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“Pet Friendly a Plus, But...” 3 of 5 stars
Review of Comfort Inn Airport

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Comfort Inn Airport
Ranked #7 of 12 Hotels in South Portland
GreenLeadersSilver level
Portland, Maine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Pet Friendly a Plus, But...”
3 of 5 stars Reviewed January 26, 2014

My husband and I stayed here for one night so he could catch an early morning flight out of Portland. We appreciated that our small dog was welcome at this hotel. However, housekeeping was literally pounding on our door despite the "Do Not Disturb" sign around the outside door handle. This was several hours before checkout time, and I was still getting ready for my day. After they apologized for the interruption, I could hear them just outside the door, complaining about how someone was "still in that room." Well, the checkout time listed is 11:00 a.m., and they nearly kicked me out at 8:45. A person should be able to get their money's worth out of a hotel stay. On the plus side, the breakfast staff were friendly and helpful.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 2JJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, General Manager at Comfort Inn Airport, responded to this review, February 14, 2014
I am so sorry that happened to you. Please forgive my overly exuberant housekeeping staff in their morning endeavors. I have spoken with them, and they understand the consternation they caused. Do not disturb means exactly that. They will not be doing that again, and they are also very apologetic. Thank you very much for your comments and compliment for our breakfast room staff. We appreciate you taking the time to let us know what we're doing right, and what we can do better. Enjoy your day, Beth Landergren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
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English first
Hopkinton, Massachusetts
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed January 23, 2014 via mobile

I've stayed in 6 Comfort Inns in the past two weeks and this is the first one where I can hear the TV in the next room. Honestly I can't remember the last time this happened. It's so loud it's like the TV is MY TV. It's through that odd inner door between the two rooms. It's a big pet peeve of mine. The rest of the hotel is fine, the room is small but clean and there are touches of newness. Not enough plugs and I don't love the sink that's outside of the bathroom but all that I can get over. The TV next door I can't stand though. I'm gonna try some of the other hotels next time I'm in Portland I think. Maybe the rooms without the inner door are better?

  • Stayed January 2014
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ohmaykay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, General Manager at Comfort Inn Airport, responded to this review, February 14, 2014
Thank you for your comments about your experience with staying with us. I'm very sorry to hear that the walls let in so much noise. Yes, you are correct in that there would not be noise without the connecting door. We only have a few rooms that have the connecting door for families who like it. All of our business rooms are in quiet areas and do not have a door. There is also complimentary water and popcorn in the business rooms. Please give me a call if you would like to try it here again, and I'll make sure your room is quiet! Enjoy your day. Beth Landergren 207-775-0409.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamarac, Florida
2 reviews
5 of 5 stars Reviewed January 8, 2014

Nice TV and good internet too. We got some beer from the gas station/convenience store on the corner of Maine Mall Rd. and Western avenue (1/4 mile away) and some Indian take-out from Taj (1 1/2 miles), and watched a bowl game. It was a relaxing, no-problems way to wind up a long visit to Maine.

Only possible negative: My wife thought the AC/Heating unit was a bit loud; but I actually appreciated the white noise.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 656PhilosophyProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, General Manager at Comfort Inn Airport, responded to this review, January 9, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Each of our staff look forward to reading comments like yours. It makes us happy to hear that our efforts are noticed and appreciated. We genuinely enjoy our guests.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Beth Landergren
General Manager
Comfort Inn
207-775-0409
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
59 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 30, 2013

We chose this Choice hotel because of its location to Portland jetport. We didn't know that it had an airport shuttle otherwise we may have saved on the cost of one nights hire car and collected it the following day, but as our flight arrived quite late at night this didn't really matter. The weather had been quite bad but the car park was had been cleared of snow. The lady at the front desk when we checked in was very friendly and welcoming. The room was an average comfort inn room but it was clean so as we were only there overnight it was good. The breakfast area was small but not over crowded when we were in there. There was a nice selection of items from hot sausage and eggs to cereal, toast and pastries. There was a very useful selection of ice scrapers by the main door which considering the weather was very helpful.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank redfan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2013 via mobile

After s long day of delays and travel, the hotel was a nice reprieve. The receptionist was very courteous, the room was clean and updated, and the halls are quiet. Free breakfast and the airport shuttle are a nice addition. I'd stay here again!

Stayed December 2013, traveled as a couple
Helpful?
Thank jmandy423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 5, 2013

We have stayed in 9 choice hotels during this trip to florida and back. This is the only one where i cannot get on the internet with my laptop. Stayed there last year this time and had the same problem. The price of this hotel is now a bit high for the condition of it; i think we can stay in a newer one for maybe $5 more. We used to stay here whenever we were in portland but i guess we have to say goodby.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Gary610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, New Brunswick, Canada
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed November 19, 2013 via mobile

We arrived late at night for an early morning flight the next morning. Easy check in, great staff. I was not happy with the cleanliness of the room. There was food on the floor under the chair, very noticeable, within easy vacuum reach and even worse, there was hairs in the bathtub. I will not go back.

Stayed November 2013, traveled as a couple
Helpful?
Thank Travellingteam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Airport

Property: Comfort Inn Airport
Address: 90 Maine Mall Rd, South Portland, ME 04106-2308
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in South Portland
#3 Business Hotel in South Portland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Airport 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
This is where you want to be! One block away from the largest mall in Maine. Unwind in our private BBQ/Patio area. We have it all. Beaches, Lighthouses, Entertainment and the Tastiest Restaurants around! Why not enjoy a lobster while you’re here?Smoke Free and an Environmental Leader, Comfort Inn South Portland offers hospitality at it's best! Freshly updated rooms, and an expanded breakfast area offering a complimentary hot breakfast daily, 24 hour Coffee & tea, afternoon cookies, free wi-fi,free long distance in the U.S. & Canada, & flat screen TV's with H.D. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel South Portland
Comfort Inn South Portland
South Portland Comfort Inn
Comfort Inn Airport South Portland, Maine

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