Just back from our extended vacation in the USA, stayed here 10-Oct-2013 - sorry about the late review!
All the staff were very friendly, and the Front Desk personnel made us feel totally welcome from the moment we walked in. Even minor queries regarding local shopping centres and eateries were all met with fulsome and cheerful responses.
Throughout, the hotel was absolutely clean and well furnished. Our room, including the bathroom was spotless and well appointed. The big bed was wonderfully comfy.
The breakfast was brilliant, one of the very best experienced at such hostelries. Thus we departed the next morning as happy customers, saying we would happily return....
HOWEVER...! Four days later at Niagara Falls, my MasterCard was refused! Upon then having to phone TescoBank in the UK (who'd issued it), they explained that because of suspected fraud, as a precaution they'd stopped my card. Although we'd paid Fairfield Inn by CASH, subsequently, and without my knowledge or consent, they'd then attempted to take a $15 "parking fee" from my card!
TescoBank also said that three days later, Hampton Inns at Lake Placid had also tried to pull exactly the same stunt, a $15 parking fee! Luckily, because we'd paid again cash, we hadn't used the card's security number. Good for TescoBank, they just bounced these attempted "parking fee" rip-offs by declining such debits and reinstated my card during that phonecall from Niagara.
However, although possibly outside the control of the two Fairfield & Hampton field locations (perhaps a "corporate" directive, from head office?), such experiences definitely leave a bad taste about returning in the future.
- Official Description (provided by the hotel):
- Our hotel in South Portland is only two miles from Portlaind International Jetport (PWM) and 1/2 mile from Portland Maine Mall. Guests enjoy comfortable guest rooms, free high speed internet and complimentary hot break buffet during every stay at our South Portland hotel. Between 4:30pm and 7pm daily, join us in the lobby for an evening reception featuring light fare and non-alcholic beverages. We provide a local shuttle within a 5 mile radius and complimentary roundtrip airport transportation from 4am to 11pm. Visit us in the warmer months and enjoy the only heated outdoor pool in the area. ... more less
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- Also Known As:
- Fairfield Inn Portland/ Maine Mall Hotel Scarborough
- Fairfield Inn Scarborough
- Fairfield Scarborough
- Scarborough Fairfield Inn
- Fairfield Inn Portland Maine Mall Scarborough