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“Not as described ...........”

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Dockside Guest Quarters and Restaurant
Ranked #2 of 23 York B&B and Inns
Certificate of Excellence
badlands99
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not as described ...........”
Reviewed November 4, 2012

Booked a week in October at Dockside after checking the reviews on here, studying the website and comparing the other hotels and inns around York Harbour. The reviews seemed very favourable,the rooms looked good and the price about what you would expect.
Arrived after visiting Northern Maine for a week and found Dockside to be a immense disappointment.
The website described bright, well equipped rooms over looking the estuary and we were really looking forward to a relaxing week.
Unfortunately, on arrival, it was fairly obvious that the pictures on the website are a little misleading. On checking in we were escorted to our room by the owner and it transpired that this was the last week the the Inn was open prior to closing for the winter season and she was 'off to her place in the Carolinas to play golf' .............. perhaps that should have rung the alarm bells!

The room we were allocated was described as a suite but really was nothing better than an slightly upmarket motel room. Accessed by a dirty, dingy staircase, we entered a reasonable sized lounge area with miss-matched, uncomfortable seating, a tiny kitchette area equipped with a two ring metal electric hob that was attached to the sink! Surely this cannot be within health and safety rules - it looked rather dangerous to have electrical equipment that close to water and certainly wouldn't be allowed here in the UK!
There was a small refridgerator under the sink that I feel had seen better days although it appeared to work. The bathroom was clean, but very small with little storage area considering we were supposed to be staying for a week. The balcony had a wonderful view of the estuary but had not been swept prior to our arrival which would have meant that the debris would have been blown or trodden into the room every time we went out there. The bedroom was of a good size and all bedding of a good standard and clean BUT IT WAS FREEZING COLD!
There were two main issues that caused the biggest concern .......... on entering the room it smelt musty and damp as though it had not been opened for a while. Now, I understand that we were coming to the end of the season, but I booked this a few months in advance so our arrival was no surprise. The biggest issue though was heating ...... or lack of! The temperature outside was around 55/60 degrees but on entering, the room was very cold. Okay ..... not an issue. Turn the heating on. Ah BUT ........ the only form of heating appeared to be an industrial style electric heater that had to be physically moved from the sitting area if you wanted to heat the bedroom or the bathroom! This heater was heavy and once fired up was noisy and seemed to get quite hot and therefore dangerous to move. THIS REALLY IS NOT ACCEPTABLE ................ especially for more than $230 per night!
We decided that this really wasn't where we wanted to spend the second week of our vacation and went out to look for alternatives and it appeared from our quick research that there were much cheaper, very much better rooms to be found in the area.
As it was getting late, we spent one night here and moved on the following day ............. on informing the inn keeper that this is what we wished to do and that we felt that the room was not as described, he proceeded to inform us that it was 'exactly as shown on the web' and that it was us that were in the wrong, 'what did you expect?' ......... mmmmmmm - really good customer service! As we had paid an initial deposit, that was more than the cost of one night anyway, we left, feeling that we had been ripped off and potentially ruining our holiday.
Fortunately, after a chance recommendation from a complete stranger, we tried the Stage Neck Inn which is about half a mile away .......... what a completly different experience! Customer service to die for, accomodation in a totally, completely different league and, in October at least, cheaper per night! Dockside's loss ...... but having read a few of the less good reviews and replies to those reviews on here a little more closely, I am not sure that they care! Definitely a place that trades on their location and the views that come with that and also having access to a very creative photographer and website creator!
Great location but really not anywhere near the standard that I have come to expect in the USA - do yourselves a favour! .......... don't stay here - try The Stage Neck Inn!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank badlands99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestquarters, Owner at Dockside Guest Quarters and Restaurant, responded to this review, November 8, 2012
Unfortunately the Dockside did not match these guest’s expectations. It is clear to me that they were looking for a full-service upscale hotel. This is clear by their decision to move to the Stage Neck Inn, a very nice 4 diamond hotel. It is obvious, when you compare the Dockside and Stage Neck Inn that the facilities and experience you can expect will be different. Their use of the term “suite of rooms” implies they were expecting several rooms. We have never used that term. This is how we describe this particular room; “a suite, consisting of a bedroom, kitchenette, bath, living room and private deck with water view”. Their description of the room they were in is way off the mark in many ways. Ironically, this room was just renovated, and we have had numerous accolades from repeat and new guests on the finished project. Further, they admit that the room was clean, yet they give us only 2 stars in this area. They further state that this room was not as described or shown. However, this room is EXACTLY as pictured and described on our web site. I truly wish that this guest could admit that this was simply a case of their expectations not meeting what they had reserved. We have all been in similar situations from paint color choices to a meal in a restaurant. It doesn’t mean that there is something wrong it is simply not what you were expecting.
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253 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Camberley, United Kingdom
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 31, 2012

First impressions are misleading because you have to approach Dockside through a boat yard.Check in is rather late at 4.00pm but the innkeeper directed us to Perkins Cove to pass the afternoon away.Our room on the first floor with a large shared wooden terrace,had beautiful views over the harbour and was very comfortable and quiet.As with many other hotels and inns in the USA,coffee and goodies were available throughout the day.The seperate restaurant is open to the public and is not open every day-particularly when there is a wedding function.York itself is a friendly little place and the Octoberfest was on that week-end and we found that very interesting and the town had the same ambiance as the Dockside Inn.
The only downside to this inn was that the breakfast room was far too small and many guests had to walk around with their food or find a corner to perch in!

