Booked a week in October at Dockside after checking the reviews on here, studying the website and comparing the other hotels and inns around York Harbour. The reviews seemed very favourable,the rooms looked good and the price about what you would expect.
Arrived after visiting Northern Maine for a week and found Dockside to be a immense disappointment.
The website described bright, well equipped rooms over looking the estuary and we were really looking forward to a relaxing week.
Unfortunately, on arrival, it was fairly obvious that the pictures on the website are a little misleading. On checking in we were escorted to our room by the owner and it transpired that this was the last week the the Inn was open prior to closing for the winter season and she was 'off to her place in the Carolinas to play golf' .............. perhaps that should have rung the alarm bells!
The room we were allocated was described as a suite but really was nothing better than an slightly upmarket motel room. Accessed by a dirty, dingy staircase, we entered a reasonable sized lounge area with miss-matched, uncomfortable seating, a tiny kitchette area equipped with a two ring metal electric hob that was attached to the sink! Surely this cannot be within health and safety rules - it looked rather dangerous to have electrical equipment that close to water and certainly wouldn't be allowed here in the UK!
There was a small refridgerator under the sink that I feel had seen better days although it appeared to work. The bathroom was clean, but very small with little storage area considering we were supposed to be staying for a week. The balcony had a wonderful view of the estuary but had not been swept prior to our arrival which would have meant that the debris would have been blown or trodden into the room every time we went out there. The bedroom was of a good size and all bedding of a good standard and clean BUT IT WAS FREEZING COLD!
There were two main issues that caused the biggest concern .......... on entering the room it smelt musty and damp as though it had not been opened for a while. Now, I understand that we were coming to the end of the season, but I booked this a few months in advance so our arrival was no surprise. The biggest issue though was heating ...... or lack of! The temperature outside was around 55/60 degrees but on entering, the room was very cold. Okay ..... not an issue. Turn the heating on. Ah BUT ........ the only form of heating appeared to be an industrial style electric heater that had to be physically moved from the sitting area if you wanted to heat the bedroom or the bathroom! This heater was heavy and once fired up was noisy and seemed to get quite hot and therefore dangerous to move. THIS REALLY IS NOT ACCEPTABLE ................ especially for more than $230 per night!
We decided that this really wasn't where we wanted to spend the second week of our vacation and went out to look for alternatives and it appeared from our quick research that there were much cheaper, very much better rooms to be found in the area.
As it was getting late, we spent one night here and moved on the following day ............. on informing the inn keeper that this is what we wished to do and that we felt that the room was not as described, he proceeded to inform us that it was 'exactly as shown on the web' and that it was us that were in the wrong, 'what did you expect?' ......... mmmmmmm - really good customer service! As we had paid an initial deposit, that was more than the cost of one night anyway, we left, feeling that we had been ripped off and potentially ruining our holiday.
Fortunately, after a chance recommendation from a complete stranger, we tried the Stage Neck Inn which is about half a mile away .......... what a completly different experience! Customer service to die for, accomodation in a totally, completely different league and, in October at least, cheaper per night! Dockside's loss ...... but having read a few of the less good reviews and replies to those reviews on here a little more closely, I am not sure that they care! Definitely a place that trades on their location and the views that come with that and also having access to a very creative photographer and website creator!
Great location but really not anywhere near the standard that I have come to expect in the USA - do yourselves a favour! .......... don't stay here - try The Stage Neck Inn!
- Official Description (provided by the hotel):
- The Dockside is a special place on the Maine seacoast offering distinctive dining and lodging overlooking picturesque York Harbor. It captures the essence of Maine with its natural beauty, gracious hospitality and abundant activities. Accommodations are in the Maine House, a quintessential "New England Cottage" and multi-unit buildings at the water's edge, most with a private deck and water view. Our restaurant shares the same magnificent views while offering a truly enjoyable dinning experience ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Dockside Guest Quarters and Restaurant reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dockside Guest Quarters And Restaurant Hotel York
- Dockside Guest Quarters And Restaurant York, Maine