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“Spotless and very friendly”

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Embassy Suites by Hilton Portland Maine
Ranked #3 of 19 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
University Heights, Ohio
Level 4 Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Spotless and very friendly”
Reviewed October 15, 2013

We have stayed here many times and have never been disappointed. Rooms are always spotless and quiet..Amenities are very nice as well. The hotel has a manager's reception each evening which is lovely-wine and beer are served, as well as snacks. Get there on time as parents often let unruly children savage everything, which brings down the experience. Although located very near the airport-the rooms are actually quiet.

Room Tip: This is a family oriented place so if you want peace and quiet (no kids screaming and running up and...
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Green Features: I am all for the green policy, and they will change the sheets every day if you wish.
  • Stayed September 2013, traveled as a couple
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Helpful?
Thank heather1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this review, October 17, 2013
Dear Heather1217,

I just responded to your review from our restaurant and want to thank you again for your feedback on your hotel portion of your stay! We have many repeat guests and we appreciate your continued loyalty to our hotel. I'm glad to hear you enjoy the evening reception and am sorry to hear that younger children disrupted your experience. I will work with my team to see how we can improve this area.

I hope we have a chance to meet in person on your next trip to Portland. I'll look forward to seeing you soon!

All the best,

Stacy O'Reilly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,353 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
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English first
A TripAdvisor Member
Reviewed October 15, 2013

Staff was nice, however not efficient or above resourceful. Room was okay and not clean. Seemed to be lacking service. Would stay Embassy Suites, have usually not had a problem. Not liking this survey wants me to just write to meet 200 characters....unnecessary!

  • Stayed October 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this review, October 17, 2013
Dear tripadvisor member,

Thank you for your feedback on your recent stay with us. I'm sorry to hear that we did not provide you with the service you expected. I know we had reached out to you from the Embassy Suites survey you submitted with this review for personal attention to your comments. Our team really strives to provide the best service and experience possible and I'm sorry that we fell short in your case.
I hope you will give us another opportunity to show you what we can do. If there is anything I can do to assist you- please contact me directly at 207-482-4360 or stacy.oreilly@hilton.com.

Best Regards,

Stacy O'Reilly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goodwins Mills, Maine, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 14, 2013

We recently stayed here for a Bachorlette Party, in a two bathroom two bedroom suite. There was a bit of a mix up in the room type but the manager quickly addressed the problem and made up for the inconvenience. All of the workers were great, free cocktail hour was perfect, and breakfast was better than a restaurant!! We are looking for excuses to stay again!! Everything was awesome!

Room Tip: The airport view had huge windows with beautiful night views of the airport and lovely sunrise in th...
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  • Stayed October 2013, traveled with friends
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Helpful?
Thank Nicole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, October 20, 2013
Dear Nicole R,
Thank you for your recent review of your stay with us here at the Embassy Suites in Portland, Maine. I am glad that you were able to enjoy all of our wonderful amenities with your friends. We look forward to you staying with us again in the future!
Best regards,
April Rossignol
Assistant General Manager
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Portland, United States
2 reviews
Reviewed October 14, 2013

The hotel is situated on the airport grounds yet it takes no time to get to downtown Portland. The staff is incredibly friendly, facilities are clean and cozy and the breakfast is wonderful! My wife and I enjoyed our stay and highly recommend this property.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, October 20, 2013
Dear Jason K,
Thank you kindly for the excellent review! We are pleased to read how much you enjoyed our hotel, we strive to have high standards of cleanliness & guest service. I am glad you enjoyed them both. We look forward to your return.
Kind regards,
April Rossignol
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chadds Ford, PA
Level 4 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 13, 2013

Although a little bit off the main area of town, we saw that as an advantage! Quiet stay, near the airport which may be attractive to some. We enjoyed the happy hour with free drinks and snacks. The breakfast was one of the best we have had mainly due to the custom waffles! The hotel was very comfortable, nice lobby area, and a great staff. Highly recommend!

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank ChaddsFord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, October 15, 2013
Dear ChaddsFord,
Thank you kindly for your glowing review of us here at the Embassy Suites in Portland, Maine. We are pleased to read how much you enjoyed your stay, including our complimentary breakfast and our Evening reception. It certainly makes for a pleasant get away. It is also noteable how quiet our property is, even being located next to an airport. We hope that you are able to join us again in the future.
Kindest regards,
April Rossignol
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Level 6 Contributor
103 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 13, 2013

This is a great hotel located at the airport. It is a smaller scale Embassy Suites, so only on a few floors. It has a similar layout to a Homewood, rather like a lodge. I prefer this as it has a more personal atmosphere, but with all the benefits of an Embassy Suites - evening reception (serves alcohol) and breakfast. Even though this is an airport location the car parking is free. We had a great relaxing evening in the bar and great breakfast before exploring more of New England.

  • Stayed November 2012, traveled with family
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Helpful?
Thank bigstays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, October 15, 2013
Dear bigstays,
Thank you so much for your wonderful feedback! We are so pleased to read about how much you enjoyed our property. We are a bit unique for an Embassy Suites, but as you mentioned, it really gives us a more personal atmosphere. I am glad that you were able to enjoy many of our complimentary amenities, including our Evening reception, cooked to order breakfast and parking. We hope that you can do so again in the near future.
Best Regards,
April Rossignol
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sebastian, United States
2 reviews
Reviewed October 11, 2013

Great stay!! Great breakfast with Andrew's omelets. Perfect location easy in and out to the interstate to visit the shoreline and lighthouses. Expect smaller suite compare to FL suites. It was nice to seat and relax to watch the ball game in front of the fireplace.

  • Stayed October 2013, traveled with friends
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marianela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, Manager at Embassy Suites by Hilton Portland Maine, responded to this review, October 15, 2013
Dear Marianela C,
Thank you for your review of us here at the Embassy Suites in Portland, Maine. We are pleased to read that you enjoyed Andrew's omelettes. His omelettes are certainly one of the highlights of our complimentary breakfast! We hope that when you travel to Maine, you can stay with us again and enjoy our convenient location!
Best Regards,
April Rossignol
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland Maine

Property: Embassy Suites by Hilton Portland Maine
Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Green Hotel in Portland
#4 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

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