WORST HOTEL EXPERIENCE EVER! The hotel was staffed by a rude shady manager who called the cops on my girlfriend and I because we wouldn't sign a paper retracting our complaints. Full story below:
As soon as we got to the hotel they billed my credit card, and gave us the room keys. My girlfriend and I brought some food to keep in the frige so we didn't have to eat out every night. However, when we got to our room we noticed there wasn't a fridge. That wasn't the only complaint we had, the room had a tinge of an odor, and we were so far away from the wireless router our computers/smartphones/ipad couldn't connect to it. The odor and lack of wifi we could have lived with, but we were expecting a refrigerator (I thought they just came standard in hotel rooms, like TVs, but I guess I was mistaken). Nevertheless, we politely went down to the front desk to see if we could get a room with a frige and if possible one with better access to the wifi.
The woman behind the counter told us that they were pretty booked up, and the only way we could get a refrigerator is if we changed rooms every night. A frige wasn't worth that much effort, so we just decided to keep our room.
Ten minutes later the phone rings, it was the manager. In a very curt tone, he told us that we needed to come down to the front desk and sign paper saying that we didn't have any complaints. I found this to be an extremely strange and paranoid request, and refused to do it. At this point in time, I felt the not having a frige problem was our fault, I didn't know we had to request a room with one and I was prepared to live without it. However, the manager was very aggressive in getting us to resend our complaints. Nevertheless, I reminded him I already paid for the room, but I wasn't going to sign a piece of paper that put words in my mouth I didn't agree with. Upon reflection, I think that document was his way to protect himself from me doing exactly what I'm doing right now.
Five minutes after the first phone call, he calls back again. This time with an ultimatum: either we sign the document or leave. I get on my iPhone to start trying to find another hotel, because who wants to stay at a hotel where the service gives you ultimatums? However, my girlfriend nervous and scared goes down to try and talk to them.
She comes back on the verge of tears, and tells me that he accused her of trying to con her way into a discount (we never brought up money ever) and then tells her we have to leave because he thinks we are going to vandalize the hotel room.
Then the manager comes out of the front office after my girlfriend yelling at us that we need to leave the hotel right now. My girlfriend starts to pack up what little we unpacked as the unrelenting manager continues to yell at us to get out. While my girlfriend carefully packs her dress (we were in town for her cousin's wedding) and other belongings, he threatens to call the cops; as if that was suppose to scare us. I told him we didn't do anything wrong, and to call the cops if he wanted. So he did.
After we finished packing we went down to the front desk to get our money back. I told him that I wanted to go back up to the room with him as he looked it over to prove that we didn't vandalize the room. He told me that he couldn't go up to the room while we were still there. That was the moment I was happy the police were on their way. I was now scared that he was going to charge me for "vandalizing" the room after we left. If this guy wanted us out so badly he should have just agreed to my request and gone up to the room to notice that noting was wrong so he could refund me my money and we could be on our way. But no. He also said he wouldn't refund me until the cops came.
Eventually the cops came. After taking both our statements and running a background check on me, the cop went up with me to make sure the room wasn't vandalized, and then went up separately with the manager. After about ten minutes with the cop I had my refund and we were on our way.
We ending up staying that the Fairfield Inn by Marriott, just a few miles down the road closer to portland. It wasn't much more expensive; about 30 dollars a night. However, it was well worth it. The hotel was recently remodeled, our room had a fridge, HDTV, and wifi, and the service was very hospitable. It was an extremely pleasurable experience.
- Official Description (provided by the hotel):
- Welcome to the Americas Best Value Inn of Scarborough, Maine, nestled near many great attractions surrounding Portland. Beaches are what draw many people to Maine and there are five just within the town limits of Scarborough itself. If dining is your preference we have two of the top 10 restaurants in the state which are located here in town as well. For kids of all ages, Funtown/Splashtown and Aquaboggan Water Park are but a few miles down the road. ... more less
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- Also Known As:
- Americas Best Value Inn-Scarborough/Portland Hotel Scarborough
- Americas Best Value Inn-Scarborough/Portland Maine