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“Bridge construction: annoying detour”

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Dockside Guest Quarters and Restaurant
Ranked #3 of 23 York B&B and Inns
Certificate of Excellence
Mclean VA
Level Contributor
134 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Bridge construction: annoying detour”
Reviewed June 12, 2010

If we had been told about the bridge being out, we would have chosen another hotel. York Village, the closest town, would be a pleasant walk but without the bridge in service, you must drive everywhere. We stayed 4 nights in one of the out buildings. We had a suite with terrace. The site and the view are marvelous. Just picture pretty and the tides are fascinating. We were very disappointed with the Inn, in general. Our room was simple but in need of several repairs and updates. There were no amenities supplied aside from soap. There is no newspaper in the main Inn where you have breakfast. Not even one copy to pass around. Breakfast is well prepared. The main house is locked at 9PM so that those staying in the other buildings have no access. I disliked this practice which is different from all other Inns we've stayed in. There is usually a master key for access. The Inn advertises a Harbor cruise 3 times a week. It was cancelled during our stay.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myjourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestquarters, Owner at Dockside Guest Quarters and Restaurant, responded to this review, June 18, 2010
Unfortunately, yes, there is bridge construction with a detour in our area. The timing of this is most definitely inconvenient, but hardly a reason not to visit the Dockside. The fact of the matter is, it is only ½ mile farther from I-95 or York Village. When people make reservations we are very clear about the need to go to our web site, even if you have been here before, for the new directions. During our guest’s visit we are very proactive about helping out with directions and alternative routes, we don’t want the construction to tarnish all the great things at the Dockside and in our area.
As for the rive cruise being cancelled, that too was beyond our control as our boat suffered a major mechanical breakdown and is now out of service indefinitely. The reviewer also mentioned that the room was in need of repairs and updates, which I must wholeheartedly disagree with. This room has been recently renovated and is in very good condition. Unfortunately, I am at a loss as to what they meant, as we received no comments from them during or after their stay. Is it possible that their disappointment is a matter of taste and expectation? Unlike most other inns, the Dockside has accommodations in 5 different buildings; the guests staying in the Maine House (inn building) ARE given a key to access the building after the desk closes. Guests staying in the outer buildings are only given keys to the building they are staying in. We feel this provides a better level of security for guests in the Maine House.
I am sorry that these guests didn’t enjoy their stay, we will review their comments thoroughly and make improvements where we can.

Sincerely,
Eric Lusty
Innkeeper/owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

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Rating summary
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  • Sleep Quality
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English first
Waterbury Center, Vermont
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 20, 2010

I recently stayed one night at the Dockside Guest Quarters in York Harbor Maine. Anyone who wants to experience a wonderful restful stay in a gorgeous setting right on the shore, with beautiful views should most definitely book a room here! From the moment I spoke with Maria in reservations to the time we checked out of the room, the experience was nothing short of first class. The rooms were spotless, the grounds are beautifully kept, the views are spectacular. I only wish I had spent more than one night. Their website is easy to navigate and very user friendly which is a plus for me. This was by far, the best place I have ever stayed at in Maine and I will be booking again and making it a yearly event.

  • Stayed April 2010, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spudzma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State College
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 4, 2010

My wife and I, and later our son, have been guests of the Dockside since our first visit in 1976. Over the years we have enjoyed the peaceful, scenic surroundings, and the courtesy and dedication to guest satisfaction their staff is known for. The accommodations are “Maine Simple”, yet elegant in their own right, and the restaurant seems to get better each year. We appreciate the Lusty Family’s efforts to stay with the times and the environment in an unobtrusive way. The location is ideal: An hour or so from Boston and Portland, and less than 15 minutes to the great little city of Portsmouth, but quiet and serene even though close to I-95. At last count, our family has visited Harris Island and the Dockside at least 40 times, many times twice each year. They do things right for us otherwise we wouldn’t keep coming back. We’ve watched the Lusty Family raise their children there, and then retire for the second generation to take over. We feel like adopted family, for each time we return we feel as if we’re coming home after a too-long time away.

