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“Great Location”

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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Bermuda
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Location”
Reviewed December 12, 2013

Have stayed here a second time within 2 months. Staff are friendly, good service. Rooms are clean and spacious. Location is ideal being close to some great restaurants and shops with some great staff.

Room Tip: Corner room is bigger and brighter.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BermudaCoelho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, December 15, 2013
Dear BermudaCoelho,

Thank you for your continued patronage! We are so pleased to read about your excellent stay and hope that we can reach that mark again during your next visit. Safe travels!

Best regards,
Aprl Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (272)
Date | Rating
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English first
Delran, United States
1 review
Reviewed December 11, 2013

Very nice hotel, good services, and staff that are looking to assist as needed. The hotel is within walking distance (even on cold days) to several good restaurants, pubs, and bars. The area was a buzz with activity and you are safe walking out and about into the late evening hours. Rooms are well kept, quiet, and have mini fridges to keep your favorite beverages cool or cold. Overnight parking was a breeze with the valet service and the valet team was quick, reliable, and helpful with directions for out of towners.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christopher Dan... I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, December 15, 2013
Dear Christopher Dan,

Thank you for the positive feedback! We are pleased and gratifued that you found our valets so helpful and that you enjoyed you overall stay. We hope that you are able to join us again in the future!

Best regards,
April Rossignol
General Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ellsworth, United States
1 review
Reviewed December 11, 2013

The hotel was extremely nice. The rooms were very spacious and very clean. The front desk personnel were friendly and helpful. The location was perfect to walk around the Old Port for some shopping and pubbing!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dianne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, December 14, 2013
Dear Dianne H,

Thank you for the excellent review of our hotel! We are pleased and gratified to read that we hit the mark in all areas during your stay and appreciate the recommendation. We hope to see you gain the next time you are in the area.

Best regards,
April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed December 9, 2013

We enjoyed the Casco Bay activity view from our room. Hotel is well maintained and updated. Rugs are clean. There was a hot beverage bar in the lobby which was a wonderful treat after our morning walk around downtown Portland, Commercial Street and the Old Port. It's close to restaurants and many shops and walking distance to Merrill Auditorium. The perfect location! Valet parking was a wonderful convenience..

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, December 14, 2013
Dear Jean B,

Thank you for the glowing detailed review of our hotel. We are so pleased you enjoyed our complimentary Starbucks coffee and the lovely view from your room. We are excited about our convenient location and are glad you are as well. Come see us again soon!

Best regards,
April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trenton, NJ, United States
1 review
Reviewed December 9, 2013

Great location whether for business or pleasure, this Hilton Garden Inn is within walking distance of the best restaurants, shops and scenic charm of Portland's historic Old Port. The staff is always courteous and professional.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Don P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, December 14, 2013
Dear Don P,

Thank you for the excellent review of our hotel! We are glad you enjoy the convenience and beauty of our locaton and that you find our staff so professional and courteous. We are pleased that you chose to stay with us and hope that you can join us again!

Best regards,
April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NH
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 6, 2013

We stayed here for the weekend of of our daughter's wedding in the Old Port. After visiting area hotels a year in advance and being familiar with the Hilton reputation, we found this location ideal and due to the extreme courtesy and helpfulness of the front desk staff , decided to book our reservation at that time. Everything was in order and went smoothly at the time of our stay and the Front Desk Mgr. Kevin, was particularly gracious. He arranged for late checkins and kept us updated about the arrival of family and friends. We had a lovely room (well appointed, clean and spacious) facing the harbor; the brunch offered a nice assortment and was delicious; the valet attendants were very helpful while loading and unloading our vehicle. Time did not allow for pool usage, but it looked very nice. We enjoyed a lovely carefree weekend which enhanced such a special time, but look forward to returning another time!

Room Tip: Our room was on the 5th floor and on the corner of Franklin St and Commercial St; high enough to off...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, December 13, 2013
Dear Missy47,

Thank you for the excellent review of your recent stay with us. We are pleased and gratified to read that our staff was so courteous and that your accomodations were top notch. We hope very much that you can stay with us again the next time you are in Portland, Maine.

Best regards,
April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okemos, United States
1 review
Reviewed December 6, 2013

Great downtown location. Ten minute walking distance to no fewer than 30 restaurants, bars, cafe's. Rooms are typical of those for HGIs, but the reception area is wonderful. Valet parking is worth the cost, as there is very little street parking in the immediate vicinity. Staff are very friendly and receptive. I've stayed here twice. Rooms on the street/waterfront side can be a problem for light sleepers, as the street is audible, but not loud. Rooms facing the back are dead silent, but it is at the expense of your view (the parking garage). I also highly recommend RiRa right across the street for a nice Irish Pub experience, and the Standard Baking Company right next door for coffee and pastries in the morning.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, December 13, 2013
Dear Stephan C,

Thank you so much for your detailed review of your stay with us! We are so pleased you joined us again, and enjoyed your stay so much. We have an excellent location and always aim to give our guests a high level of service. Glad we made that mark. We look forward to seeing you again!

Best regards,
April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Property: Hilton Garden Inn Portland Downtown Waterfront
Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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