This is absolutely the worst hotel I have ever stayed in. The staff is exceedingly unfriendly, unhelpful, and unprofessional. The rooms reek of smoke. Even with all these gripes, I would have still given the motel a higher rating if it were not for the bed bugs I experienced. I understand that hotels often have issues with bed bugs and that it is very important to most of them to protect their image and that they take these matters very seriously. Not the case with Motel 6.
I had checked in mid afternoon, and first noticed the bed bugs around 11pm at night. I was watching TV and began to notice some itching. When I turned on the light, I noticed 2-3 little red bugs crawling around on the sheets, which I recognized immediately as bed bugs. I received about 6-7 bites on my legs and back before I had discovered them. I immediately packed up my things and went down to the front desk to report the issue. The guy at the front desk did absolutely nothing to help me. He said he could not give me a new room (understandable because they don't want them to spread, even though I carefully went through all my things to ensure nothing was infested), and worse, refused to even acknowledge the issue or issue me a refund. He gave me a card with a number to call, and I left the hotel around midnight to find a different place to stay. This was all a huge inconvenience for me, yet I maintained a postive attitude and agreed to call the number the next day to see about getting my refund. Close to a month passed, and after a lengthy process dealing with their corporate offices, I received a call saying that "no evidence of bed bugs was found in the room, and that my claim for the refund was denied". This is absolutely unacceptable! I paid for a room that I couldn't stay in. You would think a corporation as large as motel 6 could afford to suck up a $60 dollar loss to potentially keep a customer, but apparently they need the money more than I do. All I've ever wanted was just a refund, and they refuse to even acknowledge that there are bed bugs in the room.
Needless to say, I am going to the better business bureau about this and writing reviews on every single website I can find. Don't stay here. I know I'll never stay in another one of their properties again.
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- Also Known As:
- Motel 6 Portland Hotel Portland
- Portland Motel Six
- Portland Motel 6
- Motel Six Portland
- Motel 6 Portland Maine