I had originally written a fairly poor review of this hotel based on a recent night's stay to celebrate an anniversary, but I am amending my initial commentary. We had problems with rude front desk staff and some room quality issues, but while those issues were real, the hotel management has since reached out to us and done everything right to try to address these issues. This included bringing in outside resources to address one of the problems. A leisure industry business like a hotel survives on reputation and the management proved to us they took our complaints seriously, so I am upgrading my view of this hotel exactly because they listened. As I mentioned in my original review, despite our experiences with the front desk staff other hotel employees, including the housekeepers, were very friendly and professional, and a few went out of their way to assist us. My wife tried their breakfast offerings and found the layout standard but good. The room -- one of the large corner suites with the bay windows -- was spacious and comfortable. The location is admittedly a mixed bag; on the down side, it is in an industrial neighborhood (impacting the view), but on the plus side it is only a block from the harbor -- indeed, from the visitor's center, which has lots of tourist information and which public transportation frequents -- and a harbor-side park, and is also 10 minutes walk from all the downtown attractions. Portland is an old fishing and industrial port that is in the midst of transforming into a tourist- and art-oriented resort town, so you can't really blame the hotel for its neighborhood. All in all, I'm going to try this hotel again.
- Official Description (provided by the hotel):
- Portland, Maine's only all suite hotel is located in the heart of the historic Old Port district. The Residence Inn by Marriott Downtown/Waterfront is perfect for business trips, family vacations, relocation, corporate housing, and small meetings. Business travelers will find easy access to all organizations in Portland, Maine. The hotel is near major attractions that include the birthplace of the poet Henry Wadsworth Longfellow, the Casco Bay Lines Ferry Terminal, Merrill Auditorium, Ocean Gateway Terminal, Cumberland County Civic Center, and Portland Museum of Art. Whether you are in town for a Maine lobster roll and blueberry pie or to sample the premier cuisine of the city's award-winning chefs, all are just a stone's throw from our doorstep. Book now to stay with us and experience legendary Marriott service. ... more less
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- Also Known As:
- Residence Inn Portland Downtown/Waterfront Maine