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“Not Bad & Great customer Service!”

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Sheraton College Park North Hotel
Ranked #1 of 2 Hotels in Beltsville
Wood Ridge, New Jersey
Level 4 Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not Bad & Great customer Service!”
Reviewed July 29, 2013

My wife and I decided to take a little family retreat, our son flew in from San Diego so we wanted to take our three boys and or chocolate Lab to DC. So we decided to book with Sheraton since we wanted two rooms and they are pet friendly and the price you couldn't beat. when checking in it took a little longer than expected, we happen to get a young man that was still in training but to his rescue a gentleman by the name of Zee helped him, as it got busier he decided to take over since the trainee could handle the other customers. My point Great Customer service! we would defiantly stay again. To Zee and staff keep it up!

Room Tip: 201 & 205 were awesome! - we didn't use the gym/SPA
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton College Park North Hotel, responded to this review, August 12, 2013
Dave R,
Thank you for sharing feedback about your stay with us at Sheraton Washington North. We appreciate you selecting our hotel for your family retreat, and we’re glad you enjoyed your stay. It’s great to receive your kind comments about our staff and their excellence in service. I’ll be certain to recognize Zee with a special commendation for his exemplary customer service. We hope you’ll visit us again soon for more family fun. Thank you again for writing.

Sincerely,
Gem Gurcan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Cary, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2013

This hotel is overpriced for what you get. NO FREE CONTINENTAL BREAKFAST! No free internet access in the rooms, no microwave or mini fridge. Pool is outdoor only, no hot tub. Beds are comfortable and room was clean, but I would recommend paying a little more for a hotel inside the city to families taking trips to Washington, DC.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amity B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton College Park North Hotel, responded to this review, August 7, 2013
Amity B,
Thank you for writing a review and sharing your kind comments about our clean and comfortable accommodations. We sincerely apologize for the disappointment you experienced as the Sheraton brand standard amenities do not include complimentary breakfast or internet. Your feedback is important to us as we strive to improve our guests’ experience. We are currently in the process of designing our full renovation plans for this December and we hope you’ll return to see our improvements. Thank you again.

Sincerely,
Gem Gurcan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Beltsville hotels

Derwood, MD
Level 6 Contributor
176 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 14, 2013

We stayed here two nights for my high school reunion. We liked the idea that being Green was important to the establishment. We chose to not have our bed made or our room cleaned and as a result, we received a $5 voucher towards items in the snack area by the front desk. The staff were very friendly and professional. We arranged for a special package that included hors d'oeuvres each of the two nights we stayed. It also include a nice buffet breakfast (scrambled eggs and potatoes one morning and egg and ham croissant the second morning). Both took place in a private room. Our bedroom was fine, nothing exceptional. What was exceptional was the food the was served at our reunion. Salad, steamed vegetables, rice, sliced beef, chicken, salmon and bread. The desserts were equally excellent. We did use the fitness center. The treadmills worked fine, but checking our pulse didn't work on all the machines and when it did, it was not close to being accurate. While we did not use the pool, it looked very nice.

Room Tip: Get the package that offers hors d'oeuvres in the evening and breakfast in the morning.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HRKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton College Park North Hotel, responded to this review, July 17, 2013
HRKC,
We appreciate you sharing your experience with us at Sheraton Washington North. We’re happy to have had you as our guest while attending your high school reunion, and we’re glad you enjoyed your stay. It’s wonderful to receive your kind comments about staff’s excellence in customer service and the delicious meals served at your reunion. We're continually striving to improve our property and we're excited to announce that we are currently in the design stages to complete a significant renovation and refresh to the hotel starting this December. We hope you'll visit us again soon to see our updates. Thank you again for writing.

Sincerely,
Gem Gurcan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
119 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 7, 2013

It is a Sheraton, so let's start with that. Having seen or stayed in other Sheraton's around the world, I cannot say that this is their premier property, but they do a good job of maintaining at least a minimum level of quality and service.
My room was nice and spacious, big bed, big TV, relatively inexpensive wifi ($10/day), and overall was pretty good. Strangely, I was given a handicap room so the bathroom was about 3 times the size of what I'm used to, and the door could not be propped open; the bathroom itself could probably use an update on the tiles and faucets etc., but I'm not talking a big deal.
The hotel is situated outside of DC, to the north, about 1/3 of the way to Baltimore - I chose it partly because I had an early morning flight from BWI airport and it was easier to not drive through DC to get there.
Though the area seems a bit random, there are a bunch of restaurants across the street (5 minute walk) as well as a grocery store and some other places to go; DC itself is about 25-30 minutes with some traffic.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton College Park North Hotel, responded to this review, July 17, 2013
GrahamToronto,
Thank you for taking a moment and writing a review about your experience with us at Sheraton Washington North. We're glad you stayed with us and we appreciate your business. I'm happy to hear that you found our accommodation spacious and our location well suited for your travel needs. We're happy to report that we are currently in the design stages to complete a significant renovation and refresh to the hotel starting this December. Please plan to visit us again soon to see our new updates. Thank you again for writing.

