First of all dont fall for the internet reservation system where you can see photos of your room because when you get there the room you choose a month in advance is somehow no longer available regardless of the conformation and prepay that you may have made. We booked a standard double room (rm 17 we chose online) We paid the 139 price because this was a weekend with an event in York Beach so the rooms were higher price than the normal off season rate. we booked a month in advance and prepaid for the room. I received 2 searate emails showing my room as confirmed and welcoming us. When we arrived we were told the room wasnt quite ready yet as the desk clerk only had one key so he "assumed t was still being cleaned" We came back and saw a man leaving the room on his bicycle so we asked if anyone was in the room and we were told no. We went on with our day and came back at 2pm when check in is supposed to be avaialable and were told that the room was occupied and he didnt know what happened. we were offered room 11 which was a filthy room with ripped bedspreads and a dirty rug and not repainted or updated like the room we chose online. We were then brought to the room we ended up having to take rm 16a which was painted and updated as room 17 showed but was a single not a double as we had originally booked. We were also told this was a discount because this room was 169 and we paid 139 for room 17. We said we were very unhappy with the room and believed we were owed a partial refund as the single rooms were less money than the double when we booked. the attendant said that this room was a different price that hey were all different prices so aparrrently they can give you any room they want and harge whatever price they want on the spot. We asked for a manager and there of course wasnt one. My son who made the reservation also called and was told that a manager named mark would be calling him but noone ever did. He was told that the room selection isnt guaranteed. SO I cant imagine why you have to go online and select which room by room number you are booking? Makes no sense to me and sounds like a lie.On top of all the shadyness the guests in the room above us took a shower which made for a beautiful waterfall effect of a leak into our room which conveniently had a bucket available...Just gross. The man operating the desk looked like a serial killer and wouldnt even look up at us when we checkd out this morning and said a manager "might be there later today" Didnt bat an eyelash when we told him about the leak either. Will never stay there again.
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- Also Known As:
- Cutty Sark Hotel York Beach
- Cutty Sark York Beach
- Cutty Sark Motel Maine/York - York Beach