I had a horrible run in with the “owner” of this restaurant. I was basically told I was stealing for accepting food that was mistakenly dropped off at my table. Full story below...
My boyfriend and I stopped here after going to the beach on Friday, Aug 8 in the afternoon. My boyfriend is originally from New England and wanted me to try a few things New England does better than anyone; fried seafood, lobster rolls and clam chowder. We found Harry's Seafood & Grill, went to the counter, placed our
order and sat down.
After about 5-10 minutes a kid was walking around with clam strips and asked us if we ordered them. We did order clam strips so we said yes. Next thing out was a lobster roll and it was then we noticed our clam chowder was taking a while to get to us. At about the same time we saw the same kid with another lobster roll and a smaller order of clam strips. We realized he may have dropped off the wrong order at our table. We explained what happened to him and he apologized for giving us the wrong food and went to go talk to his manager. The kid came back and said we owed the difference ($4) on the larger order of clam strips. I told him we were fine sending the order back and that it was an honest mistake but we were not going to pay for food we did not order.
Then the manager (who said he was the owner at the time) came out and started demanding that we pay for the food that was dropped off at our table. We explained, again, that it was a mistake and that we would return the clam strips we did not order. He said that because we “accepted” the food the burden was on us to pay the difference. The manager “owner” wouldn't accept that it was a mistake and after a few more minutes of being told to pay the difference for food we didn’t order, he told us to leave and threatened to call the police. At this point, we just wanted the rest of our food. They got us some to go containers, the clam chowder and my boyfriend finished the lobster roll (which was very good).
We were both mortified by the whole situation but tried not to let it ruin our day at the beach. I just hope that this gentlemen realizes you can’t treat customers like that and that when mistakes happen you don’t take it our on your guests.