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Fireside Inn & Suites Portland
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Reviews (675)
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Reviewed August 6, 2012

The room smelled of urine,there was a dirty sock on the floor behind tv, hair in tub, mould on ceiling and in bathroom, plastic clothing tags on floor under the bed. The room was so damp that the carpet felt wet, the bedding felt wet, paper shopping bags were soft and damp by next morning and upon returning home, even the clothes in our suitcases were damp.We tried opening the window for our entire stay, running the fan and air conditioner on various settings, but it didn't remedy the situation. There were never enough towels left in the room, and once there were actually none, even the clean, unused towel was taken. I booked this "Top Secret deal" online based on the amenities, star ratings, and hotel comparisons, as a result, it was non-fundable and the hotel was booked full, so we were stuck with this room for 4 days. It did not compare to Hilton Doubletree or Hampton Inn as the website said it would.

  • Stayed: August 2012, traveled with family
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4  Thank SherryL453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this reviewResponded August 8, 2012

Thank you for taking the time to give us feedback regarding your stay with us this summer. We are sorry to hear you were unhappy with your accommodations. If any housekeeping concerns are communicated to our staff we work hard to remedy them immediately. Your comfort is our biggest priority. We hope that during your stay you were able to enjoy and take advantage of the free breakfast, Wifi, and pool areas, and will try us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2012

Checked in after midnight and there was some old man with a cane walking around with a gun. There are signs everywhere that the hotel is not responsible for theft. The whole place is run down. It must of been nice a long long time ago, as the furniture shows, but today it is just a run down shell, it was hard to get a good nights sleep after seeing the characters roaming around the lobby area. The place also was very damp and humid due to the indoor pool. I hope they decide to renovate it and do something about the crime in the area, it could be a great place once again.

Room Tip: Don't leave anything in your car, and deadbolt your doors and windows. It is in a bad part of Westbrook. Seriously..
  • Stayed: August 2012, traveled with family
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1  Thank kgj28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this reviewResponded August 11, 2012

We appreciate any kind of feedback from our guests regarding their experience at the Fireside Inn and Suites. The safety and security of our guests is a serious concern, and we work hard to take care of our guests. Our hotel staff is trained to take the necessary steps in the event of an emergency situation. A claim such as this is not taken lightly, and would be extremely inappropriate if it were falsified. We trust that if a suspicious person were seen on property it would be reported immediately, so we would have the opportunity to correct the concern.

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Reviewed August 2, 2012

This was a very good and dependable hotel. Everything was very clean and the service was great. The only thing I am not a fan of is that it is a bit far from the Old Port and the breakfast could be a bit more substantial. However the beds were comfortable and we had a great nights rest.

  • Stayed: July 2012, traveled with friends
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Thank ouimetowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

We spent 2 nights here and had no problems. The beds were comfortable and the room was spacious. I agree with one persons comment about needing a bit of updating but it was definitely acceptable for the price. I booked through Hotwire and did save some money. It is in a great location. Away from the downtown hustle and yet just a quick drive to the mall. It had 2 pools which the children loved. They did prefer the outside one. There was a wedding taking place when we arrived out in the courtyard and you could see why, the courtyard views are beautiful. If I was in the Portland area again I would definitely consider staying at the Fireside.
The only negative thing I could say is that the continental breakfast was sub-par. It didn't offer much and by 9am most of the food and coffee was gone. There is a restaurant in the hotel so maybe they keep it that way so you will have to use the restaurant. We did get breakfast one morning and it was good.

  • Stayed: July 2012, traveled with family
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1  Thank 79CanadianGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

The place could use some freshening up, but it served its purpose as we didn't use any of the facilities on site.

The room looked like it could use a refresh, but it was clean and comfortable. I would think the windows would be very drafty in the winter with a good wind. It was spacious enough for our family of five. We had two good night's sleep. The morning continental breakfast was ok. It certainly didn't hold up to the new standard of breakfasts that most like class hotels have.

I think the recent negative reviews are a bit harsh. The prices of hotels in "vacationland" during the summer produce false expectations. It was a bit pricey, but then everything in the area is.

  • Stayed: July 2012, traveled with family
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1  Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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