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Fairfield Inn Portland Maine Mall
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Reviews (633)
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All reviewsfront deskrizwan marfanishuttle serviceroom was cleanmaine malloutdoor poolfree breakfastthe breakfast areayogurtthe general managerpleasant stayfree shuttleoff the highwayold portfresh baked cookiesconvenient locationstayed here for one night
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Reviewed September 9, 2013

Stayed here this summer while in town for a race. The race was in Portland, and I will say that Portland is about a 15- 20 minute drive. The hotel did provide a shuttle service to get to and from the race. Upon check in, the staff was very nice and professional. I was concerned about the noise level as we were given a first floor room, but this turned out to be ok, no issues with the amount of people on the first floor. My dad traveled with us, and his first floor room was designed for people with limited mobility and that was perfect for him. The room was clean, and the decor was modern. The bathroom was small. The breakfast was free, and pretty typical; yogurt, toast, cereal, and eggs. My husband said the eggs were cold. In the evening, they provided a light dinner of pasta and salad. We did not try as we wanted to check out Portland, but I thought that was a nice touch. If you want to work out, they will give you a voucher for a local gym, and the outdoor pool looked nice. There are also a few local restaurants that will give you a discount, just ask the front desk people. Checkout was not as smooth as we needed a luggage trolley and apparently they only have one or two. We waited as one large family took their time with the trolley . Finally, we just made a few trips back and forth to our room. I realize the family taking their time is not the Inn's fault, but a few more trollies would have been great. Overall not a bad stay, but if I return to Portland I would prefer to stay downtown- it will cost more, but I like to be within walking distance of attractions.

  • Stayed: July 2013, traveled with family
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Thank Dogmom11236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this reviewResponded September 10, 2013

Dogmom11236, thank you very much for your business and your kind comments about our nice and professional front desk staff. We are all so pleased that your clean and modern room suited your entire family including your father. We do strive to please all of our guests with amenities such as our outdoor pool, local restaurants and complimentary off site full service gym. We apologize for the delay you experienced in your check out. During the summer Portland and our hotel are very crowded and sometimes there are some delays. Please come back and see us again!

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Reviewed September 9, 2013

The employees were extraordinarily nice and helpful (suggestions on places; accommodating an overnight package delivery, etc.). The moose outfits on two employees at breakfast were also fun. However, on 10-day trip, this was the worst breakfast of any chain hotel we stayed. The variety was reasonably good, but the scrambled eggs were watery, lukewarm and had no taste, and much of the sausage looked undercooked (and we were eating during a pretty busy morning period). I would recommend the hotel again for a stay, but not the breakfast.

  • Stayed: August 2013, traveled with friends
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Thank cwhiteva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this reviewResponded September 10, 2013

Cwhiteva, thank you for your kind comments concerning our extraordinarily nice and helpful staff. I am so glad that you enjoyed Martin the Maine Moose serving you coffee each morning. I am so sorry to hear that our new Fairfield Inn Hot Breakfast did not meet your expectations. The Fairfield Inn brand recently launched the new hot breakfast to rave reviews of the majority of our guests. Rest assured, we will closely monitor the quality of our preparations so our next guests do not have the same experience with breakfast that you did. Again, thank you for your comments. We appreciate your business!

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Reviewed September 6, 2013

It's always a excellent stay and front desk Mark Donna Jess Katie Jay Visnjic Martin Kristen These employees are great to deal with! They have a wide variety for breakfast, which is is stocked well by the breakfast attendant, beverly.

  • Stayed: September 2013
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Thank Jbrown7613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this reviewResponded September 10, 2013

Jbrown7613, thank you for your kind comments about our front desk and breakfast staff! I think you met the entire bunch! They will be so pleased that you took the time to post about them on Tripadvisor after your stay. I am so glad that your stay was excellent! We look forward to being of service to you again soon.

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Reviewed September 3, 2013

We stayed two nights in a King room. The room and bathroom were smaller than other similar chain hotels, but for two people, it was okay. The front desk was pleasant. However, on check-in they did not provide much additional information (we found out the following day that there is a daily reception for all guests in the evening with complimentary snacks, etc. which had not been mentioned to us even though it had already started when we arrived.) They were very knowledgeable about the area and quick to provide information when asked. There were several sports teams in house during our visits which made for a crowded hotel. The hot continental breakfast provided lots of selection however, there was not enough room in the breakfast room, lots of guests were taking their food to their rooms and suggested to eat outside, around the pool. There was no hot water for 45 minutes, around 9 am, we were told that it was because the hotel was full and we should wait another 30 minutes. They credited us extra Marriott points for the inconvenience. Overall, not as seamless as one would expect from a Marriott.

  • Stayed: August 2013, traveled as a couple
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Thank NewTraveller03-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this reviewResponded September 10, 2013

NewTraveller03-12, thank you for staying with us recently, we really appreciate your business. Thank you for your kind comments concerning our front desk staff. They pride themselves on being up to date and knowledgeable about our lovely city and what is the best to see. We certainly apologize for the inconveniences you experienced. We did indeed have three ladies sports teams with us and they all did enjoy breakfast, making the area very crowded. We also had a mechanical issue with one of our hot water heaters (having since been repaired). With all the guests and the mechanical issue we know that for you it must have been the perfect storm. We are so glad that we were able to offer you extra Marriott Rewards points for your inconvenience that morning. Please come back and see us soon as we are not quite so crowded as we were that last weekend of August!

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Reviewed September 3, 2013

The Fairfield Inn is a beautifuf place to stay.
They were welcoming and greeted us warmly.
The room was exceptionally well done and the service was superb.
The breakfast ws great wit a variety to select from.

  • Stayed: August 2013, traveled with family
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Thank HonestThoughts1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this reviewResponded September 10, 2013

HonestThroughts1, thank you very much for your kind comments concerning your stay with us. We are so pleased that you found our hotel beautiful and that our staff welcomed you warmly. We strive to keep our service superb and our hotel and amenties exceptional. Please come back and see us!

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