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“Brilliant hotel, great facilities & fab location”

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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 21 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 28, 2013

We really enjoyed our stay at this hotel, all the staff were very helpful throughout our visit. The room & bathroom were very clean and well appointed. The view from the 6th floor over the harbour was beautiful, and watching the street scene was fun. The location was excellent, everything was an easy stroll away. We enjoyed using the pool and the complimentary drinks & cookies were great too. Wifi, free printing & shuttle to the airport just added to the comfort of our stay. Great croissants from the bakery next door. We were sorry to leave and would like to come back soon & do it all again.

Room Tip: 6th floor harbour view room if you can.
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  • Stayed: July 2013, traveled with family
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Thank Suzie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded July 30, 2013

We can't wait for you to return as well! It is great to hear you used, and enjoyed, all the services the hotel offers. - Kevin Walker, GM

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1,106 - 1,112 of 1,528 reviews

Reviewed July 26, 2013

If you want to be in the heart of the Old Port and stay in a clean, modern mid-priced hotel. This is a good one. It is steps from Fore Street which is one of the finest restaurants in Portland. It is also in the heart of the Old Port shops.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded July 30, 2013

We are glad to hear you enjoyed your stay in "the Old Port"! Thank you for taking the time out of your day to fill out a Trip Advisor review, as well. - Kevin Walker, GM

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Reviewed July 22, 2013

Warm and friendly folks working at this HGI. Room was clean and comfortable. It's in a prime location for the portside tourist scene and it's very easy to access the Interstate when you are ready to go. The breakfast buffet is very complete. The WiFi doesn't always work.

  • Stayed: July 2013, traveled as a couple
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1  Thank GayleVStultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded July 25, 2013

Thank you very much for your kind words. I have shared your positive comments with our staff in our daily meeting and they were all very excited to see your review. I am sorry to hear that you had some troubles with our wi-fi. Please let me know when you are in town again and we can take a look at the settings you have. - Kevin Walker, GM

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Reviewed July 21, 2013

You cannot get a better location in Portland. It is right across the street from the ferry terminal. Restaurants and shops are all around the hotel. The hotel itself was quite nice. The breakfast option of having either cold or hot buffet was very useful. You paid for what kind of food you wanted.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Darlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded July 25, 2013

We're very happy that our downtown location worked so well for you. We hope to see you again soon! - Kevin Walker, GM

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Reviewed July 20, 2013

I did not choose this hotel as I was in Portland for business. I do not frequently stay at Hilton hotels but this experience has changed my mind. At the front desk, Aaron and Beau checked me in with ease, made sure that I had a great room with a view, and extended my stay when I realized that my work would take several additional days. These two employees should be commended for their professionalism, and I predict that management will be eyeing to keep them with Hilton as any other hotel would be very fortunate to have them. The room was superb, comfortable and with a view of the harbor (ask for a high floor at the front of the building). The lobby is comfortable enough to relax and also to have a business meeting one-on-one if necessary. The pool was a nice surprise: a small one in which you can do laps (it was clean and seemed rarely used when I was there). Good but small gym. Breakfast was always fresh and served with a smile. The location on the waterfront cannot be beat. Aaron and Beau also recommended a seven mile run which starts just outside the hotel and hugs the harbor; the running/bike path is obviously well known by locals and tourists alike as there was always activity on it. As you are on Commercial Street in this hotel, all of the city is right there, so you have your choice of coffee shops, restaurants, venues for live music, etc. I am now a Portland fan and will stay here again, probably later in the year. No need to look for other hotels in Portland, book here (if they are not sold out, which regularly happens).

Room Tip: Ask for a room facing the harbor on the 6th or 5th floor
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  • Stayed: July 2013, traveled on business
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2  Thank Bacchus711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded July 25, 2013

During this busy time of year, it just makes our day to read reviews like this! Thank you so much for taking the time out of your day to write this remarkable review! - Kevin Walker, GM

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Reviewed July 12, 2013

This hotel is located in the best part of town, right where all the action is. The most important thing that I look at in a hotel is cleanleness. I do not deal well with bugs, dirt and mold. Our room was very clean. The bed linens were white instead of dark prints, which is importanr to me because it is easy to tell how clean the linens are when they are white. No dirt, bugs, grime or mold anywhere. Very clean. The front desk staff were very accomidating. They worked super hard to get me a reservation at a local restaurant. When they couldn't, they made a reservation for us at a comperable restaurant. The woman running the bar was great. Very friendly. This would be my first choice when visiting Portland.

  • Stayed: July 2013, traveled as a couple
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1  Thank Able B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded July 18, 2013

I will be sure to share your comments with the staff. We appreciate your business and hope to see you again soon! - Kevin Walker, GM

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Reviewed July 9, 2013

Since we arrived staff was very friendly and helpful. Kudos to the valet guys, they even gave us popcorn when we left for our long drive to Boston. We had a wonderful stay while vacationing after the Memorial Weekend with our two kids. The hotel staff was friendly and accommodating. The hotel is very close to restaurants and stores. One of the best restaurants in Portland is next to the hotel. There is also a very nice bakery. Kid friendly. The room has a sectional sofa, great for the kids to watch tv. The room was very clean, big and comfortable. Our room had a nice view of the harbor. We saw all the action on the harbor from our room. It is a busy harbor. Will recommend for business or pleasure. Great place, great location, great stay. If you are visiting Portland this is the place for you to stay.

Stayed: May 2013, traveled with family
Thank Salpico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded July 18, 2013

We are all humbled by your kind words. We appreciate that you took your time to fill out a Trip Advisor review. We hope to see you again soon! - Kevin Walker, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Portland
#1 Family Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: $120 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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