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“Theft by cleaning staff”

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Aspinquid at Norseman Resort
Ranked #18 of 36 Hotels in Ogunquit
Certificate of Excellence
Reviewed August 23, 2011

The rooms do not have safes and I had $100 snatched from my wallet. Quite sure it was cleaning staff because nothing else was taken/moved and we know that motel has had problems finding reliable staff this year. Unfortunate incident that put a damper on our stay.

  • Stayed: August 2011, traveled with family
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4  Thank Jonjon470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerNorseman, Manager at Aspinquid at Norseman Resort, responded to this reviewResponded August 24, 2011

Dear Jonjon470,

I am quite confusued as to why you wrote this comment on Tripadvisor. You spoke with Michael at the front desk on August 18 at approximately 2pm and informed him that you noticed what you thought to be between $80-$100 missing from your wallet while at a restaurant the previous evening. You are a regular guest and you were familiar with your room attendant who worked at the Norseman Resort last year while you were a guest at that property. You told Michael that you were not accusing anyone at the property of your alleged loss. If it was your intent to accuse, we would have immediately telephoned the Ogunquit Police Department to file a report. Although we do not have safes in our rooms, there is a safe in the office for your belongings. I am not quite sure where your information came from concerning the reliability of our cleaning but it is untrue. If you suspected theft then the Police should have been involved. It is difficult to remedy a situation such as this once you have left the property after assuring us that you were not accusing our staff and then post this comment on Tripadvisor. Honestly, what is the point?

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279 - 285 of 324 reviews

Reviewed August 9, 2011

What I liked was the big room with a view of the ocean. Having coffee in the morning on the deck and relaxing with a water view was what I needed. The front desk was very helpful and friendly. The tennis court is great but I don't play. But I do swim and the pool was perfect after the beach. The location is superb...walked to everything. No need to drive made me so happy. Oh, the use of a washer and dryer was a nice surprise. I will be back with my friend.

  • Stayed: August 2011, traveled with friends
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3  Thank RLD03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2011

very very well located: you walk to the beach without any problem and you don,t have any headhache for the parking of the car(the beach parking goes up to 25$/day)
but in the summer building the walls and ceiling are not soundproof
you don,t need a wake up call to be up at 6h30 ..even if beds are very confortable
forget the decoration(brown) but it is clean except that they just change the towels but no cleaning of the bathroom everyday/ very humid/ the ventilator in the bathroom is quite noisy / the wifi was working only for 2 nights on 5 and they were not able to fix it
the refregirator is big and works perfectly
there is no mention on the website that you can,t smoke on the balcony or parking lot ;they just tell you once you have made the reservation
maybe another room in another building would have been perfect but overall because of the proximity to the beach and the nobrainer for the car all the little things were almost forgotten..

Room Tip: ask if the other buildings are better soundproof than the summer building or ask to be on higher flo...
See more room tips
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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1  Thank doum70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2011

Although it is located near Ogunquit Beach with a view it was overpriced for the outdated room furnishings. They had two uncomfortable chairs, there were no tables, no clock, no microwave and you had to walk far if you wanted ice. For $214.00 a night we expected more.

  • Stayed: July 2011, traveled as a couple
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2  Thank sonnyjurgensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

we love ogunquit and the aspinquid is 1 block from the beach. we stayed at a family efficiency unit, which ran $500 per night for 3 nights, first floor end of building with great view of ogunquit river, and porch. this hotel is very dated and beat up. the folks at the front desk were very helpful and nice, but we had to request soap and shampoo each day, the WIFI internet access was down two full days (comes with price of room), and when working was extremely slow. you could hear every footstep on the second floor unit, not great when sleeping with 2 kids. there are no screens on the windows, and with the nice ocean breeze you cannot open the windows at night because the massive horsefly's and mosquitoes are not blocked by screens on windows.

i travel quite a bit, and i really wish they fixed some of these basic problems or reprice accordingly. on the plus side they have a nice pool and tennis court, and you can park your car in the lot and walk to the beach saving $25 per day.

  • Stayed: July 2011, traveled with family
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1  Thank HTExec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

We have stayed at the norsesman several times but decided to switch to aspinquid this year because it is less expensive ( but not cheap by any means) and they have a pool...a huge plus. We have learned that norsesman now owns aspinquid and allows Norseman guests to use aspinquid small pool. It wasn't a problem until later in the afternoon they came in with all their small children...in diapers. There aren't bathrooms near pool area so one can only assume where they went. We observed one mother taking off child's diaper and child urinates right on the edge of pool.
The housekeeping staff could use lessons on how to properly clean a room as well as dress in a more professional manner...I realize this is a more relaxed beach location but for the price we paid had higher expectations!
Overall I'd say the new owners should have a busy winter updating some badly outdated properties.

  • Stayed: July 2011
    • Value
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1  Thank coconut170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2011

What a wonderful hotel to stay in.
Loved that I could park my car and walk to everything!
Pool and tennis court were great!
Staff was helpful and friendly.
Nice quiet, family friendly hotel.
Would stay again.

  • Stayed: June 2011, traveled with family
    • Value
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Thank Havingfun390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aspinquid at Norseman Resort

Address: 57 Beach Street, P.O. Box 896, Ogunquit, ME 03907
Location: United States > Maine > Ogunquit
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Ogunquit
Price Range: $70 - $345 (Based on Average Rates for a Standard Room)
Number of rooms: 62
Official Description (provided by the hotel):
The Aspinquid Hotel conveniently located on Beach street is within walking distance to restaurants, art galleries, movies, clubs and the beach. The hotel amenities include an outdoor swimming pool, tennis court and koi pond. ... more   less 
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Also Known As:
Aspinquid At Norseman Hotel Ogunquit
Aspinquid Hotel Ogunquit
Aspinquid At Norseman Resort Ogunquit, Maine

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