Poorest establishment that I have ever paid for a service and, unfortunately, it was not my money but that of the USA taxpayers.
My group of 6 stayed here during a research trip (funded by a government grant) to survey nearby shellfish populations. After multiple phone calls to the reservation agent during my research to find the most economical option - and her assuring me that there would be enough space for us (we booked a 2 queen suite with 2 cots) - our reservation (held with a credit card) was not honored. The room provided was a 1 king suite with no cots (thus, 1 bed + 1 couch, instead of the necessary 5). We were forced to either find another place to stay (at ~11 pm) or double our cost by staying in a second room.
Can you imagine if every lodging establishment ran this way, guaranteeing a price and service, and then taking that guarantee away when you arrive on their doorstep? Those motels would go out of business.
I am currently working with the Better Business Bureau to get the cost of the establishment's mistake reimbursed to the grant. To date, the reservation agent - who seemed so helpful on the phone! - and desk agent have lied to the business owner about our reservation, so please do not expect honesty in your dealings with this business.
This is a place to stay if you are desperate and have not had time to make reservations. However, if you - like me - plan and reserve ahead, then there are many better options in the area, including houses that rent for only $25-50 more per night. This is a small price to pay when you may end up paying an extra $100 once you arrive. Unfortunately for this business, we would have stayed with them at least 3 more times had they treated us honestly. As it is, we are taking our business elsewhere and encourage others to strongly consider doing the same.
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- Also Known As:
- Trade Winds Motor Hotel Rockland
- Trade Winds Hotel
- Trade Winds Motel
- Trade Winds Inn Rockland, Maine