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“Nice for a one night stay”

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Holiday Inn Express Hotel & Suites South Portland
Ranked #8 of 13 Hotels in South Portland
Jyvaskyla, Finland
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice for a one night stay”
Reviewed January 8, 2013

Stayed here for one night. The hotel was pretty close to the airport and the mall area, which was nice. When arriving at the reception I was welcomed very neutral. This instantly affected my stay here. I started to notice things here in a slight negative way. I was surprised positively with the room. It was clean and comfortable. The bed was good and I slept well.
One thing I did not understand at all. The hotel is situated along a highway and close to a major airport, but breakfast was served earliest at 7 o´clock?

If you are really hungry, just walk to the Ramada hotel. There they still have a nice restaurant to serve you good food with good service.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VikingOlaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, August 14, 2013
Dear VikingOlaf,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Thomaston, Connecticut
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 23, 2012

This property is average, but apparently undergoing renovations. The lobby was nicely appointed and the staff were very personable. Our room was a king suite on the fifth floor. The bathroom was spotless, but we did find candy wrappers behind the coach. One of two phones was broken. The heating and air conditioning unit was covered with dirt and dust inside. We decided not to use the unit since the temperature was OK as it was. The internet service worked well and was free. There were several free choices for breakfast but the hot items were very poorly prepared and unappetizing. This is clearly a hotel in transition but not sure weather it is improving or deteriorating.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 17, 2012 via mobile

I've stayed at numerous hotels in my life, but the one night we stayed here was one of the worse. The room had an awful smell when we walked in that we thought was from a prior guest smoking. So we thought if we turned on the air we could try to air it out. The smell wouldn't go away and upon closer look we saw water pooling on the air conditioner unit. Apparently it was a reoccurring problem because when we woke up in the morning from the sun blaring in, we realized the curtains had been cut from water damage. We also waited over an hour for linens for one of the beds, and almost two hours for a table at breakfast, which was cold. Luckily we switched to another hotel, but this was disheartening because the esthetics of the building were wonderful and the reputation of Holiday Inn & Suites is generally well earned.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DionneA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, January 8, 2013
Dear DionneA,

Thank you for sharing your experience regarding your stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept my sincere apology for the unusual conditions of the room you received. Your comments have been shared with our maintenance team for the purpose of bringing improvements needed.

Thank you for sharing your thoughts and I hope that you will consider us again on your future travels.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottetown, Prince Edward Island, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 16, 2012

This hotel is not what is was twp years ago. The rooms/furnishings are in need of a major overhaul as they are looking very tired and worn. Housekeeping also, needs to pay better attention as they clean ( we found 13 peanut butter packets in a drawer in the room - a great way to invite bugs to visit) as well as dust and stained sheets . This Hotel has so much potential but next time we will be staying elsewhere in South Portland!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PEIGUY1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, January 8, 2013
Dear PEIGUY1,

Thank you for taking the time to write a review about your recent stay with us. Please accept my apologies for falling short of your expectations. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, North Carolina
Level Contributor
592 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed November 29, 2012

Once you find the hotel its ok, The staff was very friendly, check in was quick, the room was very nice. I think they need to replace the wifi hub or get a better one, it dropped me few times. The breakfast was somewhat ok, not the best.

The indoor pool is being worked on until Dec 14

  • Stayed November 2012, traveled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firebear1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 27, 2012

I knew I was taking my chances with this hotel based on the reviews but the price was too cheap to pass up. When we arrived, I checked in and went to the room first before bringing our luggage up, just in case. First of all the check in experience was great, very nice person at the desk. The room was #523 and was actually very good. No issues as reported by others, the room was spotless and well appointed. I'll admit that it was dated but still not bad. Once we got all our stuff in the room, I loaded our items from the cooler in the fridge. Fridge wasn't working. Called the front desk and in 10 minutes the fridge was exchanged out. I would say that's pretty good. Breakfast was ok at best, but I never expect too much with free breakfasts. We were there for a week, including Thanksgiving. There was no degredation in service due to the holiday. TV reception was a little sketchy but we never made a call about it. I would say that you can take a chance on this hotel, but would avoid the prepay just in case you get a room like some others have experienced. They are in the middle of remodeling the pool so no swimming for awhile. I left it as an AVERAGE rating, but they are trying. I'll give them another try, maybe next time they will make it up to GOOD.

Room Tip: #523 is a good spot, it is near the vending machines but you don't hear them. King bed, front of...
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jon_and_stephanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pancake Hill, New Brunswick
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 21, 2012

This hotel is located off the strip where the Maine Mall is situate. It is actually situate in a nice location and well maintained landscaped exterior with great parking. The front staff were very accomodating. The room was very comfortable. The included breakfast was outstanding. It was a very complete menu. The furniture needs an upgrade. Watching the television re its location was somewhat difficult from the sitting area.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnbarony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites South Portland

Property: Holiday Inn Express Hotel & Suites South Portland
Address: 303 Sable Oaks Dr, South Portland, ME 04106-3279
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 13 Hotels in South Portland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites South Portland 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express South Portland Hotel at Sable Oaks. Renovated in June of 2006, we are updated to provide you with the best service!Hotel features include free local phone calls, free wireless Internet, pool and fitness center, and a complimentary Express Start Continental breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, hard boiled eggs, and yogurt. Recently we've introduced hot items such as sausage and eggs! We have also created the world's best tasting cinnamon roll. Located conveniently next to the Maine Mall and only a short distance from the Freeport and Kittery outlet malls, the South Portland Holiday Inn Express is a great place to stay while you shop. Just two miles away from the Portland Jetport, our free shuttle will be there to pick you up and bring you directly to the hotel. Visit South Portland, Maine, and Stay Smart at the Holiday Inn Express Hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites South Portland
Holiday Inn Express South Portland
Holiday Inn South Portland
South Portland Holiday Inn
Holiday Inn Express Hotel & Suites South Portland Maine

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