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“Great Place to Stay” 5 of 5 bubbles
Review of Embassy Suites by Hilton Portland Maine

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Embassy Suites by Hilton Portland Maine
Ranked #4 of 19 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Jersey City, United States
Level Contributor
5 reviews
4 hotel reviews
“Great Place to Stay”
5 of 5 bubbles Reviewed February 5, 2014

I have stayed at this hotel several times over the past year and have had a great experience every time. I would recommend this hotel if you are in the area. it is also close to downtown Portland which offers a great variety of restaurants to choose from.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eric Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, February 9, 2014
Dear Eric,
Thank you for your positive feedback and continued loyalty to our property. We truly appreciate your support and look forward to your next visit with us.

Timothy Prosser
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,285 reviews from our community

Traveler rating
    827
    324
    93
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See reviews for
516
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190
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 28, 2014

Everything in this hotel was well maintained and clean. The staff was courteous and responsive. Live entertainment during happy hour was a nice touch. Breakfast was good, omelettes were excellent. Steak dinner was really good.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank OccasionalVacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, January 29, 2014
Dear Occassional Vacationer,
We so pleased you enjoyed your stay with us. I'll pass your feedback onto Chef Sam and our omlet chef, Andrew. They are both talented craftsmen and I am sure they will appreciate your positive review. Thank you for taking the time to let us know how we are doing.

Best Wishes,

Timothy Prosser
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winterport, Maine
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

We stayed two nights for a little winter getaway. The price for the suite is excellent. The free breakfast with fruit, breads, pancakes, oatmeal, and an omelet station was outstanding. The manager's nightly reception was appreciated - enjoy a glass of wine, a beer, or mixed drink along with crackers and cheese and fruit - all free. These perks add up considering what we would have paid to go out for breakfast each day. The lobby is well decorated as are the rooms. Beds very comfy. Rooms very clean. No airport noise from jets and our room was facing the runway. Two TV's in room. Staff is friendly and helpful. Sue, at the front desk, was especially kind to us at check-in. The mall is literally minutes away and you do not have to get back on 95 to get there (front desk will show you on a map a quicker way). Everything is nearby. Perfect location. We will definitely stay here again on any Portland trips. Worth every penny.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, January 29, 2014
Dear J.M.,
Thank you so much for your wonderful endorsement. To be a "perfect hotel" is what all of us in the hospitality business strive for, and we appreciate your comment. We generally do price our suites to compete with local upscale one room units, so with the complimentary hot breakfast and nightly reception added on, they really are a great value. Come back and visit us again soon.

All the Best,

Timothy Prosser
Assisstant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway, New Hampshire
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed January 25, 2014

I live a little over an hour from Portland, so those early morning flights can be pretty brutal. Add in uncertain winter driving conditions, and spending the night before travel near the airport makes life much easier.
This was my second stay using their "Park and Fly" rate - about $200 but includes up to 7 days of parking. Since parking at the airport is $12/day, the hotel rate becomes quite reasonable.
Check in was efficient and uneventful and my suite (402) was very clean and well equipped. The even-numbered rooms are on the airport side of the hotel and I was aware of planes despite the earplugs I always wear at night. The planes didn't keep me awake but I wonder how it would be without earplugs. I think in the future, I will request an odd-numbered room just in case.
Upon my return, I called to request shuttle pick up and they brought my car around so it was warming up by the time we pulled up at the hotel. Since it was 5 degrees outside, I really appreciated the extra effort to take the chill off the car.

Room Tip: Even-numbered rooms face the airport and are a little noisier.
See more room tips
  • Stayed January 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pixiedustgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, January 29, 2014
Dear Pixiedustgirl,
Thank you. We appreciate your feedback and endorsement. We very rarely have any issues with aircraft noise, which is surprising, but a lower floor may further reduce the possibility of any noise. You are correct, the odd numbered rooms face the entrance/parking lot side. Please do mention your concern when you make your next reservation and we'll be sure to find a nice, quiet spot for you.

Besh wishes,
Timothy Prosser
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swampscott
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed January 24, 2014

If you want a family friendly hotel or a Stay vacation this is the place. My Chicago family not only loved the accommodations, but hotel staff are children and family friendly! Tolerable of even the most obnoxious children and family members. The pool and restaurant are child and Sr. citizens friendly! If you want a great stay-vacation south of Northern Maine or a meeting point for family north of Boston this is the place.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancyleah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, January 26, 2014
Dear Nancyleigh,
Thanks so much for your kind endorsement. Being at the airport, we do have a large number of business travellers but our suites really are great for families as well. We hope yours will be able to make a return trip before too long.

Best wishes,

Timothy Prosser
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bar Harbor, United States
1 review
5 of 5 bubbles Reviewed January 23, 2014

Terrific value, convenient to freeway and airport, very nice conference room, excellent food service all the way around. Rooms very clean and nice. Tip: if you use the Executive Conference Room on the 2nd floor, get rooms on that floor too, otherwise you have to go down to the lobby to use the restrooms.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, January 24, 2014
Dear Barabara,
We very pleased that everything went well for you group and appreciate your positive review. Thank you and we would love to have you stay with us again.

Best Wishes,

Timothy Prosser
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashua, United States
1 review
5 of 5 bubbles Reviewed January 22, 2014

We had a really great time this weekend. Only issue I had was the desk lamp didn't work. Room was clean and well equipped. Staff were really nice and very helpful. Room service was quick and the food was hot.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nicola P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, January 23, 2014
Dear Nicola,

We are very pleased that you enjoyed you weekend stay with us. I apologize for the issue with your lamp- it does sound like it was promptly resolved. Thank you for your kind review and we look forward to seeing you again, soon.

Best Regards,

Timothy Prosser
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland Maine

Property: Embassy Suites by Hilton Portland Maine
Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Family Hotel in Portland
#2 Green Hotel in Portland
#4 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

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