We were to stay here for one night at the end of June. It was the final leg of a business/leisure trip. We left Burlington, Vermont in the late morning and stopped off a number of fun places. At 6 p.m., I called the hotel to confirm our reservation for the evening and to make sure we were guaranteed for late arrival as we were still aways away. Sure enough, we didn't drive in until a little after midnight. Since I had called earlier to confirm, I wasn't too worried. Well, I should have been.
The person at the front desk informed us that they had overbooked and that no rooms were available. Tired from a long day, all I could do is to stand there with a look of disbelief. He said that he would call next door and set us up in a room at the Country Inn and Suites. So, we drove to the Country Inn. The woman there wasn't the friendliest person in the world. At one point, she asked what kind of room we wanted. I answered incorrectly -- I said I wanted a room comparable to what we would have received at the Springhill SUITES. When we entered our room, yep, no suite. At this point it was after 1 a.m., so we just went to bed -- although I must admit I did not sleep at all -- I was angry. In the morning, I have never seen such a poor excuse for a breakfast. I didn't mind too much until we trucked back over to Springhill to try to figure out our bill. I saw its breakfast -- very nice -- made me more angry. The man at the front desk was exceedingly rude and when we asked for the bill, said that we weren't in the system because our reservation had been cancelled. So now, we don't know what our bill is, they swiped our credit card at Springhill the night before, and we weren't being treated well.
I don't think I would have quite so angry if I hadn't taken the time to call earlier in the day to confirm my reservation and to inform them that we would be arriving very late. In this day and age, this is inexcusable. We travel a lot -- all over the country -- and will try to avoid any sort of Marriott properties for the time being. I will NOT reward bad behavior.
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- Also Known As:
- Springhill Suites By Marriott Edgewood Aberdeen Hotel Bel Air
- Springhill Suites Bel Air
- Edgewood Aberdeen Springhill Suites