Sincerely,
Gem Gurcan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanaque, New Jersey
1 review
Reviewed June 7, 2013

Our family stayed at this hotel recently. It was chosen for the convenience to all the locations we were going to visit the next day. If you are at all familiar with the traffic near Washington DC, getting around can be a nightmare. We found it very easy from the Sheraton. The hotel looked brand new - very clean and modern. The people at the front desk were especially helpful. Everyone was very friendly, and greeted you as you traversed the hotel.
We had the buffet breakfast which was a true value. With a teenage son, even he found his fill.
Next time we are in the area, we will hopefully stay again at this Sheraton.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank burtonsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton College Park North Hotel, responded to this review, July 17, 2013
burtonsmom,
Thank you for sharing your experience with us at Sheraton Washington North. We're delighted to have had you and your family stay with us and I’m glad our accessible location made for easy travels!. It’s great to hear you enjoyed your visit, our friendly staff, and clean hotel. We wanted to let you know that we are currently in the process of designing our full renovation plans for this December. We hope you'll have another opportunity to visit us again for more family fun. Thank you again for writing

Sincerely,
Gem Gurcan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hammonton, NJ
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 5, 2013

I had the opportunity to stay at this Sheraton property because of the need to attend a family funeral that was being held in a nearby town. I was afraid the commute was too much for one day so I opted to stay the night before the event at this Sheraton.

It was comfort away from home! From the check in staff, to the cafe/bar staff, to the housekeeping staff everyone was responsive, warm and friendly.

The room was perfect, too. No complaints what so ever.

No issues with my vehicle either

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rickn32058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton College Park North Hotel, responded to this review, July 17, 2013
rickn32058,
Thank you for taking the time to write a review about your stay with us at Sheraton Washington North. We're happy to report that are currently in the process of designing our full renovation plans for this December. It's great to hear that our warm and friendly staff added comforts of home during your stay and this difficult time. We enjoyed having you as our guest and hope to see you again the next time you travel to Beltsville. Thank you again for writing.

Sincerely,
Gem Gurcan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 31, 2013

A friendly, professional greeting goes a long way. Nice job here. Great location right off 95. Rooms a little noisy with all the traffic outside but you trade that off for convenience . Secure and hide any valuables in your vehicle, I had my GPS stolen and car window smashed a couple of years ago. No problems since then. I'd return.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BookinIt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton College Park North Hotel, responded to this review, July 17, 2013
BookinIt,
Thank you for taking a moment to share your experience with us at Sheraton Washington North. We're excited to announce that we are currently in the process of designing our full renovation plans for this December. I’m pleased to hear our convenient location and friendly staff made for an enjoyable stay. I sincerely apologize for the noisy disturbances you experienced during your stay. We value you as our guest and hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Gem Gurcan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton College Park North Hotel

Property: Sheraton College Park North Hotel
Address: 4095 Powder Mill Rd, Beltsville, MD 20705-3105
Phone Number:
Location: United States > Maryland > Beltsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Beltsville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton College Park North Hotel 3.5*
Number of rooms: 205
Official Description (provided by the hotel):
Our hotel is just eight miles from downtown Washington, D.C. with the metro nearby, so you’re never far from the excitement that makes the capital area so great. Located along I-95 and within minutes of the Beltway, our convenient location is close to attractions in the Baltimore Inner Harbor, Historic Annapolis, and Washington D.C. We are equidistant from major airports—Reagan National and Baltimore-Washington International — and close to Greenbelt Metro Station, providing easy access to our nation’s capital.Our complimentary shuttle provides services within a 5-mile radius, including the University of Maryland College Park, USDA Beltsville Agriculture Research Center, FDA White Oak, Verizon Communications, and the many corporate offices surrounding the hotel. For those of you who choose to drive, we have an abundance of complimentary parking.From our lobby to our guest rooms and our restaurant, every inch of our updated hotel has been designed with your comfort in mind. Stay connected with our lobby business center, offering a secure and fun area to work or just hang out. Connect on our terminals or bring your laptop for complimentary High Speed Internet Access. Or, retreat to a chic and comfortable guest room outfitted with our signature Sheraton Sweet Sleeper® Bed and plush, all-white bedding. Work out in our state-of-the-art fitness center or take a refreshing swim in our seasonal outdoor pool. Then have a drink or dine in style in our refined full-service restaurant, the Powder Mill Restaurant and Bar. ... more   less 
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Also Known As:
Beltsville Sheraton
Sheraton Beltsville

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