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“Great service!!!”

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Embassy Suites by Hilton Portland Maine
Ranked #3 of 21 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 9, 2014

We spent Christmas Eve night on our way home in order to be close to the airport for our a.m. flight and had a very nice stay! Room was pleasant; dinner and breakfast in the restaurant were quite good! Noisy children upstairs were quieted quickly after we called the front desk too! We left a fairly important item in the room upon departure and were thrilled when we called to find that the housekeeping staff had found and saved it. They returned it to us via USPS in excellent shape! This was definitely excellent customer service and we do so appreciate the extra effort it took!! When traveling into or out of Portland, Maine, this is a most convenient place to stay! Shuttle picked us up when we returned the rental car in the evening and took us to the plane in the a.m. with very helpful and congenial personnel! The only "downer" was a very strong chlorine smell upon entering the lobby; obviously the lovely fountain was the source of that!

  • Stayed: December 2013, traveled as a couple
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3  Thank Seemore66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 11, 2014

Dear Seemore66,

Thank you for your positive review and letting us know about the chlorine smell you noticed. That was most likely from the pool area and was something that I wasn't aware of, but will look into. We are so pleased that you enjoyed your stay and that we were able to retrieve your lost item. We hope to see you again!

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965 - 971 of 1,417 reviews

Reviewed January 8, 2014

Excellent vavue. Would recommend staying. Room was clean and comfortable. Breakfast was great. Drinks before dinner in front of the fireplace. Enjoyed our stay very much. Could see the jetport out of the window but could not hear any noise from planes.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 23, 2014

Dear Scott M.,
Thank you for taking the time to post your positive review on Tripadvisor, we really appreciate your support. Thank you for also pointing out that, while we are located right at the airport, aircraft noise is not an issue here.

Best Regards,

Timothy Prosser
Assistant General Manager

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Reviewed January 6, 2014

The wife and I wanted to get away for a winter weekend, and this place met all our criteria: Close to Portland, Free Parking, Indoor pool, Free breakfast. We were greeted very well, and I was surprised to see that the free breakfast was more than just the usual grab and go assortment (They had a made to order omelette station). In addition to the breakfast, they have a free reception in the evening for guests. Just two downsides in my opinion: 1) The dining area can get packed during breakfast (but you can take your tray up to your room) and 2) The elevators are deathly slow, and the stair don't take you down to the lobby (they go outside the hotel).

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Aamir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 10, 2014

Dear Aamir,

We are very pleased that you enjoyed your stay at our property. The hot breakfast and evening reception are definitely our two most popular complimentary services. We also appreciate your constructive criticism. Breakfasts can be very busy when we are full but we do offer addition seating in our atrium, I'm not sure if you were aware of that. There was an issue with one of our elevators in December and, you are right, the one working elevator was just not enough. I apologize for that and it has been taken care of, both elevators are now in service. Thanks so much for your feedback and we hope you are able to make a return visit, in the future.

Sincerely,

Timothy Prosser
Assistant General Manager

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Reviewed January 6, 2014

We spent two nights at this hotel with another couple to celebrate the New Year. The hotel was very clean and the staff provided excellent service. The omlets at breakfast were outstanding, prepared by Jamie, the engaging chef from Jamaica. The hotel was quite full but the common areas never seemed loud or overly crowded. Our dinner in the restaurant was well prepared with fresh ingredients. We enjoyed the gas fireplace in the main lobby...nice and cozy amd much appreciated in the frigid cold and snow that blanketed the area. The musicians and female vocalist who performed on the first night we were there were first rate. Highly recommended.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 10, 2014

Dear John H.,

We are pleased that you enjoyed your New Year's Eve stay with us. To give credit, where credit is due, our omlet chef's name is actually Andrew and you are right, he is one of our most popular, and skilled, team members. The band which you enjoyed is "The Tony Boffa Trio" and we are very lucky to have them perform here each Monday night during our complimentary Manager's Reception. Something else you commented on was the uncrowded feeling of the common areas. That is actually a planned attribute of The Embassy Suites brand- instead of a tradition hotel lobby, each Embassy has a very spacious "Atrium" with high ceilings, large windows and natural lighting and even a falling water sculpture, or fountain. We are delighted that you enjoyed these extra touches and hope you won't wait until next New Year to plan a trip back to see us!

Best Wishes in 2014,

Timothy Prosser
Assistant General Manager

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Reviewed January 4, 2014

If you don't mind sleeping next to the Portland International Jetport or being about 15 minutes from downtown Portland, this might be the place for you. The rates are great, the rooms are clean, staff wonderful....but the free hotbreakfast and evening reception complete with complimentary cocktails is what will grab you and keep you coming back!

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Martha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 10, 2014

Dear Martha,

Thanks so much for you positive comments. We succeed by striving to provide our guests with the best service in the Portland area, including the complimentry reception and hot breakfast, and try to "keep you coming back!" We invest a little extra in these services but the longterm reward is in guest loyalty. Hilton properties, and ours in particular, try to adapt to each guest's individual need and preferences, so we can provide a personal touch with each return visit. We are so pleased that you were able to experience our property and hope to see you on your next trip in Maine.

Kindest Regards,

Timothy Prosser
Assistant General Manager

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Reviewed January 3, 2014

During our stay of six days, the area experienced the extremes of weather for a winter and Holiday season in Maine. Through it all the hotel staff was cheerful and helpful. Also, the parking and entrances to the hotel were maintained in a accessible and safe condition. KUDOS. We could not have chosen a better location for our stay. Thank you.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 10, 2014

Dear Frank,

Thanks so much for taking the time to post this comment. As you well know, a winter blizzard in Maine is no laughing matter and we try to be prepared. We always strive to put our best foot forward, knowing how stressful bad weather can be on travellers. We are so pleased you enjoyed your stay and, hopefully, next time you can experience our area in the summertime!

All the best,

Timothy Prosser
Assistant General Manager

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Reviewed January 2, 2014

Wonderful hotel that offers great value for your money! The suites are designed for families and provide that extra space to allow you to relax. Great for families no matter what ages. The suite provides extra work space if you need to check in w/the office or leisure if you want to watch T.V. or talk while someone else is sleeping. We love the breakfast especially the omlette station. High School boys traveling w/their hockey team look forward to such a great breakfast before a game. We parents love it too, along w/the manager's reception in the evening. The Portland Embassy Suites has a great fireplace lobby area to relax and socialize. The fitness room/gym is also a bonus to get a squesez in a quick work out. We have had dinner there also and it was fabulous. The pizza is great if you like thin crust and the chef told us it was from a local maine company. They also offer a variety of steak and seafood that has been wonderful. Thank you and look forward to staying in Portland again.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 10, 2014

Dear Kimberly B.,

Thank you for your kinds words, it was great to have the hockey families stay with us again this year. We appreciate your continued support and loyalty, and hope to see you again next season, if not sooner!

Kind Regards,

Timothy Prosser
Assistant General Manager

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Additional Information about Embassy Suites by Hilton Portland Maine

Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Green Hotel in Portland
#4 Romantic Hotel in Portland
Price Range: $121 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

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