Let me start by saying that I have used trip advisor regularly to travel throughout Europe and the United States for about 7 years and have found it to be quite reliable. I took my daughter up to Maine to see some colleges and we stayed over night in Waterville. I didn't know that I had been eaten alive by bed bugs until I had returned home and realized what had happened. I called the hotel and spoke with the General Manager to tell her of my experience. She seemed genuinely concerned and said that they were well trained in this sort of thing and that she was going to look into it. At the end of the conversation she wanted to just say "good-bye", so I asked if she could follow up with me (which surprised me that I even had to ask). She took my number and said I'd hear back within a day. One week (plus) now and I haven't heard back. I'm certain she found my claim to be true and didn't call me back in fear of my making it public. Truly, if she had just called me back, discussed her findings and let me know their course of action, I would have asked her to reimburse me and be done with it. But not hearing back while I am still itching madly makes me angry. I will never stay in a hotel again without lifting the sheets and doing a thorough check for bed bugs. I urge all readers to do the same.
- Official Description (provided by the hotel):
- Spring is upon us, and the Best Western Plus Waterville offers comfortable and convenient accommodations for your Maine getaway. We are a pet friendly hotel, so there’s no need to leave your furry friends behind! This centrally located, Director’s Award-winning hotel is a great stopping point if you are traveling to Bangor, Bar Harbor or the Moosehead Lake region. Enjoy Maine’s splendid crossover weather while Spring skiing, whitewater rafting, hiking, and Maple season! The Belgrade Lakes region is just a short drive away and provides ample activities for the outdoor adventurer. Our 138 guest-room property has been upgraded; check out our new rooms and meeting space! We are sure to meet your needs with refrigerators and microwaves in every room. Free high speed Wifi and HD TVs will bring you one step closer to feeling like you’re at home. Relax in our indoor, heated, saltwater pool and hot tub, or burn some calories in our fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right; eggs the way you like, bacon or sausage, home fries and coffee! Start your day off at O'Brien's Irish Restaurant and end it at O'Brien's Irish Pub!!! Visiting a loved one at Colby, Thomas or Unity College? Colby is a short 2 miles, Thomas only 5 miles, and Unity College is a mere scenic thirty minute drive from our door. Our central Maine location will be sure to offer comfortable accommodations for wherever your travels take you! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Waterville
- Waterville Holiday Inn
- BEST WESTERN PLUS Waterville Grand Hotel Maine