I accepted a part time position not far from this property which will require me staying in the area for two nights, twice monthly for the foreseeable future. I mentioned this to the young man that checked me in on my first stay in January 2014. I had arrived late, went up to my room, and unpacked - since I hate living out of a suitcase. I then noticed that the entire room was covered with a very fine dust. I wet wiped all of the surfaces that I might come in contact with and went to sleep. In the morning I asked the desk clerk whether the room was recently renovated? - yes. Was the tile in the front entrance area new? - yes. Was I was the first person to stay in the room since the renovation? - yes. I explained that the housekeeping staff needs to be instructed on how to clean a room after that type of work. I was offered a room change, but opted to not repack and unpack again. I requested that the head of housekeeping be notified of the problem and was assured that it would be done. I also informed the clerk of my plans to keep returning. That evening the room was not significantly better, the surfaces that I left alone were also left alone by the housekeeper. The front desk clerk apologized, attempted to discount my stay, but was unable to, since I booked through a broker. She offered to make my next reservation for me and did. I went on line in the business center and was able to secure a better rate than what she offered. She indicated that she would try to do better and would contact me before my next visit the following week. She didn't.
The following week she happened to be on the desk when I checked in and she put me in a room that had not yet been renovated. It was fine and clean.
On the plus side - the beds are comfortable, there are plenty of pillows, the rooms are a very nice size, the HVAC works well and reasonably quietly, the free wi-fi works very well and the complimentary breakfast is certainly adequate and fresh.
The obvious downside is that management does not seem to care very much. One would think that if a property owner or manager is told that a customer is planning on coming back several times monthly forever, he or she would want to ensure that the patron's stays are perfect. The manager has yet to reach out to me at all and has yet to apologize for the ceramic dust and the failure on his/her housekeeping staff's part to clean the room after I complained. If the staff has not notified the manager of the issues then shame on them, but even bigger shame on the manager for not training them correctly. This renovation is going to be done in every room, how many other guests are going to be unhappy about the dust that the staff can't seem to clean?
I am writing this two weeks after my second stay, from my second room tonight in the same property, but that is a story for another review.
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- Also Known As:
- Wingate By Wyndham Aberdeen / Belcamp Hotel Belcamp
- Wingate Hotel Belcamp
- Wyndham Belcamp
- Belcamp Wyndham
- Wingate Hotel Aberdeen