A post in the forum reminded me of an abstolutely AWFUL experience I had with the Ogunquit Resort Motel several years ago and motivated me to file this review, albeit long after the fact.
I spent one night there on business travel several years ago. Room was fine, rate were good (off-season) but what came after was an utter nightmare.
When I checked in I noticed I had a couple of dog biscuits in my coat pocket (from walking my dog before dropping him off for boarding). Since I planned to be gone for a week on a business trip, I didn't want the dog biscuits in my pocket all week. So, I took them out, set them on the bedside table, and though nothing more of them. Slept the night, was actually sort of proud of myself for sleeping in a small twin bed over on the side of the room and leaving the two double beds perfectly made. Left the room clean with just the one twin bed unmade, then continued on my business trip with an early start so I could make a 9 am appointment in Salem, MASS, dropped my key in the key drop box because the front desk wasn't open yet.
When my mastercard bill came in the later I was shocked by the amount. So, I called to see what why the bill was so high. First, they said they assessed a penalty for having a dog in the room. Second, they said I had placed a 20 minute long-distance call.
I had checked email on a toll-free dial-up access number, a number that is toll free anywhere in Maine. Apparently because of the way their switchboard was set up, the call was not recorded as tollfree. Basically, they wouldn't admit their switchboard was set up incorrectly; they said "if the switchboard says it is long distance, it is long distance. They held firm until I got someone from the Maine Public Service Commission to contact them and confirm that the number was toll free. Then they backed off. However, they didn't say "we are wrong, we are sorry, it's our fault, etc. " but instead something along the lines of "we are tired of you nagging us and we are going to give you your money back so you will leave us alone."
About the dog, they concocted a story about how my room was an absolute wreck, how it needed more cleaning than usual, how they couldn't rent it the next night because it was trashed. It was surreal!
They also said that a housekeeper on the early shift saw me "sneak out early" carrying my dog to the car. When I pressed to see if I could speak with the housekeeper, they said she was gone for the day. Okay, I said, when she gets in tomorrow, just ask her to tell you what kind of dog it was and then I'll send you a photo of my dog and you'll see it's not true. (I felt like I could catch them in a lie here.) When I called the next day the story had developed further. She (the housekeeper) now was sayng that she didn't actually see the dog, but saw me sneaking out carrying a box & she knew there was a dog in it because she heard the dog yipping. I pressed them to have her describe how large the box was, because my dog is close to 50 pounds, and there is no way I could carry any box that he would fit into. I never got any response on box size; instead they starting attacking me personally.
More details of their concocted story: that I had washed my dog in the tub and left the bathroom wrecked (I took a bath that morning and left probably two wet towels.)
Most of my dealings were with the manager who had absolutely no customer service skills. Apparently she has a major chip on her shoulder and is paranoid about dogs. She said stuff like "folks lie all the time about having dogs, they sneak them into rooms, we have all sort of problems with that." So, I guess that made me guilty too?
I eventually got my credit card company involved, and the bill was reduced. I suspect my credit card company just ate the charge.
Lesson learned: if I find dog biscuits on road trips now, I flush them down the toilet. :)
Just FYI, this is not a true "resort." It's simply a two-story strip motel with a pool, rooms are appointed a la Holiday Inn or any other chain, and it's located right on the side of busy Route 1. It's not in walking distance of downtown or the beach. If you can find something in walking distance, that would be wonderful as traffic (and parking) are two issues in Ogunquit in high season.
- Official Description (provided by the hotel):
- Ogunquit’s largest pool, giant outdoor hot tub and exercise room. Spacious guest rooms with Free WiFi, CCTV, AC, Mini Fridges. Kids stay free, free local calls, free continental breakfast, free HBO. One mile north of downtown on the trolley route and just 1/2 mile to fabulous Footbridge Beach. Ask about luxury rooms with fireplaces and Jacuzzi’s. Some with balconies! Plus One & Two Bedroom Family Suites w/full kitchens. Easy to walk to dining. Spring, Fall and Winter value packages inc. 2 nights, 2 breakfasts, dinner and more. Also Lobster Tour and Shopping Packages. Open Year Round. ... more less
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- Also Known As:
- Ogunquit Hotel Ogunquit
- Ogunquit Motel
- Ogunquit Resort Motel Maine