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“Great option on the waterfront”

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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 21 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 6, 2014

Highly recommend this location and hotel - staff was very friendly and helpful. I was fortunate to have a view of the harbour/waterfront and was able to watch the sunset/sunrise. The bar was warm and cozy on a cold winter night, good for before and after dinner. Breakfast the next morning was a good value and even though a "buffet", there were lots of healthy options.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded January 11, 2014

Dear Laura F,

Thank you for posting your review on line! We are pleased and gratified to read that we exceeded your expectations during your stay. We are glad you enjoyed a 5 star view from your room and our delicious healthy breakfast buffet. We look forward to the Hilton Garden Inn being your destination the next time you are in Portland, Maine!

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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997 - 1,003 of 1,528 reviews

Reviewed January 5, 2014

We really liked this place. We were thrilled with our waterview room. The view even made my teenager say WOW. The room was updated, had a couch, desk, small microwave and refrigerator. The lobby area had a serving table with coffee, tea and hot chocolate. The lobby also had a pantry with not only drinks and snacks but also frozen dinner meals. It was very comfortable and relaxing. So you know: the free airport shuttle does not operate 24 hours – ask the front desk about airport arrangements. Also, my husband and son used the lobby restroom and while inside they were asked for extra change by a panhandler. My husband told the front desk.

  • Stayed: December 2013, traveled with family
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Thank 34678Love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded January 6, 2014

Dear 34678Love2travel,

Thank you for the detailed review that you provided in regards to your recent stay with us. We are pleased to read that you enjoyed your overall stay. Our view is fantastic, and we aim to make our accommodations as comfortable as possible. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination the next time you are in Portland, Maine.

Best regards,

April Rossignol
General Manager

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Reviewed January 4, 2014

I will be writing a detailed feedback to the manager-----the total TEAM at the Portland Downtown Hilton Garden Inn were amazing: waiting in line early Christmas Eve morning(in the COLD)to get us 18 special morning muffins from the Standard Bakery, fixing our flat tire (security noticed during the night and it was changed before we even called for the car, showing my husband how to work the bagel toaster(!), and finding and keeping my special self-brought pillow that I left behind (that my son later picked up from the front desk)--- all were so wanting to be of service---- and so many staff commented that they try to keep in close communication---so that they know what's going on, even if they didn't have a direct role. They made our Christmas a SUCCESS

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Peter C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded January 6, 2014

Dear Peter C M,

Thank you for your lovely words. I am so very pleased to read that we went above and beyond during your stay. Our aim is to always exceed your expectations, and I am pleased to read that we hit the mark during your stay. We look forward to seeing you again real soon!

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014 via mobile

This was our first time visiting Maine. Check-in was smooth; valet parking was nice; room very clean.
The hotel's restaurant, The American Grill, was nice however $$$.
We are planning on returning to Portland during the summer months and we will stay here.

Stayed: January 2014, traveled as a couple
Thank Geocacher48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded January 4, 2014

Dear Geocacher48,

Thank you for posting a review! It was a pleasure to read that we exceeded your expectations and we are thrilled to learn that you will join us again soon. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination when you are back in Portland, Maine.

Warm regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Couldn't have been more impressed and pleased with the overall experience at this Portland Me Hilton. Outstanding in all ways. Breakfast options were excellent and high quality. Staff at main desk extremely helpful as was valet parking attendants. In house bar and bar menu were top notch with friendly personnel at all times.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded January 4, 2014

Dear Robert L,

Thank you for posting a review! We are pleased and gratified to read that you we exceeded your expectations in so many areas during your stay. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination the next time you are in Portland, Maine!

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

We wanted to get away for the weekend and decided to go into Old Port for the night. We chose this hotel for the location and were quite pleased with the rooms and the view. We will definitely go back again.

  • Stayed: December 2013, traveled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded January 6, 2014

Dear Michael M,

Thank you for the review of your recent stay with us here at the Hilton Garden Inn Downtown! We are pleased to read that you enjoyed our accommodations and we look forward to having you stay with us again!

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

This is our second stay at this location. This hotel is attractive to us for a couple of reasons: It is dog friendly (we bring our golden retriever) and the location is very convenient to everything in Old Port.

We arrived early and knew that checking in early might not be possible, but a member of the front desk staff stated that the room would be ready 'within the hour' and took my cell number and stated that he would call me. He did not so we walked back to the hotel and waited over 2 1/2 hours in the hotel lobby with our dog. If we had known then what we know now, we would have taken our car from the valet and taken a drive up the coast instead of waiting for that long. Meagan at the front desk was very apologetic (she was not the front desk staff who told us the room would be ready 'within the hour') and offered some complimentary items to us. (Thank you, Meagan for being so kind.)

We had room 303 which is on the back side of the hotel and had an adjoining room door to room 301. We heard every sound from the TV/guests in the next room and had a tough time sleeping through the night. Furthermore, it seemed that the housekeeping staff created a 'staging area' outside our room door both mornings to assign tasks, chit chat and of course, clean the rooms. Again with the noise. I was clearly disappointed after having such a great experience last visit (September 2013).

Having said that however, all of the staff were very kind to our dog and otherwise very friendly. I would not discourage anyone from choosing this hotel, but be warned that the adjoining room doors do not keep out much of the TV and conversational noise between rooms and housekeeping staff do not have much of an 'inside voice'.

Next time we travel to Portland, we'll try another hotel.

Room Tip: If you are a light sleeper ask for a non-adjoining room.
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  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded January 2, 2014

Dear Laura K,

Thank you for taking the time to write such a detailed review of your stay. I regret the probelms that you encountered while checking in, and the issues that you had with sleep quality. I will be sure to follow up on both accounts. I value your patronage, and would love for you to be able to join us again, I can certainly make sure we put you in a room that greater suits your needs. When you consider traveling to Portland, Maine again, please contact me directly at 207-780-0780 or email me at april.rossignol@hilton.com. I look forward to assisting you personally with reservations.

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: $120 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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