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Reviewed 4 weeks ago

This hotel is very clean and comfortable. The staff are awesome people ,they are very helpful. This hotel is great to relax and get some rest while you sleep in peace and quiet. I will visit this hotel anytime.

Date of stay: June 2019
Trip type: Traveled on business
Review collected in partnership with Choice Hotels
Thank 650ricardoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToryECS, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded 1 week ago

We have had some wonderful people join our team for the busy summer season. I'm so glad you found them to be as great and helpful as we do. Please come back and stay with us again.

Best regards, Tory
Guest Relations Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My wife and I always stay at this hotel whenever we are passing through Portland Maine. We booked and stayed there on Tuesday night the 11th of June 2019.
This used to be one of the cleanest nicest hotels ever. Things have changed a lot since our last visit. This hotel is very run down and dirty now. The first room we were assigned to had laundry (sheets blankets etc) outside the room door as well as the room next to it. Inside the room was grubby. The light was burned out in the bathroom
ceiling, the flush seat was ready to fall off and there was no smoke detector in the ceiling. Asked for a different room and we were assigned a room on the next floor.
There was no ice dispenser on that floor. Room was grubby looking. Long dark hairs on the pillows and on the flush. I do not feel the cleaning staff are doing their jobs.
The breakfast was terrible. Scrambled eggs were all clumped together. It’s quite obvious that the desk clerk also has to look after the breakfast suite. We will never
stay at this hotel ever again. This place is dirty. The breakfast area floor was so dirty
our footwear stuck to the floor. Paint is flaked and falling off the front of the building.
This place should be closed. I always thought it was mandatory for each room to have
a smoke detector. Why are the state inspectors not checking up on these things.
Do not stay at this hotel. The tracks for the elevator were full of dirt.We never will again. The

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Dennis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToryECS, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded 1 week ago

We sincerely apologize. We appreciate the time you took to share these helpful details. We will work our staff to correct them immediately.

Best regards, Tory
Guest Relations Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I was not pleased with the cleanliness of our room. The little one use lotion was half used when I picked it up. There was a long curly hair BETWEEN my sheets. The shower curtain was moldy. The pillows were horrible...way overused. I literally lifted the sheets to check for bed bugs because I was that concerned. The breakfast food did not taste good. I would not stay here again.

Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with Choice Hotels
Thank Kyler9398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToryECS, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded 1 week ago

We sincerely apologize. We are actively hiring to add to our housekeeping team. We will train our staff to correct these cleanliness shortcomings right away.

Best regards, Tory
Guest Relations Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

this hotel should close until the renovations are complete! room key did not work despitre being changed. no room service was provided. beds not made, no clean towels or coffee. the fire exits (stairs) were completely blocked with large boxes. the owner was rude and unsympathetic!

Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with Choice Hotels
Thank Voyager11073997470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToryECS, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded 1 week ago

We're so sorry our renovation negatively impacted your stay. It is a challenge to renovate while operating, but unfortunately it is the only option. We know it will be worth it in the end and hope you'll give us another chance once we are finished.

Best regards, Tory
Guest Relations Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2019

Very convenient location just south of Portland and near the Portland Head Lighthouse.

We liked it so much that we arranged our trip to stay there a second time a week later. Mohammed remembered checking us in for our first stay and even remembered where we went for supper (Blast From the Past Diner).

Room tip: The hotel was full and our room were next to the elevators. They were quiet and we had a great night's sleep.
Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank dawgpaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToryP46, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded June 6, 2019

We are beyond delighted to hear that you arranged your trip to come back and visit us again! We are lucky to have Mohammed on our staff. We do hope we see you again sometime.

Best regards, Tory
Guest Relations Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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