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“I usually avoid chain hotels, but....”

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Embassy Suites by Hilton Portland Maine
Ranked #3 of 21 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 30, 2013

....this was pretty incredible. We were stuck in Portland (thanks, United Airlines) and spent the night. Everyone was really friendly, great room, great food. We travel with a service animal, and they were totally welcoming. Excellent breakfast in the morning. Honestly, best part was that everyone we met looked and acted proud of the hotel, and their part in making it that way..

Room Tip: Every room is nice, due to the layout of the hotel.
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  • Stayed: December 2013, traveled as a couple
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Thank mainer21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Assistant General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded January 6, 2014

Dear Mainer21,

We are so pleased with your positive comments about the friendliness of our staff. Our philosophy, and that of the Hilton Family, is that happy staff members make happy guests and it is very rewarding each time we witness the success of that simple rule. Thank you for your support and we hope you will be able to visit with us again soon.

Best Regards,

Timothy Prosser
Assistant General Manager

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1,034 - 1,040 of 1,477 reviews

Reviewed December 29, 2013

Stayed here with my family in a two bedroom suite. Roomy, clean suite definitely the way to go if you are traveling with 6 people. We all totally enjoyed the evening reception free drinks. Will be staying with them again!

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Lonepalm999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded December 30, 2013

Dear LonePalm999,

Thank you for your wonderful review from your recent stay. I agree that with 6 people the 2 bedroom/ 2 bath suite is the way to go! I'm so pleased to hear that you enjoyed your stay with us and look forward to seeing you back soon in the New Year!

Best Regards,

Stacy O'Reilly
General Manager

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Reviewed December 28, 2013

We stay here a lot and have never been disappointed. Staff is always accommodating and helpful Breakfast is very good. Evening reception also good. Rum punch was top notch. Our GPS never finds it though. We have to punch in actual address.

  • Stayed: December 2013, traveled with family
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Thank OriginalShoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded December 30, 2013

Dear OriginalShoon,

Thank you for your continued loyalty to our hotel- we love seeing the same guests back again! I'm so glad to hear that the staff was friendly and you enjoyed the included full breakfast and evening reception.

We'll look forward to your next visit with us soon. Wishing you and your family a Happy New Year!

Best Regards,

Stacy O'Reilly
General Manager

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Reviewed December 26, 2013

I went on name. I've stayed at this chain a number of times and had been pleasantly surprised. This hotel (especially the suite) seemed outdated, bathroom small and the room layout inconvenient. The breakfast was the best part of the stay. At checkout, staff didn't ask how the stay was.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank CarolinaGirlNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded December 30, 2013

Dear CarolinaGirlNH,

Thank you for taking the time to share your review of our hotel on TripAdvisor. I was sorry to hear that you did not care for your suite size or decor but do appreciate your nice comments on the included breakfast. Feedback from our guests is crucial in order to make improvements where we can.

I hope you will still consider Hilton Hotels when you travel and appreciate your feedback.

All the best,

Stacy O'Reilly
General Manager

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A TripAdvisor Member
Scarborough, Maine 04074
25
Reviewed December 26, 2013

We stayed at this Embassy Suites just before Christmas! It was a wonderful experience. Extremely attentive staff. Beautiful room and very quiet with being right next to the airport! Our evening meal was a wonderful experience, very talented chef! He has been there a long time. We don't generally eat a "hotel" restaurants but this experience is wonderful!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded December 30, 2013

Dear TripAdvisor Member,

Thank you so much for your wonderful comments and review from your recent stay with us! I really love to hear that folks have great experiences while staying with us, that is what we strive for everyday. I've passed along your compliments to the Executive Chef- we love to exceed the typical expectations for "hotel" restaurants.

We look forward to being your hosts on your next trip to Portland.

All the best,

Stacy O'Reilly
General Manager

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Reviewed December 25, 2013

Right next to the airport with a friendly and helpful staff. Call and they will send the van right over to pick you up and get you anything you need during your stay. I have stayed at this hotel a few times and the staff has always been great.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Embassy Suites Hotels
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded December 30, 2013

Dear Mark H.,

Thank you for taking the time to review our hotel on TripAdvisor- we really appreciate your 5 star rating! With our 24 hour airport shuttle service we have many guests who use this service while staying with us. I'm so pleased to hear that you have always had good experiences with the staff and we look forward to seeing you again soon!

Best Regards,

Stacy O'Reilly
General Manager

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Reviewed December 24, 2013

Every Thanksgiving I reserve a room for my son and his family. The two room suite works very well for a family of four. With free pickup from the airport and breakfast included it makes their stay convenient for everyone. The staff is always pleasant and helpful and the hotel is very clean and well maintained. There is also an indoor pool, which ant family would enjoy.

  • Stayed: November 2013, traveled with family
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Thank nmfMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded December 30, 2013

Dear nmfMaine,

Thank you for your wonderful review from your stay last month with us. We really appreciate that your son and his family stay with us every Thanksgiving. I'm glad to hear that the location and included amenities are helpful and convenient for everyone.

We'll look forward to seeing you all back next year!

Best Regards,

Stacy O'Reilly
General Manager

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Additional Information about Embassy Suites by Hilton Portland Maine

Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Green Hotel in Portland
#4 Romantic Hotel in Portland
Price Range: $110 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

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