I have stayed at this hotel multiple times over the past five years and it was fine for the price, nothing fancy, but courteous staff. However, our last visit, on June 8, 2012, was horrible. Upon arrival in the room, it reeked of cigarette smoke. When we called down to the front desk we were advised that we weren't smelling smoke - it was the room heater (really? I think most people know the difference between cigarette smoke and heater). When we went into the bathroom, there were multiple hairs on the sink and a lot of hair in the bathtub. We had a room with two queen beds. Between the bed and the nightstand, there was all kinds of crumbs and dirt - very obvious it hadn't been cleaned for a long time.
The worst thing, though, was when my daughter pulled back the duvet and sheets and exposed the inside of the bedding. There was a bunch of hair. =( It was one of the most disgusting things I've seen - and I travel extensively. We called the front desk and the lady who brought up the new bedding was rude and certainly not apologetic.
The icing on the cake was when we were getting ready the next morning. Check out time is at noon. At 10 a.m. a houskeeping staff member walked right into our room - didn't knock or anything. Thankfully we were clothed. She said the front desk told her we had checked out.
A miserable experience - I would not recommend this hotel under any circumstances.
- Official Description (provided by the hotel):
- Our hotel in South Portland is only two miles from Portlaind International Jetport (PWM) and 1/2 mile from Portland Maine Mall. Guests enjoy comfortable guest rooms, free high speed internet and complimentary hot break buffet during every stay at our South Portland hotel. Between 4:30pm and 7pm daily, join us in the lobby for an evening reception featuring light fare and non-alcholic beverages. We provide a local shuttle within a 5 mile radius and complimentary roundtrip airport transportation from 4am to 11pm. Visit us in the warmer months and enjoy the only heated outdoor pool in the area. ... more less
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- Also Known As:
- Fairfield Inn Portland/ Maine Mall Hotel Scarborough
- Fairfield Inn Scarborough
- Fairfield Scarborough
- Scarborough Fairfield Inn
- Fairfield Inn Portland Maine Mall Scarborough