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“not again any time soon” 3 of 5 bubbles
Review of Profenno's Restaurant

Profenno's Restaurant
Ranked #34 of 64 Restaurants in Westbrook
Cuisines: Italian, Bar, Pizza, Pub
Dining options: Dinner, Seating, Takeout
Restaurant details
Dining options: Dinner, Seating, Takeout
Westbrook, Connecticut
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“not again any time soon”
3 of 5 bubbles Reviewed December 4, 2011

We've had a good pizza there before, but this time they left off one of the 3 ingredients we requested and didn't tell us. When we realized it at home i called and talked with the owner. I heard him try to make fun of the situation and tell me that he's been "doin this for over 50 years" but i never heard any kind of apology. After asking him how he usually handles this and listening to him try to make a joke again ii told him that he didn't seem to get it , thank you, started to hang up when he said "Wait a minute, what the hell do you want me to do! give you your money back!?? Is that what you want me to say??! You drive down here right now and ii"ll give you your $16 cause i ain't bringing it to you. I politely got off the phone.

Apologies go a long way with us. The owner's lack of humility and people skills are enough for us to go elsewhere. There are many choices for great pizza within a mile of Profennos

Visited December 2011
Helpful?
2 Thank dJS123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

Visitor rating
    6
    5
    3
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Warren, New Hampshire
Level Contributor
127 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Not from the Italian North End.”
2 of 5 bubbles Reviewed October 10, 2011

I always try the cheese pizza the first time I visit a new to me pizza place. Where's the sauce? Sauce was in hiding and what little there was had no taste. The pizza was burned on the bottom and did have some taste all of which was bad. The crust that wasn't burnt was the best part of the pie. I was told that they had the best pie in town I guess I may have to try them again next time I go to the Portland area. Way over priced for what we got.

    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank Redwing227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Amazing meatballs, good pizza”
5 of 5 bubbles Reviewed September 23, 2011

This is your old fashioned neighborhood pizza place. They are really good at making pizza and their meatball recipe is so yummy. The service is excellent - they made a 3/4 pizza with sausage and 1/4 with cheese, so one of my sons could have cheese pizza.They even have a wine list. We go often for a casual meal with the kids and everyone has a good time for a reasonable price. I know a lot of people who get take-out there. There is also a bar/grill out back which seems to have more people in it, but we like the pizza place.

  • Visited September 2011
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank mum2sp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Maine
2 reviews
“Not fancy, but good”
4 of 5 bubbles Reviewed April 14, 2008

Hand tossed pizza dough, nice selection of entrees, reasonable prices. Good family restaurant, also has a sports bar with an active nightlife. A Westbrook tradition...

Helpful?
Thank MainerGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“great food.”
4 of 5 bubbles Reviewed November 30, 2007

great food.

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This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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