We stopped in mid-afternoon and were warmly welcomed by the young lady at the counter. We were even acknowledged by the chef/grill person. The young lady was very patient explaining everything to us and even offering a taste of one of the sauces before ordering. I ordered chicken and my wife had a burger. We thought they were very good, certainly better than most places, but perhaps not the absolute best. As some other reviewers said, it was a little expensive. The regular fries were good and seemed freshly cut (as advertised), and the sweet potato fries were very tasty, some of the best we've had. I noticed that adding extras on the sandwiches cost even more money, so be aware of this fact when ordering. We would probably return again.