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“Hit-or-Miss”

Gilbert's Chowder House
Ranked #10 of 48 Restaurants in Windham
Cuisines: American
Restaurant details
New England
Level Contributor
45 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Hit-or-Miss”
Reviewed June 4, 2013

We are locals and do go there often. The food is always good for the kind of food it is.

The issue we have found is with the quality and inconsistency of the staff. Sometimes they are awesome, accommodating, friendly and just all around great to deal with. Other times they are horribly slow, rude, nasty, condescending and well, we have left there saying we will never go back... but always do. They have some great staff and some that have no business in the service industry.

If there was more consistency with the way we were served and treated, it would be our favorite local place. Sitting at the bar gives you a little better service and a birds-eye view of what is really going on.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank cpdjustice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Visitor rating
    14
    20
    17
    10
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Poland
Level Contributor
67 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Nothing Special”
Reviewed May 19, 2013

Gilbert's seems typical of much of Maine - fried, fried, fried! We were not thrilled by our chowder or anything else. However service was fine. When we first moved to Maine we tried Gilbert's in Portland, & I suggested it would be nice if diners had a choice of fried, grilled, steamed. Fried seems to be a Maine thing, but fortunately there are restaurants which deviate from this.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank poos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windham, Maine
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Terrible service”
Reviewed May 13, 2013

This was the worst service and experience in a restaurant I have ever had. Our waitress (who was known by some at our table) was rude, inconsiderate, and childish. After ordering a great first round of drinks, we all asked for a second drink. Upon tasting the drinks we all had the same reaction....there was no alcohol in them. They tasted absolutely nothing like the first drinks. When this was pointed out to our waitress (and we were polite about it) she said " I don't know what to tell you" and walked away to wait on another table next to us while we were still trying to converse with her. She eventually went inside to speak with the bar tender, whom is also the owners daughter, and came back to tell us that she herself had personally watched the drinks being poured and that they had been made correctly. We explained that we still didn't think they tasted right at all and asked for new drinks. Her reply was that the bartender had told her there was nothing they could do, and we would not be receiving new drinks. We were sitting outside at the patio and decided to bring the drinks to the bar and speak with the bar tender. We explained (again politely) that we were not satisfied with our drinks. She said that another bar tender had made the drinks and that our waitress was saying that she had seen them made and that they were correctly done. Again we explained how well made out first drinks were, and how some of us had been here many times and that we did not think out second drinks had any alcohol in them. Her reply was that we could BUY another shot to add to our now watery drinks but other then that she would not be doing anything to help us. As in many places the cost of a shot and a mixed drink are the same at Gilberts. So the "option" she was giving us was to pay TWICE as much for a single drink... Dumbfounded yet? We did not like that offer and decided we would go get drinks at Club 302 instead. We left the drinks on the bar, and said that we didn't want the drinks, but thank you. We sat back down and got our bill which included the second round of alcohol free drinks that we did not consume. When we explained that we did not wish to pay for sub par drinks we did not drink, we were told that the bar tender (again the owners daughter and general manager...) had said that she could not take the drinks off our bill. At this point we flat out refused to pay and requested new bills immediately. She again left our table in a huff to consult with this so called bar tender AGAIN....mean while we were feeling very uncomfortable and in a hurry to leave after such crazy behavior. The waitress finally returned with corrected bills and we paid what we owed and left. We will NEVER be returning again.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank sarah w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casco, Maine
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Don't sit at your table too long”
Reviewed March 23, 2013

We've been going to Gilberts for a long time. We like their seafood. We usually go Fri. nights because they have live music in the diningroom from 6-9. Last night we got there about 5:30 and ordered various seafood items, a salad and a small loaf of bread (that you have to pay 1.25 for).
While we were eating the band started playing, played 3 songs, took break to fix sound. We finished eating and had to wait quite a while for the band. They finally did come back and they played two more songs. We were going to pay our bill and listen to one more song when the owner asked us if we were going to pay, we thought that was rude. We put our card on the check, and waitress took it up to cash. Next thing we know the owner came over and asked us to vacate our table and stand in the bar "in case someone came in that wanted the table. (there were two other tables open, nobody I could see waiting) Wow, have never paid for a meal and been asked to leave. Obviously we weren't drinking enough alcohol for the owner! Obviously we won't be back. There are plenty of other places who will appreciate our business.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Maine04015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windham, Maine
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“overpriced”
Reviewed January 23, 2013

Ordered a shrimp and clam basket. Six fried clams ,half a handfull of fries for $13+? The shrimp and fries were the same small portion. Thought it was a mistake and got the kids meal! Orders took a long time so asked for some rolls which we had to pay for.(small loaf). 1st and last time.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank dog m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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