I know this is a long one but I want to warn everyone about the UNEXCUSEABLE service at the Freedom Café in Naples Maine. PLEASE READ!!!
My husband and I went away to get married and when we returned it was planned to have a nice family dinner at the Freedom Café to celebrate with us. I was in contact with the owner (Darryl) for months in advance to make sure we had the date set and everything in stone. First I want to say he is extremely hard to get a hold of, doesn’t call you or e-mail you back for days and is very short with you. I questioned whether or not I wanted to work with him or not in the first place. The building is why we did, it is beautiful. Stone fire place, post and beam style, and flat screen TV we could use for a slideshow of our trip pictures. Right on long lake and close to our house. We went out west and this place was very similar to the buildings out there. So I decided against my gut feeling and went forward with the reservation. I would HIGHLY RECOMMEND to anyone that is thinking of doing a event at this place to look ELSEWHERE!!.. . and if you do decide to do it at the Freedom Café GET A CONTRACT!!!
When I showed up with some friends and family an hour before the event (as planned with Darryl) I walked in to see the people seated and eating dinner in our room. I had stated to the waitress that greeted us that I was at the understanding we had the room reserved for my family. Darryl (remember he is the OWNER) ran right over to me ready to fight and extremely combative… “ I can’t close my dining room to the public for 35 people, it would have been ok for the original number of 50 but at 35 I am not able to do that. I will lose money” He was raising his voice at me in front of everyone and I was in shock. What was I going to do now??? I have family from out of state that took time off and flew here to celebrate with us!!! He was insistent that I use the smaller room (which has no TV) and told us the loft area we thought we could use (that had a pool table and stuff for kids) had a roof leak and we were not able to use it. I was speechless at this point and couldn’t even get a word out. We went outside to figure out what to do and started calling other places in the area…. He then came out and said “there I kicked everyone out for you” Very rudely!! He made me feel like I was throwing a fit when this never should have happened in the first place. Not to mention I felt bad for the guests he moved to the other room and can only imagine what he had told them as I was getting a lot of looks. We decided to stay because at this point we were stuck, but would make the best out of what we were delt.
The food was decent (kind of salty) but there were not enough salads for everyone. We never got our cranberry sauce with the turkey nor our hot rolls we were suppose to get. I also paid a per person price so my guests would not have to pay for coffee or soft drinks. My mother came up to me and said the bartender was charging for sodas. I went to straighten it out and I got an attitude and no offer to compensate.
I was informed weeks before that they usually do a karaoke on Saturday nights and knew it would start around 8:30. It was around 6:30 when the waitresses started telling us they would be cleaning up and seating for karaoke... 2 hrs in advance!!?? I was told my guests where welcome to stay yet they continued to try and scoot us out. We left to go to another place (where a band was playing) but I was told later they were VERY rude and pushy to whoever stayed, even though they were still buying drinks from the bar!!! Also my mom had informed me after we left they turned on the lights upstairs and the roof was not leaking (it was pouring out) but there was some water spread out of the floor. Like maybe someone put it there to keep us out???
I have to say if it wasn’t for our party they would have been dead, I think I saw them seat 3 people the whole time we were there. On a Saturday night! Maybe people are starting to see what the Freedom Café is all about? OVERPRICED food for what you get and DISASTEROUS service!!!
All in all we had a great party thanks to my family and friends and NO THANKS to the staff at the Freedom Café!! I have never had service so disgusting in my life and will never return to that restaurant. Nor will all of my family who where there and pushed out the door, which is too bad for him seeing most of us live in the area and love to go out to eat!!!
Darryl, as the owner you should know better, bad news travels fast!! I hope next time you think about how to treat your customers, they are your guests!!!