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“A disappointing Hampton”

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Hampton Inn Presque Isle
Ranked #1 of 5 Hotels in Presque Isle
Certificate of Excellence
spammmenot
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A disappointing Hampton”
Reviewed July 11, 2013

What you book is not what you get. The hotel allowed another guest with a "higher" status to take my ALREADY booked room thinking I would be fine with the substitute. Management was apologetic, but this did not change the fact that the room arrangement I booked was given to another guest for the convenience of the hotel.

The restful night stopped promptly at 8am when housekeeping began banging on doors to clean the rooms.

Breakfast was good, everything in working order, fully stocked, and clean.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Spammmenot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQIMA, Director of Sales at Hampton Inn Presque Isle, responded to this review, July 12, 2013
Dear Spammenot,

Thank you for the review of your recent stay at our hotel. I apologize that we were unable to accommodate the type of room you reserved. Although we strive to accommodate our guest with exact reservations, at times we do not have the same availability due to guests extending their stays with us. Once again, I apologize for the inconvenience and do hope that the next time you travel to the area you will consider staying with us again so we may provide the complete quality stay you expect and deserve.

With very best wishes

Jan Lucas
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 reviews from our community

Traveler rating
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    5
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164
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Saco, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 7, 2013

Highly recommended. Comfortable beds, great location. You won't be disappointed. I've visited many times and it's the best in the area by far. Friendly staff, the room was great. Quiet and close to shopping, etc.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQIMA, Director of Sales at Hampton Inn Presque Isle, responded to this review, July 9, 2013
Dear Jonathan R,

Thank you very much for your great review of our hotel We are pleased to hear that you are always comfortable and that our staff show you true Hamptonality! I will share your kind comments in our morning staff meeting and know all will be pleased to hear them.

We look forward to welcoming you to the Hampton Inn, Presque Isle again soon.

With very best wishes.

Jan Lucas
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, Canada
1 review
Reviewed July 6, 2013

Hampton Inn - great place to stay. Rooms are clean, quiet, and the staff are friendly. There is a pool and a fitness room and close to WalMart, and great restaurants. The complimentary breakfast is also an added bonus! They will also pack your lunch for you if you want!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Herb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQIMA, Director of Sales at Hampton Inn Presque Isle, responded to this review, July 12, 2013
Dear Herb C,

Thank you for your great review of our hotel, I shared your comments at our morning staff meeting and was met with big smiles and whoops! We are so pleased you found our hotel comfortable and that we showed you true Hamptonality!

We look forward to welcoming you back to the Hampton Inn, Presque Isle in future.

With very best wishes

Jan Lucas
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2013

The beds were very comfortable and a good night sleep was had by all. The cooling system was not disturbing to our sleep. We used the fitness center which was great and then my son used the pool and enjoyed that as well. The breakfast staff was very friendly and made us feel welcome.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Rosemarie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQIMA, Director of Sales at Hampton Inn Presque Isle, responded to this review, July 5, 2013
Dear Rosemary R,

Thank you for your positive review of our hotel. We are so pleased that you enjoyed our Clean and Fresh Hampton beds and the amenities of the hotel during your stay. It is always nice to share great reviews with our staff at our morning meetings, they always bring big smiles!

We look forward to welcoming you again to the Hampton Inn, Presque Isle.

With very best wishes.

Jan Lucas
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 27, 2013

We got a 2 room suite that was handicapped accessible to the hilt. both rooms had a tv, there was a long kitchen area with sink, ref rig and microwave. beautifully appointed, WARM pool, internet access, brand new hotel. Let me not forget the breakfast spread with everything from hot ham/eggs to make your own waffles. Upon entry you are welcomed by the FRIENDLIEST staff you can image, and a comfy chair/burning fireplace for relaxing.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happytravelers133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQIMA, Director of Sales at Hampton Inn Presque Isle, responded to this review, July 1, 2013
Dear happytravelers133,

Thank you so much for your glowing review of our hotel - we are pleased to hear our staff are showing true Hamptonality and that you found our property to be so comfortable. It is always nice to hear that we are a 'brand new hotel' - we celebrate our 4th birthday next month and it is due to the commitment of our staff that makes the hotel seem new. I shared your comments in our daily staff meeting today and was rewarded by big smiles from the housekeepers, breakfast, maintenance and front desk staff there!
We look forward to welcoming you to the Hampton Inn, Presque Isle again.

With very best wishes.

Jan Lucas
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winthrop, Maine
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2013

Traveling for business and this is a great place to stay. Well setup hotel and staff is friendly and inviting. The newest addition of mini bar in lobby is a great way for people to relax and socialize with other guest. When traveling in northern Maine I would highly recommend staying here!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank S3709ASjamesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQIMA, Director of Sales at Hampton Inn Presque Isle, responded to this review, June 25, 2013
Dear Trip Advisor Member

Thank you so much for your great review of our hotel, I know our staff will be pleased when we show your review to them at our morning meeting! Our Monday to Thursday bar is popular and enjoyed by many guests. Thank you for mentioning our friendly staff, we are always pleased when people acknowledge our Hamptonality!

We look forward to welcoming you back to the Hampton Inn, Presque Isle in future.

With very best wishes

Jan Lucas
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 21, 2013

We seven sisters had a wonderful stay, jointly celebrating my sister and my birthdays. Hotel staff and accommodations were excellent! The breakfast served was nutritional and delicious! The location was convenient for shopping and dining. It was a nice mini vacation!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQIMA, Director of Sales at Hampton Inn Presque Isle, responded to this review, June 23, 2013
Dear Sisters!

Thank you so much for your great review of our property, we are very pleased to hear you enjoyed your stay with us and that we showed you true Hamptonality! I will share your comments to our staff in our daily meeting and again thank you on their behalf.

We look forward to welcoming you back to the Hampton Inn, Presque Isle in future.

With very best wishes.

Jan Lucas
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Presque Isle

Property: Hampton Inn Presque Isle
Address: 768 Main St, Presque Isle, ME 04769-2254
Phone Number:
Location: United States > Maine > Presque Isle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Presque Isle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Presque Isle 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome to the Hampton Inn-Presque Isle Shake up your holiday vacation plans this year! Although a visit to the Hampton Inn® Presque Isle is a unique and thrilling way to get away any time of the year, wintertime snows brings this scenic landscape to life with unparalleled snowmobiling, skiing and snowshoeing opportunities. ... more   less 
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Also Known As:
Hampton Inn Presque Isle Hotel Presque Isle
Hampton Inn Presque Isle Maine

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