced the room, only the bed was made and towels were replaced. No counters were wiped down and you could cleary see that coffee spilled on the counter. It just wasnt what I expected for my stay... I had the option to stay at the Hyatt where my family had a room block for the weekend but choose to stay here. I may try this hotel again but next time I hope the service standards are higher.

Room Tip: ask for a room overlooking bethesda not another building
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  • Stayed: June 2012, traveled with family
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2  Thank NYdisney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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770 - 776 of 927 reviews

Reviewed June 17, 2012

I stay often; the location is great and the property is refreshing, but my last stay was very unfortunate.

Checked in late on June 12, 2012 - room 405. During the next day I felt some itches and bumps; not too major and it did not occur to me this might be bedbug bites until late in the day.

Evening June 13, I asked the on duty supervisor if my bites looked like bedbug bites to him and if there were any reports - denial is the best description of his response; he said he would have the room checked out while I was at dinner. When I got back I was told "no bedbugs"- if those bites were bedbugs, it was likely from how I traveled to the region - and stupidly; really really stupidly; I slept in that room again.

June 14 - some 200 bites on my face, arms, legs, feet - swelling and itching at different paces, I insisted on another room. I was given room 917 for my third night - left my clothes and luggage in the old room and no new bites.

The hotel did not react properly and I bet rented out room 405 the following nights. I have contacted the general manager, Tamara, and there has been NO reply.

This hotel name does not come up on your search - other than by address - it is The Hilton Garden Inn, Bethesda.

  • Stayed: June 2012, traveled on business
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11  Thank Falcon322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanelle L, Manager at Hilton Garden Inn Washington DC / Bethesda, responded to this reviewResponded June 18, 2012

Thank you for your comments. I apologize for any inconveniences that you have experienced during your stay. This is a matter that we take very seriously.

Our general manager did respond to your email that you sent on Sat, June 16 to address your concerns during your stay. In that response on Sun, June 17, she also advised to you that a certified technician came out and completed an inspection in that room on June 15. Upon completion of the inspection, there were no bed bugs discovered in that room. She also attached the report from the company who conducted the inspection which states no bed bug activity was discovered in that room.

Since our hotel has opened October 2009, there has been no incidents at our property.

Once again, we apologize for the inconvenience you have experience. As you are currently working with the hotel's general manager, feel free to contact her or any other manager on duty for any further assistance.

Thank you for your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2012

Our family of three stayed at this hotel for 5 nights. The location was easy to find. Parking was great as we opted for the $15per day parking package. The garage is connected to the hotel and you use your room key to enter and exit the garage without paying.

When we arrived at our check in time of 3 pm, our room was not ready. We did not wait long. By the time we unloaded the car and parked, the room was ready to go.

The room: was okay except that it smelled like dirty feet from the minute we arrived. It wasn't bad enough to ask to be moved, but it is a little odd that it smelled that way all week -even after being cleaned. I would have expected the cleaning people to either do something about it, or report the issue. The fact that it didn't change all week tells me that it is probably an issue in other rooms, too. Cable tv includes HBO, all the cable news channels, a few local channels, one or two cartoon channels, a few other cable standards like espn, history, and weather. Room has a microwave and small fridge and space to store a few food items. There was only one dresser for all three of us but plenty of hangers in the closet.

Amenities: hotel has a decent grill/bar and the breakfast package is a good deal. The breakfast ends at 10 am and not 11 as it states on their website. The business center is very good and even though we were on vacation, we actually used it a couple of times. The free in room wifi is great. Laundry room is clean but you have to buy laundry soap in the pantry which is located in the lobby and the laundry room is on the 2nd floor. It's not a big deal, just a little odd that the laundry products are not sold in the laundry area. The pool is hardlly worth the space it takes. It's indoors on the second floor and is very small and only 3 ft deep all around. It is really more of a wading pool. The hot tub is nice and is almost as big as the pool. Big beach towels are provided at the pool. There is also a small workout room next the pool. It includes towels and there is a tv. The exercise room overlooks the pool. There was always a lifeguard on duty so parents with younger kids could easily exercise while kids play in pool. The pool is in plain view from the exercise room.

