We've had a good pizza there before, but this time they left off one of the 3 ingredients we requested and didn't tell us. When we realized it at home i called and talked with the owner. I heard him try to make fun of the situation and tell me that he's been "doin this for over 50 years" but i never heard any kind of apology. After asking him how he usually handles this and listening to him try to make a joke again ii told him that he didn't seem to get it , thank you, started to hang up when he said "Wait a minute, what the hell do you want me to do! give you your money back!?? Is that what you want me to say??! You drive down here right now and ii"ll give you your $16 cause i ain't bringing it to you. I politely got off the phone.
Apologies go a long way with us. The owner's lack of humility and people skills are enough for us to go elsewhere. There are many choices for great pizza within a mile of Profennos