Room Tip: ASk for a sea view.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cristerly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2012

We did a weekend getaway at this beautiful Inn in late September, 2012. Upon arrival we were greeted by Carol, owner of the Inn. She was so hospitable and sweet and even walked us upstairs to our room despite a knee injury. Every afternoon, there are fresh homemade goodies waiting for guests. We were DELIGHTED by the ginger cookies filled with lemon creme! YUM!!!!
Our room was spacious and very clean and overlooked the water. It rained all weekend but it really didn't dampen our spirits since the Inn was so beautiful and we just decided we'd check out the local restaurants. The sky cleared on day two (our last day) at 4pm so we took a walk on Ogunquit Beach and checked out the Nubble Light Lighthouse at Cape Neddick.
It was beautiful, romantic and fun! We would definitely go back!

Room Tip: Call and talk to the owner, she'll guide you toward the right room, she certainly did for us!
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kauaikat725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nampa, Idaho, United States
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 18, 2012

This is an old inn, beautifully maintained by it's on site owners. The decor is perfect, with Maine coastal and boating theme. The inn is on a little island in York Harbor, so every direction one looks there are sites of fishing boats moored, the docks, and in the early morning, boats leaving to go out to fish. On the front side of the inn is a lovely covered porch, so a person can sit out and enjoy the scenery. Better yet, the bed was extremely comfortable and the room was beautifully decorated in exactly the perfect coastal Maine Inn antique decor. A complete buffet breakfast was excellent. It was exquisite.

Room Tip: If you like the best view in the world, choose second story, room112 - it has the shared use of a br...
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  • Stayed October 2012, traveled solo
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    • Cleanliness
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Helpful?
Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas/Ft. Worth
Level Contributor
70 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 17, 2012

This was our second stay at Dockside and we think it is a great "welcome-to-Maine" stop if you are driving up from Boston (only and hour-and-a-half from the airport.) There are really not that many non-motel places to stay in southern Maine with water views, and almost none with the kind of views that Dockside has. Stunning! Pick your spot...the main porch, your balcony, the dock, the adirondack chairs on the lawn...all have fantastic views of the water. We stayed in a second-floor queen fireplace room in the Lookout building with a panoramic view of the water. The room was a little dated, but not tacky, and a good value compared to other places that we stayed on this trip. We found the staff very friendly and quite helpful. Breakfast was good too. For us though, the real draw with Dockside is the million-dollar view and the picture-perfect grounds!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingT-Rex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glens Falls, New York
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 3, 2012

We had a second floor room, with a tremendous view of the bay from the bed. There was a fireplace in the room, and very comfortable wing chairs. Appreciated the small refrigerator in the room, but it was a bit loud at times. Loved the idea they had bikes for loan during your stay, but limited number available. Felt bad the couple behind us said their had no gears or hand brakes. Restaurant appeared to be closed the second night of our stay, but breakfast was delicious in the Main Inn, included cold cereals, fresh fruit, muffins, and a hot choice of egg bake one day, and stuffed french toast the second, stuffed with blueberry cream cheese. We were told the buffet included sausage or bacon every morning, we saw sausage each morning. Not a coffee drinker but did hear others having to ask for it, and to be told it was brewing.

Room Tip: We did opt for the fireplace room and the second floor in the Lookout it gave us a great view of the...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bah715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, Canada
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 2, 2012

The best part about this place to stay, is its location and the view. We received a warm reception upon arrival, but other than that it was just okay. The room was quite small, and the bed was quite hard. It was not the greatest sleep. The breakfast was mediocre. The eggs were overcooked , bland and rubbery. Value for your money? We would have to say no.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaryMandKenM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dockside Guest Quarters and Restaurant

Property: Dockside Guest Quarters and Restaurant
Address: 22 Harris Island Rd, York, ME 03909-5091
Phone Number:
Location: United States > Maine > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 23 B&Bs / Inns in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Dockside Guest Quarters and Restaurant 3*
Number of rooms: 25
Official Description (provided by the hotel):
The Dockside is a special place on the Maine seacoast offering distinctive dining and lodging overlooking picturesque York Harbor. It captures the essence of Maine with its natural beauty, gracious hospitality and abundant activities. Accommodations are in the Maine House, a quintessential "New England Cottage" and multi-unit buildings at the water's edge, most with a private deck and water view. Our restaurant shares the same magnificent views while offering a truly enjoyable dinning experience ... more   less 
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Also Known As:
Dockside Guest Quarters And Restaurant Hotel York
Dockside Guest Quarters And Restaurant York, Maine

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