Letter I wrote to the manager:
This past Sunday evening, I had the opportunity to stay at your resort for the first time. This will be my twenty-eighth year vacationing in Ogunquit, and it was my first time staying at the Norseman.
I reviewed your website and made a reservation using your on-line system. I was notified the next day that the room I requested was no longer available. I then called your resort to see if anything was available for the night of 8/2. The man on the phone told me of a queen bed room above Huckleberry’s restaurant that was available. He told me the room specs, and I asked if any complaints had been issued regarding this type of room, to which he answered “no.” I pre-paid for the room in full as this is your policy.
When I arrived on Sunday to find a room that was tired and old, I was extremely unhappy. The bedspread and drapes were dirty and at least twenty years in age, and there was bird feces stuck to the sliding door. I went into the old bathroom to find fixtures that were older than my thirty years of age. The shower? It was smaller than the shower stall that I used in my freshman dormitory. As a runner who is physically fit and thin, at five feet two inches and size 4, I felt too large for this miniature shower. My boyfriend exclaimed that he had showered in nicer facilities at campsites, and I have to agree with him. This room was overpriced at a non-refundable $190 a night, and had I stayed longer than one evening, I would have refused to stay in that room. The person on the phone never told me that the bathroom had a small shower stall only, which I feel should have been disclosed.
In addition, we had to pay an extra $9 to park a second car, and were told that we had to remove all cars from the hotel by 11 AM the day of checkout. Although I can understand this, I have never encountered such a strict policy at any other hotel in town, and I have stayed at quite a few. Your ocean view rooms are no excuse to charge someone such an exorbitant price for a room that has not been updated since the 1970’s.
To compare, the Juniper Hill Inn on Main Street had a rate of $199 a night, which includes up to 2 cars per room. Also, they allow guests to leave their cars in their lot on that day of checkout until 5 PM, knowing that their guests want to enjoy their last day in Ogunquit past the checkout time. The Juniper Hill Inn is a resort that has been around for some time yet recently updated all of its rooms with new linens, furniture, and granite bathrooms. I kicked myself for not staying there after witnessing your dirty old rooms.
Also, I tried your “resort” because your photos on-line showed rooms which appeared to be up to date for the most part. I don’t know where these rooms are, because no photos of room that looked like the one I stayed in were published on your site. As a marketing specialist, I can understand why, too. I have stayed at various hotels in town- The Hartwell House, The Anchorage, Gorges Grant, Juniper Hill, The Terrace, and the Grand Hotel. All of them are much better than your “resort” as you call it- and two of these hotels also offer ocean views.
I suggest that you stop using false advertising for these Sail Loft rooms and immediately update them to fit the needs of travelers today. I spend ten weeks a year traveling for work, and I have never, ever in my eight years of spending countless nights in hotels for both work and pleasure witnessed something as disgusting as room 420 at the Norseman.
- Official Description (provided by the hotel):
- Ogunquit's only beachfront resort. Variety of accommodations to meet your budget and expectations. 2 restaurants, free parking. Outdoor heated swimming pool, tennis court, sauna, fitness room. All rooms have fridge, hairdryer, iron, queen or king beds. Our hospitality professionals have been taking care of our guests for over 40 years. Experience the Norseman and find out why our guests return year after year. Open April through October. ... more less
- Also Known As:
- Norseman Hotel Ogunquit
- Norseman Motel Ogunquit
- Norseman Ogunquit
- Norseman Resort Ogunquit, Maine