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“Great Location”

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Holiday Inn Express Hotel & Suites South Portland
Ranked #8 of 13 Hotels in South Portland
Fredericton, Canada
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great Location”
Reviewed August 12, 2013

For the price this was a great hotel but it fell short of some of the better Holiday Inn's I have stayed at. The rooms were big but the bathroom was tiny. Maybe not all are that small but in our room it was. The pool was small and the water was too cold. But the staff was friendly, it was in a great location and it was clean. We had a suite and the bed was very comfy but the sofa bed had a thin mattress and was not comfortable, our son opted to just sleep on the couch rather then pull it out. We didn't have the continental breakfast but they appeared to have a good selection of food, just get there early.
I would recommend this hotel for short stays and people that need to be near the airport.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 79CanadianGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, August 28, 2013
Dear 79CanadianGirl,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
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English first
Saint John, Canada
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 12, 2013

As with most Holiday Inn Express properties, you get a nice room
to sleep in, and a decent breakfast in the morning.

A few things stand out though...
This was a nice large room.. Enjoyed the extra space...
But it did cost more than your average Holiday Inn Express...
Wi-Fi was really bad - basically not use-able.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nunopaixao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Lyon, Michigan
Level 5 Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 4, 2013

We used our Holiday Inn Express points for a free night bc we were in a jam. The lady behind hotel counter was not wearing a uniform which was odd. She originally gave my husband a free bottled water at check in but then told us they don't carry bottled water later when we asked for more. Our room on the 6th floor smelled like smoke and the carpet looked gross. The maids were vacuuming down our hall pretty late into the evening. The breakfast area was jammed in the morning with greedy people. I could barely get a coffee. There was nothing healthy to eat. Glad it was only one night.

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shannonbR1000MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, August 19, 2013
Dear ShannonB1014,

Thank you so much for your candid review of our hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawalli, Kuwait
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 2, 2013

The hotel is an average class grade. value against cost is quastionable , I stayed 6 days with my faimly, found that the hotel location is a credit due to near by shopping mall and other shops and facilites, sofa bed is terrible, staff were very freindly and ready to give assistance

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khalid4kac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, August 19, 2013
Dear khalid4kac,

Thank you so much for taking the time to leave us your feedback. I am pleased to know that you found our staff friendly and our location suitable for your needs. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies for the shortfalls you have encountered. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 31, 2013 via mobile

I have stayed at two other Holiday Inn Express this summer & this location is the worst of the three.
The lobby is the same as the others, but that is where the similarities end. The room had the old hotel smell. The bed skirt looked worn & there was tape holding the back of the TV remote on (see picture). My overall opinion of the room is poor & I'm glad I'm not staying here long. I don't feel this room is worth the rate they charge. I would look at other hotels in the area & pass on this one.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FLsuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, August 16, 2013
Dear redwrangler,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonita Springs, Florida
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 27, 2013

Holiday Inn Express has upgraded itself quite nicely. We were given bottled water and snacks upon check-in. We had a mini suite with a sitting area and small well equipped kitchen with china, silverware, mini frig and microwave. The room was nicely furnished - king size bed and spacious armoire. Complimentary breakfast served everthing - eggs, fresh pancakes, bacon or sausage, variety of pastries, cereals, fruit, etc. Only negative was weak coffee. Washer/dryer available. Ample parking. Nice setting in a wooded area on a hill near a golf course. Nice hilly walking trail. Very close to airport and Maine mall.
Only 1 exit (15 minutes) from the Portland waterfront area. Would definitely stay there again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laval, Canada
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 21, 2013

We had a wonderful stay. The rooms are clean, bright and spacious. Air conditioning works like it is supposed to. Only minor thing which I didn't really like is having the sink outside the bathroom which disturbed the others while sleeping. Other than that, no complaints. Staff are courteous and helpful. Check in and out very smooth. The indoor pool clean and refreshing. Also enjoyed the free coffee in the lobby all day long. Breakfast was alright, nice choices. The location close to lots of restaurants and shopping. Will definitely recommend to others and would stay there without hesitation.

Room Tip: Choose a room away from the elevators and ice machines because it could get noisy even late at night...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie-6146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites South Portland

Property: Holiday Inn Express Hotel & Suites South Portland
Address: 303 Sable Oaks Dr, South Portland, ME 04106-3279
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 13 Hotels in South Portland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites South Portland 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express South Portland Hotel at Sable Oaks. Renovated in June of 2006, we are updated to provide you with the best service!Hotel features include free local phone calls, free wireless Internet, pool and fitness center, and a complimentary Express Start Continental breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, hard boiled eggs, and yogurt. Recently we've introduced hot items such as sausage and eggs! We have also created the world's best tasting cinnamon roll. Located conveniently next to the Maine Mall and only a short distance from the Freeport and Kittery outlet malls, the South Portland Holiday Inn Express is a great place to stay while you shop. Just two miles away from the Portland Jetport, our free shuttle will be there to pick you up and bring you directly to the hotel. Visit South Portland, Maine, and Stay Smart at the Holiday Inn Express Hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites South Portland
Holiday Inn Express South Portland
Holiday Inn South Portland
South Portland Holiday Inn
Holiday Inn Express Hotel & Suites South Portland Maine

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