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Courtyard Portland Downtown/Waterfront
Ranked #4 of 21 Hotels in Portland
Certificate of Excellence
Reviewed August 17, 2014 via mobile

Nice rooms and easy walk into town. Hotel has a free shuttle & will take you where you need to go in the event of bad weather. Nice perk. All staff were friendly & helpful & rooms are clean & spacious. Staying here was a good choice.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron M, General Manager at Courtyard Portland Downtown/Waterfront, responded to this reviewResponded September 23, 2014

Thank you very much for taking the time to review our hotel. I am very excited that you had a great time while you were here. We feel like we have a great location for our guests as well, close enough to the shops and restaurants in the "Old Port" but far enough away that you don't have to hear it when you are trying to sleep. I hope to see you again in the future.

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386 - 392 of 420 reviews

Reviewed August 12, 2014

Newcomers to Portland should be aware that the hotel is quite a ways from the water and that views are quite obstructed by business and industry. The main road that runs in front of the hotel is busy and filled with trucks and other commercial traffic.

The hotel itself is quite nice and new and the staff is excellent. The rooms are well designed, except for the AC, which runs either full blast or off. I set my room at 75 and still received bone-chilling gusts while the unit was running.

Finally, the location is at the very end of the shopping and restaurant district. Next door is a lumberyard.

Stayed: August 2014, traveled on business
7  Thank Duncan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron M, General Manager at Courtyard Portland Downtown/Waterfront, responded to this reviewResponded September 23, 2014

Thank you for taking the time to write a response, I am pleased you enjoyed your stay, I am sorry about the AC in the room, it is definitely something that we are continuously working on, and i hope that the next time you come and stay with us we will have your room perfect for you!

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Reviewed August 11, 2014 via mobile

Everything was perfect. Staff was soooo accommodating. Let us check in at 11 am!!!! Room and common spaces all lovely. Only one problem - valet is soooo slow. Everything else is 200% perfect. Breakfast bar offers plentiful food. Great business center.

Stayed: August 2014
Thank KatMom419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron M, General Manager at Courtyard Portland Downtown/Waterfront, responded to this reviewResponded September 23, 2014

Thank you very much for taking the time to review us, very excited that you enjoyed yourself while you were here. Just for an update, we believe that we have solved the opportunity with the speed of service in the valet department, but admittedly it is something that we are continuously striving to do better on. Thank you again for the feedback and we hope that when you come back and stay with us you can see where we are improving!

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Reviewed August 10, 2014

The hotel was very clean and the staff was fantastic. The over night valet Kyle Schumacher went out of the way to be sure I was able to get my belongings in my car they easy to obtain. He was approachable and accommodating. I appreciate the kind if costumer service that Kyle offered. The receptionist Meg was wonderful as well. Thank you!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Timcavanagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron M, General Manager at Courtyard Portland Downtown/Waterfront, responded to this reviewResponded September 23, 2014

Thank you very much for taking the time out to review us, I am so excited to hear about your stay here at the hotel. It's great when we are able to make a big enough impact that you remember names, we truly have a great team here, and thankful to know you had a chance to get to know them. Thank you again and we look forward to seeing you again in the future.

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Reviewed August 7, 2014

This is a new and stylish hotel. Our room was big, well furnished, and very clean. When we first arrived, the AC was not working and someone came up immediately to fix it. The next day we were told there would be no water in the afternoon because of some emergency repairs. That night the AC did not work again, but it was late by the time we got in and I thought we would survive the night...it was pretty uncomfortable though. The staff at the desk were very friendly and helpful. There was a van available for taking us around town as needed. (My Mom wasn't able to walk very far, so this was very helpful.) I was expecting a beautiful view of the harbor, but there wasn't much to see from our room. I liked the hotel and expect things will improve as this is a very new hotel. We were given a nice discount from the hotel for the problems we did have and everyone was apologetic, so that was nice.

Room Tip: Higher floors. I did like seeing the harbor view room, but honestly there was not much to see given...
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  • Stayed: August 2014, traveled with family
    • Value
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Thank 2013Chloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron M, General Manager at Courtyard Portland Downtown/Waterfront, responded to this reviewResponded September 23, 2014

Thank you for taking time to write a review of our hotel, we are very pleased with the way the hotel turned out. I appreciate the feedback that you gave and I am very sorry that we were unable to get the AC to properly function for you. I am pleased to hear that you had the opportunity to utilize the complimentary shuttle, there are so many great things to see and do in Portland, and having a ride to places hits the spot. We hope to see you back here in the future.

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Reviewed August 5, 2014

Thanks to the staff at the Courtyard for making our stay memorable. The front desk staff were great when it came to making recommendations and the room was very comfortable and clean. Our overall stay was great and I would highly recommend this hotel to anyone visiting the Portland Maine waterfront area!
This property has everything you are looking for: new property, café with food and drink options, great staff, valet, comfortable area in the lobby to hang out and visit.

Room Tip: Request a room with a waterfront view! Beautiful!
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  • Stayed: August 2014, traveled with friends
    • Value
    • Sleep Quality
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1  Thank Lei C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron M, General Manager at Courtyard Portland Downtown/Waterfront, responded to this reviewResponded September 23, 2014

Thank you for taking the time to write a review, we are always very pleased to hear about people having a great time at our hotel and in our wonderful city. We can't wait for you to come back and stay with us again in the future.

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Reviewed August 4, 2014 via mobile

This property was in the perfect location to explore Portland. The rooms were immaculate and nicely decorated.We had a wonderful time staying at this hotel. The purpose of this review is to acknowledge the staff who went out of their way to make our vacation memorable. Meg at the front desk was friendly, welcoming and efficient. Nate Rossignol the valet, was one of the most professional valet we have ever encountered. He offered us an inside look on Portland and all there is to see and do. We will certainly be back next year.

Stayed: August 2014
Thank Rachel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron M, General Manager at Courtyard Portland Downtown/Waterfront, responded to this reviewResponded September 23, 2014

Thank you very much for taking the time to write a review! We are very excited about the team that we have here at the Courtyard, and continue to improve everyday. We are always happy to learn about great stays, please come back and see us again in the future.

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Additional Information about Courtyard Portland Downtown/Waterfront

Address: 321 Commercial St, Portland, ME 04101-4624
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 21 Hotels in Portland
Price Range: $116 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Portland Downtown/Waterfront 3*
Number of rooms: 132
Reservation Options:
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Courtyard Portland Downtown/Waterfront Maine

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