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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 19 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
New Bedford, United States
1 review
“ME getaway”
Reviewed February 20, 2014

ask for the water-view rooms... its beautiful... walkable to most of the places ion downtown... right off the highway... close to Freeport... excellent for couples for a weekend getaway... make sure you make reservations to the restaurants in the area.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kanhai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, March 5, 2014
Dear Kanhai S,

Thank you for posting a review on line! We are pleased to read that you recommend us to others, we work hard to provide a comfortable, friendly and clean atmosphere for our guests. Please come see us again when you are back in Portland, Maine!

Best regards,

April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,380 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
North Yarmouth, United States
1 review
Reviewed February 17, 2014

I needed to spend time training co-workers who were in from Europe & Hong Kong and a snow storm cloed our office. The hotel was able to find me a room so I could spend the night and finish the training before my co-workers flew back home the next day. We worked in the bar area and in a very nicely appointed lobby/internet area. We had a lot of fun and got a lot done - it was a great experience.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Arlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, February 20, 2014
Dear Arlene S,

Thank you for posting a review on line! I am so pleased to read that admist the storm we were able to accommodate you and your staff and that you were able to be productive and enjoy yourselves! We look forward to seeing you againt he next time you travel to Portland, Maine!

Best regards,

April Rossignol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 17, 2014

We stayed here for the holidays a year ago and returned last week for our anniversary. The location is so ideal we've already made reservations for Restaurant Week. You can't beat the location if you want to spend time in the Old Port. The staff never fails to be professional and friendly and helpful.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank asjmom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, February 20, 2014
Dear Trip Advisor User,

Thank you for the wonderful review. We are thrilled to read that we are your go to location in the city, especially for all of your special occasions. We are proud of the atmosphere we help create, along with out clean rooms and convenient location. We look forward to seeing you for Restaurant Week!

Best regards,

April Rossignol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Falmouth, United States
1 review
Reviewed February 15, 2014

I have stayed at this hotel many times. The location is perfect and right next to my favorite restaurant, Fore Street and my favorite bakery, The Standard Baking Company. The staff is always very helpful, rooms clean, large, and comfortable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, February 20, 2014
Dear Judith K,

Thank you for posting your review of us online! We are thrilled to read that you enjoy our friendly staff, convenient location and clean spacious rooms. We look forward to your next visit with us here at the Hilton Garden Inn, Downtown Waterfront!

Best regards,

April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Massachusetts
Level Contributor
162 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 11, 2014

My wife and I have stayed at this HGI probably 10 times over the last 5 years. We keep coming back because they always treat us great! The rooms are spacious, the location is perfect and the staff are friendly and helpful. I particularly appreciate the guys who run the parking operation, especially in the winter - I was shocked on this visit when one of the guys recognized that my VW was a diesel and needed a special 'protocol' for starting. Great attention to detail.

We have made some wonderful memories in Portland and will continue to spend time enjoying the restaurants and music scene regularly - and, of course, always staying at this hotel.

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, February 12, 2014
Dear Michael H,

Thank you so much for your positive feedback and your kind words. We are so pleased to learn that you frequent our hotel! We are glad you enjoy our spacious clean rooms, friendly staff and convenient location. Valet parking is a great amenity and I love to read how attentive you found the valets, they do a great job! We look forward to seeing you again soon!

Best regards,

April Rossignol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 3, 2014

We chose this hotel based on the location. We were happy with the fact that the location was as described and allowed for easy walking to most things we wanted to do. The staff was nice and helpful although the cleaning/housekeeping crew were a bit limited in knowledge. We had asked for feather free pillows four times before the guy actually got it right! The front desk made up for all of the confusion with a breakfast voucher for us. The room was large but the decor was bland and unremarkable. Everything seemed clean enough and the sleeping quality was good. The pool was very tiny but the hot tub was nice and quiet for us to enjoy. Overall, we would stay here again if ever in Portland but with that being said, I highly doubt we will ever be there again as there really just is not much to do in that tiny city. One more note in general about Maine in the summer - all of the hotels are very pricy for what you actually get so do not be surprised to pay around $300/night for this place in high season!

Room Tip: I would not face the main street if I could avoid it. The view really isnt that great there anyway.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank cindylou75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, February 4, 2014
Dear mirabella626 ,

Thank you for the detailed review that you posted on line. We are pleased to read that overall you enjoyed your stay with us, but are disappointed that you will not likely be back to Portland, Maine! As a team, we are very passionate about this city, and would be happy to recommend some fun activites and sight seeing should you decide to join us again.

Best regards,

April Rossignol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, CA
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 2, 2014

We stayed here two nights in mid December 2013 and it was great. It was very cold and snowing outside but once we arrived, we didn't have to drive anywhere. This location is right by shops, bakeries, resteraunts and the harbor- even with snow and icy conditions. The restaurant in the hotel serves excellent food and the bartender served us our dinner in the cozy bar, in front of an inviting fireplace. The room was spacious. The linens were good quality and pristine. The service was excellent. We will stay here again when we visit this area.

Room Tip: We asked for a quiet room and got one
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank piggyinthemiddle1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, February 4, 2014
Dear Trip Advisor member,

Thank you for posting such a lovely review. We are pleased to note that you enjoyed your stay with us here. We are glad you enjoyed our convenient location, spacious clean rooms, and the friendliness of our staff. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination when you are in Portland, Maine again!

Best regards,

April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Property: Hilton Garden Inn Portland Downtown Waterfront
Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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