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“Disgusting! A very disappointing stay” 1 of 5 bubbles
Review of Fairfield Inn Portland Maine Mall

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Fairfield Inn Portland Maine Mall
Ranked #2 of 13 Hotels in Scarborough
Certificate of Excellence
Peoria, AZ
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Disgusting! A very disappointing stay”
1 of 5 bubbles Reviewed June 19, 2012

I have stayed at this hotel multiple times over the past five years and it was fine for the price, nothing fancy, but courteous staff. However, our last visit, on June 8, 2012, was horrible. Upon arrival in the room, it reeked of cigarette smoke. When we called down to the front desk we were advised that we weren't smelling smoke - it was the room heater (really? I think most people know the difference between cigarette smoke and heater). When we went into the bathroom, there were multiple hairs on the sink and a lot of hair in the bathtub. We had a room with two queen beds. Between the bed and the nightstand, there was all kinds of crumbs and dirt - very obvious it hadn't been cleaned for a long time.

The worst thing, though, was when my daughter pulled back the duvet and sheets and exposed the inside of the bedding. There was a bunch of hair. =( It was one of the most disgusting things I've seen - and I travel extensively. We called the front desk and the lady who brought up the new bedding was rude and certainly not apologetic.

The icing on the cake was when we were getting ready the next morning. Check out time is at noon. At 10 a.m. a houskeeping staff member walked right into our room - didn't knock or anything. Thankfully we were clothed. She said the front desk told her we had checked out.

A miserable experience - I would not recommend this hotel under any circumstances.

Room Tip: Extremely small rooms and bathrooms. No closet.
See more room tips
  • Stayed June 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Belinda17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn Portland Maine Mall, responded to this review, June 21, 2012
Thank you so much for your feedback. I have met with the team as well as maintenance department & resolved the housekeeping & maintenance issues. There is no excuse for any of the issues that you experienced during your stay. If you would contact me directly here at the hotel I would be happy to reimburse you for your stay. The phone number here is 207-883-0300.
We can only get better by finding out where our faults are, thank you again and I look forward to assisting you further.

Ariel McDonald
General Manager
Fairfield Inn Portland Maine Mall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 reviews from our community

Traveler rating
    283
    149
    66
    30
    11
See reviews for
153
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75
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Kentville, Nova Scotia, Canada
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed June 17, 2012

We stayed here on the first night of our honeymoon.
Beds were comfy, rooms were clean, and my husband really enjoyed the large HD tv since we've had no cable since Christmas!! Not to mention that they serve lemonade, coffee, and chocolate chip cookies in the lobby all day :)
In the morning we went to the continental breakfast and were offered the special "honeymoon waffles"! This was by far the best continental breaksfast we saw in four hotels over the past week. Lots of selection, something for everyone and fresh waffles delivered to your table! Also received a nice card from the front desk staff congratulating us on our marriage.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Laurie-Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colorado
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed June 8, 2012

I have stayed at Fairfield Inn's before but by far this one has been the best. When we checked in the lady at the front desk let us know that they were having chili in the dining area, which was perfect. It was cold and raining out. What a perfect way to warm up and relax. The rooms are fabulous. Great size and the beds are the most comfortable. The breakfast the following morning was also awesome. There was a gentleman there that made your waffles for you so that you could make the rest of your meal and he brought it to you. The staff is AWESOME. Keep up the great work.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank arvaco35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PATRIOT4657
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed June 7, 2012

My family and I stayed here for one night after flying into Boston and we were staying elsewhere in Maine and did not want a very long drive in just one day.

We got to the room about noon after a midnight flight to Boston. We were pleasantly surprised that they had a room ready for us. After checking in we went to a nearby Walmart to stock up on some essentials for our trip.

The next morning we went down for breakfast which consisted of scrambled eggs, egg mcmuffin, cereals and i think waffles. It was all very good

The only problem we had with the room was that the fridge was not working. We did not complain but did mention to maintenance who happened to be in the corridor as we were leaving to check out. As we were checking out in the lobby the same maintenance person came down and said there was a kink in the hose in the back of fridge and that was why it was not cooling. He told the front desk to take some money off our room bill. I declined as I only mentioned for the next guest who may stay in room. They insisted that I at least grab a bottle of soda and a couple of waters for the road. I agreed and said goodbye.

There are plenty of restaurants in the area as well as the Mane Mall across the street.

I would recommend this hotel to anyone.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PATRIOT4657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hopkinton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 28, 2012

When I received my credit card bill I noticed an additional charge for $250.00. Upon calling I was informed it was a Smoking Charge. I do not smoke, and will only stay in non smoking rooms(at least 50 nights per year) and have never had anything like this issue.
do not stay in this hotel.

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JOSEPH41616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield Inn P, General Manager at Fairfield Inn Portland Maine Mall, responded to this review, May 30, 2012
Good Morning Joseph,

I am glad we were able to chat yesterday about the error we made. I apologize again for the mistaken charge on your account. Unfortunately we had the wrong contact information on file which contributed to you not receiving our call about the suspected smoking, which we have now figured out where it came from. I am hopeful that you may return and give us another chance, the incidence of someone smoking in one of our rooms is extremely rare as Marriott has a very strict policy. I am very sorry for the confusion and this was my fault. As I told you the charges were credited on our end and you should see this reflect in the next day or two on your account. I hope you have an Excellent day!

Ariel McDonald
Fairfield Inn Portland Maine Mall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Portland Maine Mall

Property: Fairfield Inn Portland Maine Mall
Address: 2 Cummings Rd, Scarborough, ME 04074-8924
Phone Number:
Location: United States > Maine > Scarborough
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Portland Maine Mall 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Our hotel in South Portland is only two miles from Portlaind International Jetport (PWM) and 1/2 mile from Portland Maine Mall. Guests enjoy comfortable guest rooms, free high speed internet and complimentary hot break buffet during every stay at our South Portland hotel. Between 4:30pm and 7pm daily, join us in the lobby for an evening reception featuring light fare and non-alcholic beverages. We provide a local shuttle within a 5 mile radius and complimentary roundtrip airport transportation from 4am to 11pm. Visit us in the warmer months and enjoy the only heated outdoor pool in the area. ... more   less 
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Also Known As:
Fairfield Inn Portland/ Maine Mall Hotel Scarborough
Fairfield Inn Scarborough
Fairfield Scarborough
Scarborough Fairfield Inn
Fairfield Inn Portland Maine Mall Scarborough

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