This hotel like any other Country Inns and Suites has it standard amenities. What makes this location special is Cristy, hotel front desk clerk. I am disabled and had made a reservation one week prior and my profile was on file. When I arrived, Cristy remembered me but another hotel desk clerk was handling my check in. He placed me on the first floor at the end of the hallway. There were disability bars in the shower either. I realized that things would be different for me for the next 6 days if I didn't find another room at this or another hotel since the first hotel desk clerk did not offer any alternatives but this room.
I got into my room and unpacked, and low and behold Cristy called and offered to move me to room on the 2nd floor, near the elavator, with disabilty accessible bars in the bathroom. She personally came to my room, pack my things, and moved me to the new room. That was an act of true value to me and I want to congratulate whoever selected this employee because she truly understands the needs of the customer and acts with her better judgement to ensure not only comfort but hospitality, safety, and satisfaction of the client.
I thank you very much Cristy and wish you continued success in whatever you do in your life.
PD: The other hotel desk clerk needs some sensitivity training.
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- Also Known As:
- Country Inn & Suites - Bel Air East Hotel Bel Air
- Country Inn And Suites - Bel Air East
- Country Inn Bel Air
- Bel Air Country Inn