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“Bed Bugs”

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BEST WESTERN PLUS Waterville Grand Hotel
Ranked #3 of 6 Hotels in Waterville
GreenLeadersBronze level
Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Bed Bugs”
Reviewed July 1, 2014

Let me start by saying that I have used trip advisor regularly to travel throughout Europe and the United States for about 7 years and have found it to be quite reliable. I took my daughter up to Maine to see some colleges and we stayed over night in Waterville. I didn't know that I had been eaten alive by bed bugs until I had returned home and realized what had happened. I called the hotel and spoke with the General Manager to tell her of my experience. She seemed genuinely concerned and said that they were well trained in this sort of thing and that she was going to look into it. At the end of the conversation she wanted to just say "good-bye", so I asked if she could follow up with me (which surprised me that I even had to ask). She took my number and said I'd hear back within a day. One week (plus) now and I haven't heard back. I'm certain she found my claim to be true and didn't call me back in fear of my making it public. Truly, if she had just called me back, discussed her findings and let me know their course of action, I would have asked her to reimburse me and be done with it. But not hearing back while I am still itching madly makes me angry. I will never stay in a hotel again without lifting the sheets and doing a thorough check for bed bugs. I urge all readers to do the same.

Room Tip: Stay away from room 234!!!
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mominholland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, July 2, 2014
Dear mominholland,

Thank you so much for the time you took to write this review. We always appreciate all feedback. I wanted to let you know that we take any concerns of bed bugs extremely seriously. We had the room inspected by the professionals and the room was found to be clear. Best Western has very rigorous training programs regarding Bed Bugs that our staff must go through. Again, thank you so much for the time you took to write this review.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

Traveler rating
    133
    106
    58
    32
    26
See reviews for
151
74
19
69
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Dover, New Hampshire
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 16, 2014

We enjoyed our stay very much. We got a great breakfast in the restaurant and we able to eat in the Restaurant and had the best seafood chowder! The staff was very friendly and made us feel right at home!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clayton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, June 19, 2014
Hi joyjoy300,
Thank you so much for taking the time to review our property. We really appreciate your kind words and positive feedback! We are happy that you got to enjoy our onsite restaurant while you were staying with us! We hope to host you again the next to you are in the Waterville, Maine area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Bridgewater, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2014

I frequently stay at this hotel. The staff have always been great. Clean rooms clean beds good meal in restaurant/lounge. Easy on and off I95. Definitely recommend. Just wish they could improve the Wi-Fi signal.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lindsay E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, June 16, 2014
Hi Lindsay E.,
Thank you so much for your recent review of our property. We really appreciate you taking the time to write such a complimentary review about us! We are looking into other options to improve our Wi-Fi signal and we appreciate you letting us know of this concern. We look forward to hosting you again the next time you are in the Waterville, Maine area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston, ma
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 12, 2014

Very nice hotel, Waterville is a wonderful town a few nice hotels enjoyed our stay. My husband and I were in for work stay at BW for about a month it was I nice, clean, comfortable! qwertyuiop[asdfghjkl;zxcvbm,

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, June 16, 2014
Hi Richard B.,
Thank you so much for taking the time to review our property! We really appreciate your positive feedback and hope that you stay with us again the next time you are in the Waterville, Maine area!
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Belchertown, Massachusetts
2 reviews
Reviewed June 6, 2014

Good location off the highway. Stayed there before heading off into the forks area for rafting and kayaking. Good place to stay before heading into the woods for a few days. Clean and helpful service. Didn't get to check out the pool or other amenities

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seantee33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, June 10, 2014
Hi Seantee33.,
Thank you so much for your positive review of our property! We are happy to hear that you found our property and staff to be clean and helpful! I will be sure to send on your comments to the staff because they all strive to exceed the expectations of our guests. We look forward to having you stay with us again the next time you are in the Waterville, Maine area!
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Franklin, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 3, 2014

Hotel was very clean....If your looking for a good night's sleep, best place to stay ......we will be back again thanks very much to Sylvia... next time we will be staying longer and enjoying the pool and all of the places that are close by under better circumstances..I will definitely recommend to family and friends!!!!!!!!

  • Stayed May 2014, traveled with family
    • Rooms
    • Service
Helpful?
1 Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, June 10, 2014
Hi Karen C.,
Thank you so much for taking the time to review our property. We greatly appreciate your kind words and positive feedback. We are so happy to hear that you will be returning to stay with us again to enjoy our indoor, heated salt-water pool! We appreciate you recommending us and we are looking forward to hosting you again the next time you are in the Waterville, Maine area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, New Hampshire
2 reviews
Reviewed June 1, 2014

Hotel was very clean and comfortable. It had all the amenities you could need. Staff was very accommodating and friendly. A special thank you to Sylvia. Will definitely be my choice when I am in Waterville again!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle_BD854NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, June 4, 2014
Hi Michelle_BD854NZ,
Thank you for taking the time to write such positive review of our property! We are so happy to hear that you enjoyed your stay with us. Our staff really appreciates your kind words. We look forward to hosting you again the next time you are in the Waterville, Maine area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Property: BEST WESTERN PLUS Waterville Grand Hotel
Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Waterville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Official Description (provided by the hotel):
Spring is upon us, and the Best Western Plus Waterville offers comfortable and convenient accommodations for your Maine getaway. We are a pet friendly hotel, so there’s no need to leave your furry friends behind! This centrally located, Director’s Award-winning hotel is a great stopping point if you are traveling to Bangor, Bar Harbor or the Moosehead Lake region. Enjoy Maine’s splendid crossover weather while Spring skiing, whitewater rafting, hiking, and Maple season! The Belgrade Lakes region is just a short drive away and provides ample activities for the outdoor adventurer. Our 138 guest-room property has been upgraded; check out our new rooms and meeting space! We are sure to meet your needs with refrigerators and microwaves in every room. Free high speed Wifi and HD TVs will bring you one step closer to feeling like you’re at home. Relax in our indoor, heated, saltwater pool and hot tub, or burn some calories in our fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right; eggs the way you like, bacon or sausage, home fries and coffee! Start your day off at O'Brien's Irish Restaurant and end it at O'Brien's Irish Pub!!! Visiting a loved one at Colby, Thomas or Unity College? Colby is a short 2 miles, Thomas only 5 miles, and Unity College is a mere scenic thirty minute drive from our door. Our central Maine location will be sure to offer comfortable accommodations for wherever your travels take you! ... more   less 
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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