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“Lack of housekeeping”

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Wingate by Wyndham Aberdeen /Edgewood
Ranked #1 of 1 Hotels in Belcamp
STONE MOUNTAIN
1 review
“Lack of housekeeping”
Reviewed October 14, 2012

There was no housekeeping service on the final night/day of our stay and desk clerk offered no solution to the issue.

Hotel was not prepared to handle the number of guests there as they ran out of several items early in the breakfast time.

  • Stayed October 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serg M, General Manager at Wingate by Wyndham Aberdeen /Edgewood, responded to this review, October 17, 2012
Dear Valued Guest,

I would like to thank you for taking time out and giving us a review. I am sorry to hear that you did not have a positive experience during your stay.

I want to apologize to you over the lack of housekeeping; however, we do not have Housekeeping available around the clock as we are not a full service hotel. I am sorry that the front desk were not able to rectify your issue further.

The breakfast can be busy and again, we do our best to keep the items stocked. However, its take a little longer for us to prepare the food compared to consumption of it.

I would like to invite you back and I hope you can give us an opportunity to give you a positive experience on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
STONE MOUNTAIN
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 10, 2012

I stayed at this hotel for a family wedding. The staff was quite personable and fixed the air conditioning issue quickly. The hotel was nice although it has some age to it. The water in the shower didn't get very hot. Breakfast was non-existent as there were too many people trying to eat at the same time and the single person trying to handle it was unable to keep up with the demand.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 10, 2012

I thought the housekeeping staff was excellent! They were so pleasant and accommodating and worked hard to make sure we had what we needed. The front desk staff was not as helpful. I had booked two rooms but when we checked in we were told not only could the rooms not be next to each other, but they were on different floors. How unaccommodating to have our family split up like that!! The front desk staff didn't even care to try to keep us together or with our team.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Aberdeen /Edgewood

Property: Wingate by Wyndham Aberdeen /Edgewood
Address: 1326 Policy Dr, I-95 & Route 543, Belcamp, MD 21017-1510
Phone Number:
Location: United States > Maryland > Belcamp
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Belcamp
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wingate by Wyndham Aberdeen /Edgewood 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Wingate By Wyndham Aberdeen / Belcamp Hotel Belcamp
Wingate Hotel Belcamp
Wyndham Belcamp
Belcamp Wyndham
Wingate Hotel Aberdeen

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