The price was high, the room was average, the staff and owner were inconsiderate. I would not recommend this hotel to anyone! Don't be fooled by the high-end web site and the seaside view. This is a mediocre stay at best. What makes it a terrible hotel is the total lack of customer service.
I booked a spa room for 1 night and knew from the moment I hit the check-in desk that I had wildly overpaid. The reception staff was nothing special, valet was strictly self-service, the bedspread was polyester and the room had a nice view of the parking lot below. I immediately asked for my money back and was told that I needed to e-mail the owner who would get back to me in a couple days. Of course, the reception staff would not even let me use their computer to send an e-mail. While I was waiting 45 minutes to speak with the reception manager, one of the staff bragged to me about a guest who was hospitalized mid-stay and was still forced to pay the whole bill. Nice!
The staff and owner have no clue when it comes to customer service! I gave them the chance to make good (since I did not use the room.) The owner refused and said I was irrational when I said I would post my experience on Trip Advisor and other web sites. Well here it is! I feel confident that this review will cost the Cliff House more than the $350 they owe me.
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