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“Great hotel and staff”

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Homewood Suites by Hilton Portland
Ranked #1 of 13 Hotels in Scarborough
Certificate of Excellence
Reviewed April 23, 2012

We were told by a family member that this was the best place to stay in Portland. The family member was right! We traveled with our 2-year old and it was the perfect place as she could take a nap and/or go to bed at night in the bedroom while my wife and I were able to still talk with one another and watch TV in the other room without keeping her up.
The leisure of having a kitchen made life much easier as we could have a wider variety of snacks to choose from during our stay as well as prepare our own lunch and dinner instead of going out to eat all the time.
The service was wonderful and the hotel was very clean. We went to the pool one morning and as we arrived we noticed all the towels were gone. A quick trip to the nearest worker helped get a full rack of towels within 5 minutes from when we asked.
The breakfast is not like any other "free" breakfast. There was a nice variety of hot items (scrambled eggs, sausage, home fries, french toast, waffles, egg sandwich, and hash browns) and everyday items (yogurts, fruits, bagels, toast, danishes, coffee, tea, and juice) throughout the two mornings we ate there. The morning staff worked hard to keep the place clean and all breakfast items well stocked.
All in all, this is a great place to stay for the price. I hate to give away all the secrets of this hotel as I hope they'll always have room for my family when we're traveling to Portland.

  • Stayed: April 2012, traveled with family
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2  Thank MaineTraveler82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this reviewResponded April 26, 2012

Dear Maine Traveler82,
With such a wonderfully written and positive review, we also hope that we will always have a suite for you when you and your family travel to Portland! On behalf of the entire Homewood Team, we are so pleased that you enjoyed your spacious suite, the breakfast, and the helpful staff. We recently added waffles to the breakfast offering and feature them 2-3 times a week and our guests just love them. We hope to see you again soon and thank you for the great review!
Kim Dennis

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644 - 650 of 720 reviews

Reviewed April 17, 2012

Stayed here for three nights. Room was extremely quiet, staff was very nice and the whole place was immaculate. The halls, elevator, pool, lobby room were all spotless. This hotel offers a few smoking and pet friendly rooms, which I was nervous about, but you would never know it when you're there...they must have an amazing housekeeping staff.

The breakfast was more than adequate and the free dinner was actually pretty good too! (I think they only have the dinner on weeknights)

My only complaint is the temperature control in the room...it blew hot or cold air, no neutral fan option, so we just kept it off most of the time.

Overall, this is a great family friendly hotel and we would definitely stay again.

  • Stayed: April 2012
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2  Thank LBRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this reviewResponded April 26, 2012

Hi LBRod,
You are right! We do have an amazing housekeeping staff! Thanks for the great review of our hotel, your comments are very important to us. We look forward to having you return as a guest again soon.
Warmest Regards,
Kim Dennis

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Reviewed April 7, 2012

Three of us had been working in Haiti for the previous week, and we had a late night arrival into Portland. I had booked a "nonrefundable" internet rate, and the staff assured me that arriving after midnight would not jeopardize our reservation or price. We were weary and worn and really looking forward to a hot shower and a good bed. Well, upon arrival, everything was spotless, new, clean, inviting. Rudy, the desk clerk, had our reservation ready, and got us assigned to the double queen room I had booked with a pull-out couch. I'm a Hilton Gold member, and upon his hearing us deliberating who'd get the pull-out couch, he said, "just a second...I think I have a better plan for you guys." He set us up in Room 318, a 2 bedroom King suite with two queen beds in one room and a King in the other. The living room/kitchen were beautiful, and the rooms, each with a bath were just what the Dr. ordered. Thank you, Rudy!! We enjoyed the free microwave popcorn packet, and awakened refreshed from a fantastic night's rest ~ quiet, and perfectly comfortable. The breakfast was great, staff really helpful and friendly, and the ambience is brand new. For 3 of us to stay in this caliber of hotel in a King Suite with breakfast for $132 was over the top fantastic! Keep up the great work, Homewood Suites Scarborough!!

Room Tip: I don't believe there's a bad room to be had in this great hotel. We were on the 3rd floor...
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  • Stayed: April 2012, traveled on business
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2  Thank Randall B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this reviewResponded April 11, 2012

We are so glad that you found our Homewood Suites by Hilton comfortable! After travelling to Portland late at night, after your week in Haiti, it was wonderful that Rudy was able to upgrade you to our two-bedroom suite. It was a perfect fit! We are thankful to have Rudy greeting our guests and we hope to have you back with us again soon.