The location: easy easy easy walk to the metro. For 9 bucks each for day passes ( purchased ea day at the kiosk inside the metro station) we could go anywhere we wanted all day long. Metro system is super easy to navigate. We used it all week to get to the main dc attractions that were of interest to us. With a little advance planning, the metro is all you need to get around dc. Other: We were surprised to discover that liquor is not sold in the local stores in bethesda/Chevy chase area. Area is not dry but you have to find a state store to make the purchase. There are many very good affordable restaurants within walking distance and some pretty good shopping too.

Room Tip: Definitely choose the parking and breakfast deal. They give you a coupon for each day of your stay a...
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  • Stayed: June 2012, traveled with family
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2  Thank SherriBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

Stayed 2 weeks while on business. Housekeeping was friendly and room clean each day. Front desk always helpful, fresh cookies each afternoon a nice touch. Free internet a big plus. Staff quite willing to provide plates and cutlery for room use. I would use the hotel again on a business trip to the area..

  • Stayed: June 2012, traveled on business
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1  Thank Dorvin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

Professional person, stayed here for a month.
Good- close to downtown Bethesda and metro
Bad- The customer service is terrible. I ate at the restaurant every morning for breakfast. Being there a month, I would ask to borrow a plate once in awhile from the restaurant for dinner because I would get something out and bring it to my room. Out of the blue, without warning, the restaurant manager accused me of stealing plates and proceeded to scream at me in the middle of the restaurant. He never apologized.
I will never stay at this hotel again.

  • Stayed: October 2011, traveled on business
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2  Thank katez3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2012

This hotel is on eof the newer ones in the Bethesda area and is conveniently located near the Metro, the cinemas and bethesda row. The beds are comfortable and they serve you a good breakfast. As far as American city hotels of this size go it's pretty good.

  • Stayed: August 2011, traveled solo
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3  Thank sahsasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2012

We recently spent eight nights in and around Washington and used this conveniently located hotel as our base. From arrival to departure the willing and helpful staff were always available, we booked taxis easily and quickly through Myriam on reception and also took her directions to the metro system ( red line ) which was approximately five minutes away.
We were allocated an end of corridor room on the third floor, whilst our friends had an end of corridor room on the seventh floor, the rooms were clean and well maintained, supplies of tea, coffee and bathroom toiletries were replenished on a daily basis. The 'dial a comfort' setting on the bed was set on the first night, there then followed a relaxing sleep every night. Breakfast was buffet style with plenty of choices and eggs were cooked to your own preference. We hired a car for a few days and parking in the hotel guest slots in the attached car park alleviated the need to hunt for available spaces. The only negative within the hotel was the early closing of the bar which was usually around 10pm. Overall a first class hotel that we would use again and recommend to friends.

Room Tip: An end of corridor room is larger and higher floors suffer less from traffic noise.
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  • Stayed: April 2012, traveled with friends
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2  Thank grafix65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Washington DC / Bethesda

Address: 7301 Waverly St, Bethesda, MD 20814-3330
Phone Number:
Location: United States > Maryland > Montgomery County > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Bethesda
#1 Romantic Hotel in Bethesda
#3 Business Hotel in Bethesda
Price Range: $94 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Washington DC / Bethesda 3*
Number of rooms: 216
Official Description (provided by the hotel):
A chic, sexy, and entirely new downtown Bethesda hotel near the Metro. The Hilton Garden Inn Bethesda. Only one block from the Bethesda Metrorail station and two miles outside Washington DC. Step inside and soak up an ambiance equally abuzz with urban energy. Adorned in glass, with artful lighting and sleek lines, the airy two-story lobby offers an inspiring alternative to the typical Bethesda hotels near the Metro. ... more   less 
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Also Known As:
Hilton Garden Inn Washington Dc / Bethesda Hotel Bethesda

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