  • Stayed January 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank BR549StateCollege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Massachusetts
Level Contributor
144 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 12, 2009

We have been there twice. Beautiful view! The first time (2007) was way out of season, and we enjoyed it. Our second visit was on a weekend in the fall (full rates), and we selected a downstairs room. It smelled like mildew. I regret that we didn't complain and give the inn a chance to remedy it. Even though it was cool, we kept the air conditioner on all night to mitigate the smell. (I am allergic to mildew.) So if you go out of season, arrange to have an upstairs room. In 2008, we went to a wedding there which was lovely.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Auroraam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestquarters, Owner/Innkeeper at Dockside Guest Quarters and Restaurant, responded to this review, January 28, 2010
I was most distressed to read the comments on Trip Advisor regarding a musty smelling room. This was the first time I have heard about this problem. We try very hard to be open and available to guest so if there is a problem we can address it right away. We leave comment cards in each room and send a follow up email to each guest after they depart, thanking them for staying with us and requesting their feed back. I am confidant we could of resolved this situation if it was brought to our attention. We truly welcome the chance to resolve any problems our guest may have as an opportunity to improve. Our goal is to ensure that all our guest enjoy their stay and want to return. Based on the comments posted by this reviewer, we will check all rooms for musty odors on an on going basis and take immediate corrective action as necessary to ensure complete guest satisfaction.
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Kentucky
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 14, 2009

We were scheduled to arrive at Dockside around 5:00 p.m., but plane cancellations resulted in our arriving at 10:30 p.m. The hosts at Dockside managed to reach us and made arrangements to wait for us until 9:00 p.m. When we were lost in the dark, they reached us by cell again & left directions for us to get in and directions to our room. They could not have been more helpful and caring. The room was ready & welcome after a long day. The breakfast the next morning was wonderful with all kinds of homemade rolls, muffins, breads and delicious egg dishes. We wish we could have had more time there. It was so good to treated so kindly when you are so stressed and tired.

Stayed October 2009, traveled with family
Helpful?
Thank marilynvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, MA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 29, 2009

Four of us decided to celebrate our 60th birthdays by taking a weekend trip to maine. We stayed at the Dockside for the views, and were extremely happy with it, especially for the sunrise. The staff was great, even offering us wine glasses and wine opened so we could enjoy having wine in our rooms in front of the fireplace. We made sure our rooms were next to each other. They also offered tons of privacy. Our whole weekend was great, especially with the cleanliness of the rooms and scenery. The owner usually does a morning boat ride, but since it was full, he offered to do an afternoon one. We are considering leaving our husbands home and doing another weekend again next year.

  • Stayed September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ForgetfulMom60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
708 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed September 27, 2009

This property is beautiful. We arrived for a weekend stay. This resort does a wedding business and all the service that was available was for that. No one offered us any help at all and our room was at the top of a long flight of stairs. We struggled with the bags
going up but we let them slide alone down the stairs when we left. There was very little service at breakfast and the food was very average. In addition, the resort sits by standing water and we all got eaten alive by mosquitos. Stay somewhere else or don't go on a weekend.

Stayed September 2009, traveled as a couple
Helpful?
1 Thank larrchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dockside Guest Quarters and Restaurant

Property: Dockside Guest Quarters and Restaurant
Address: 22 Harris Island Rd, York, ME 03909-5091
Phone Number:
Location: United States > Maine > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 23 B&Bs / Inns in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Dockside Guest Quarters and Restaurant 3*
Number of rooms: 25
Official Description (provided by the hotel):
The Dockside is a special place on the Maine seacoast offering distinctive dining and lodging overlooking picturesque York Harbor. It captures the essence of Maine with its natural beauty, gracious hospitality and abundant activities. Accommodations are in the Maine House, a quintessential "New England Cottage" and multi-unit buildings at the water's edge, most with a private deck and water view. Our restaurant shares the same magnificent views while offering a truly enjoyable dinning experience ... more   less 
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Also Known As:
Dockside Guest Quarters And Restaurant Hotel York
Dockside Guest Quarters And Restaurant York, Maine

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