Kim Dennis, General Manager

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Reviewed April 1, 2012

I have used ton of hotels, but homewood suites was the first one that make me feel like home. Very clean, cozy even though it's a pet-friendly hotel. Free breakfasts and dinners were amazing, restaurant quality..with very friendly staffs. Homewood suites make us feel like anywhere we will be staying in the future we will look for homewood first. It is 5 minutes from restaurant, great shopping areas...we enjoyed it greatly even though it was a medical purpose trip. We had great night sleeps like home making our sick-care trip become such a pleasureful trip by putting all our worries at ease. All ultility needs are included. Great for family stay. Thank you the entire homewood suites staffs for making us having such a great 4 days stay. We will have to bring our friends and family back her for a visit.

  • Stayed: March 2012, traveled as a couple
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1  Thank Tina1777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2012

This property is wonderful!! We had a two bedroom suite with pull out sofa bed! kitchenette and all the emenities. Breakfast is included, and from Mon-Fri they have a limited supper option which was included. This was great. Saved us money on meals for supper!! Out back lots of room for kids to play while you can BBQ for supper. basketball net, and we ate outside on the patio table one night, loved it! Next time we go to Portland will definately stay here!!

Room Tip: With a family, make sure you get the two bedroom suite, very convenient..
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  • Stayed: August 2011, traveled with family
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2  Thank CarrienRobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this reviewResponded March 30, 2012

Hi CarrienRobb,

What a great review you wrote about our Homewood Suites by Hilton Portland, ME. You are right, the two bedroom suite is perfect for a family. We are so glad that you were able to enjoy the value of our included Suite Start Breakfast and the Welcome Home Reception Monday - Thursday. We hope to see you lounging on our back patio again soon! Thank you so much for the nice review.

Warmest Regards,

Kim Dennis, General Manager

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Reviewed February 29, 2012

After seeing the tired Fairfield Inn and Suites and the worn Embassy Suites, I finally found this gem. It is fresh and new with breakfast and a "light meal" Monday-Thursday. A perfect location near, but not within earshot of the airport noise and close to the Scarborough campus of the Maine Medical Center. The two bedroom, two bathroom suites with a kitchenette and living room book up quickly, so plan ahead if you need one.

  • Stayed: February 2012
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1  Thank Jacoba S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie G, Director of Sales at Homewood Suites by Hilton Portland, responded to this reviewResponded March 3, 2012

Dear Friend,

Thank you so very much for taking the time to post a review of our hotel. I'm so glad you consider us to be a "gem" and look forward to having you stay with us again and again. If at anytime there is ever anything we can do to enhance your experience, please do not hesitate to contact us. Thank you again for your time and future loyalty.

Warmest Regards,
Kellie Greenleaf
Director of Sales and Marketing

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Reviewed February 24, 2012

Have stayed five years in a row in the Portland area for Valentines weekend and have found this one I think the best one so far. The breakfast was very good. The location was great . My wife loves the Christmas Tree Shop across the street. I loved the Brewery in the same Parking lot. I think with all the amneties in the room , you have your on Kitchen. Pool and hot tub were great. Beautiful bed and had a great time. Try it you will like it.

  • Stayed: February 2012, traveled as a couple
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Thank dnrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie G, Director of Sales at Homewood Suites by Hilton Portland, responded to this reviewResponded February 27, 2012

Thank you so much for taking the time to review our hotel and your recent stay with us. I'm so glad you had an enjoyable visit. I hope you will spend your Valentine's weekends with us in the future.

Warmly,

Kellie Greenleaf
Director of Sales

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Additional Information about Homewood Suites by Hilton Portland

Address: 200 Southborough Dr, Scarborough, ME 04074-5904
Phone Number:
Location: United States > Maine > Scarborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Scarborough
Price Range: $100 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Portland 3*
Number of rooms: 92
Official Description (provided by the hotel):
Our indoor pool and Jacuzzi will keep all children, young and old, entertained. ... more   less 
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Also Known As:
Homewood Suites By Hilton Portland Hotel Scarborough
Homewood Suites Scarborough
Portland Homewood Suites
Portland Hilton
Homewood Suites By Hilton Portland Maine/Scarborough

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