We checked in and had the Pine Three studio. We had the folowing issues: WiFi wouldn't connect as signal was too weak, lack of some towels, no soap, trip area going into bathroom - dangerous. Bathroom drain was clogged and drained very slow, toilet hung up as internal rods connected with each other and kept running water as I attempted to fix it (to save water usage). Had to block AC window unit sides to avoid flying bugs joining us for the night. Never saw innkeeper, but when we brought up the issues above he had a total lack of customer focus and was consumed with helping us find another place and was rude. When I spoke with the staff, they indicated this was normal behavior. Since I consult in helping organizations improve quality and customer satisfaction and was speaking at a conference on this topic - I was blown away by the total lack of trying to please the customer. My main regret is that I just looked at the web site and didn't research out the reviews. We did move after one night into better digs at lower cost.
- Also Known As:
- The Percy Hotel Portland
- The Percy Inn Portland, Maine